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Head-Direct / HIFIMAN Customer Service TEAM
Oct 8, 2012 at 9:30 PM Post #166 of 856
Quote:
conquerator2 said:
 
Hi Erc!
 
When I asked at audiophonics.fr , I got this answer:
 
---------------------------------------------------------------------------------------
"Hi,

Funny to hear that, to our knowledge their is only one official reseller of Hifiman product wich is themselves :

 http://head-direct.com/

However, we can assure you that we buy directly to them and warranty is fully covered.

You can ask our contact if you want: head.direct@gmail.com


Best Regards
Code: 
 David Aubert

"
---------------------------------------------------------------------------------------------------
Maybe you are not entirely correct, or they are lying but I doubt it.
 
Let me know man!
 
Thanks, best regards, Luke
Click to expand...

 
Sorry for late update of our website. Audiophonics truly is a dealer of us, so you can purchase anything from them without any worries.
Sorry again.  
tongue.gif

 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
Oct 8, 2012 at 9:42 PM Post #167 of 856
Quote:
preproman said:
HeadAmp just became an official reseller as well.  "I believe"
 
I want to confirm something:
 
Are the HE-5LEs being discontinued?
Click to expand...

HeadAmp is a new dealer of us, and HE-5LE is still in stock.
So you can get one directly from us, or from HeadAmp if you like.
Thanks!
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
Oct 9, 2012 at 7:32 AM Post #170 of 856
I have got a missing pair of velour pads, from my shipment of stuffs from head direct 2 weeks ago.
My shipment comes with the affected batch of HE-400 as well, which is having a recall exercise now. 
After the initial email communication, there are no replies at all from head direct on the status of any replacement pads, which i am still waiting for someone to at least inform me!
There are even no replies now that i am waiting for head direct to advise me on the replacement of my HE-400. I am living in the far east.
Any idea what is going on ? ( order #12092334901501408754 )
 
Oct 9, 2012 at 9:50 AM Post #171 of 856
Quote:
sayh said:
I have got a missing pair of velour pads, from my shipment of stuffs from head direct 2 weeks ago.
My shipment comes with the affected batch of HE-400 as well, which is having a recall exercise now. 
After the initial email communication, there are no replies at all from head direct on the status of any replacement pads, which i am still waiting for someone to at least inform me!
There are even no replies now that i am waiting for head direct to advise me on the replacement of my HE-400. I am living in the far east.
Any idea what is going on ? ( order #12092334901501408754 )
Click to expand...

Hi,
I'm here to help you out, buddy. No worries any more.
wink.gif

Email me at head.direct.customerservice@gmail.com
Tell me what you need, get that HE400 replaced and want another pair of velour pads, right?
No problem.
Please ship that headphone back to our Hong Kong address, and we will make a replacement including a pair of velour pads for you without any extra fees.
Cool?
biggrin.gif

 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
Oct 9, 2012 at 11:22 PM Post #173 of 856
Hi. I'm having a problem with my RE262s: the casing on the wires has frayed in multiple places. I've been trying to repair it with electrical tape, but at this point I'm not sure there's much more I can do to keep them together. 
 
These are no longer under warranty, although this started happened almost as soon as I got them. I pretty much stopped using them a while back for this reason but I recently listened to them again and remembered how much I like them and would love to figure out a way to continue to use them. Is there any way they can be rewired?
 
Oct 10, 2012 at 12:09 AM Post #174 of 856
Quote:
audionewbi said:
I could not find any information regard the RE-600 in your site. 
Click to expand...

Hi dude, the RE600 has not been officially released yet, but will very soon.
Actually, it is still in the process of review and advertising.
Please patiently wait several days for its coming out. 
biggrin.gif

 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
Oct 10, 2012 at 12:14 AM Post #175 of 856
Quote:
hardtimes said:
Hi. I'm having a problem with my RE262s: the casing on the wires has frayed in multiple places. I've been trying to repair it with electrical tape, but at this point I'm not sure there's much more I can do to keep them together. 
 
These are no longer under warranty, although this started happened almost as soon as I got them. I pretty much stopped using them a while back for this reason but I recently listened to them again and remembered how much I like them and would love to figure out a way to continue to use them. Is there any way they can be rewired?
Click to expand...

 
We highly recommend you just return the earphone to us, so you don't have to do the hassle any more. 
wink.gif

Contact us at head.direct.customerservice@gmail.com, and we will inform you what to do next.
 
HiFiMAN Innovating the art of listening. Stay updated on HiFiMAN at their sponsor profile on Head-Fi.
 
http://hifiman.com
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