MarkF786
500+ Head-Fier
I'm starting to truly despise the Focal company.Focal agreed to sell the replacement driver pair for $325. I'm going to proceed with buying them. I'll let you know how it all works out.
Now that the dealer has opened the ticket with Focal to order the drivers, Focal emailed me saying replacement drivers cost $550 + shipping. There seems to be a lot of confusion in the emails from Focal with me repeatedly having to explain the situation, correct misunderstanding, etc. Definitely in my Top 10 worst customer service experiences.
Damn, I wish I realized my Elear were broken before I ordered the Focal Utopia 2022, or I'd never have given this company another penny.