[Apogie]

My q5s battery is dead at 30%. I can’t get the unit to play under 30%. The Bluetooth signal resets and I have to reconnect and eventually it resets every 20 seconds. The battery meter reads 30ish. Using Xba n1 3.5 single. The play goes for around 6.5 hours, no eq, volume at 12. My q5 with THX aaa and same conditions will play for over 9 hours.

Q5s is with stands amp am3e and connection is iPhone aac.

Can you guys chime in. Is my battery starting to go bad? Hour long does your battery run before Bluetooth dropouts?

 

[Julius Decimus]

My q5s battery is dead at 30%. I can’t get the unit to play under 30%.

Does this happen frequently or on one occasion so far ?

Yes, if the unit is turning itself off with 30% battery life inducator remaining that is sign of battery going bad. Fiio is accurate with the battery life information, this device is with 8.5-9h battery life with Bluetooth and the standard amplifier module.

What you can do is reset the device through its reset button, just in case. Other than that you can try charge it longer and keep the charger connected for hour after it is fully charged, even if it shows is fully charged. Don't know if can recommend you do that, it will help only temporarily. I recommend you try to reset the device 1 time and see if anything changes. If it still turns itself off with 30-40% battery left, then you could try to replace the battery with new one. A lot of information on that 3-4 pages back in this thread here if you decide to try do that. Or you could ask Fiio as well.

The headphones do not affect it.

Check the charger you are using also.

I can't comment if the Bluetooth range is shorten. Keep in mind that the Bluetooth range depends on the host device as well (so the phone, tablet or whatever you are using the Q5 with).

 

[punkedrock]

Punkedrock

Micrososft and several Microsoft Watch dog groups all have instructions on line and there are videos on how to load earlier versions of .Net
While the driver may not need it to run, the installer FiiO used did. This was the issue I ran into VERY early on
You may also run into this with many apps to edit Tag Files and create M3U playlists as many of the developers were using earlier versions of .Net
Not defending or saying FiiO is in the right, but this issue in general is a Microsoft/Windows issue, and something FiiO not being a PC company probably is not equipped to troubleshoot or help with. (Also not slamming Microsoft as friends who are Mac users have run into similar issues with apps built for earlier versions of MacOS). Just a sad state of affairs in the PC industry

Again I'm not good at doing Tech Support so rather than lead you down the wrong path, it would be better (and because .Net Versions are also different for localization/language, IE which GEO you live in) it would be better to use Microsoft's support or Google specific information to your version of Windows and your GEO

Well, it works now - though I'm not sure why. I really do apprecaite the tech support though, it might of seriously helped.

 

[Apogie]

For battery replacement, does the rubber backing need to come off? Do the q5 and Q5s share the same battery type?
Thanks

 

[FiiO]

For battery replacement, does the rubber backing need to come off? Do the q5 and Q5s share the same battery type?
Thanks

Dear friend,

1. Yes.
2. They are using similar battery. 3800mAh 3.7V one
You may read this video about disassembling the Q5s: http://fiio-disassembly-tutorial.oss-cn-hangzhou.aliyuncs.com/Q5S拆机视频.mp4

Best regards

 

[borkenarrou]

I have the Q5S micro-usb version, is the dac portion balanced too or only the amp, if so is it possible to output to an external balanced amp.

 

[FiiO]

I have the Q5S micro-usb version, is the dac portion balanced too or only the amp, if so is it possible to output to an external balanced amp.

Dear friend,

The lineout port of the Q5s is not balanced output.
If you would like to connect to the balanced amp, you may need to use the 2.5mm balanced headphone port instead.

Best regards

 

[pedrothelion]

Hello!

Can anyone explain what happened to my Q5s? It seems that the battery is swollen and now I am scared to use it.

 

[dancook]

Hello!

Can anyone explain what happened to my Q5s? It seems that the battery is swollen and now I am scared to use it.

I had the same, I removed the battery ordered a new one and fit it - all ok now - if you check my posting history you can see related posts to my journey as it's all i've posted about!

FiiO offered for me to send it in for them to sort it, but I decided on the DIY route versus sending the whole unit overseas.

 

[pedrothelion]

I had the same, I removed the battery ordered a new one and fit it - all ok now - if you check my posting history you can see related posts to my journey as it's all i've posted about!

FiiO offered for me to send it in for them to sort it, but I decided on the DIY route versus sending the whole unit overseas.

Thank you!

Can you confirm that the battery to buy is this one? https://www.aliexpress.com/item/4001237922791.html
I hope it is not difficult to replace it. Do you have any advice?

 

[dancook]

Thank you!

Can you confirm that the battery to buy is this one? https://www.aliexpress.com/item/4001237922791.html
I hope it is not difficult to replace it. Do you have any advice?

that's the one, I had no prior experience with it.

some of the screws are behind the sticky back leatherette

the battery power connector, i think it might lift straight up instead of in/out from the side - I can't remember exactly but keep that in mind, I think i probably pulled the cables free of the plastic head then had to use a knife to remove what was left behind - not so crucial on a fault battery, but it could have been smoother.

 

[Jean-Pierre Degrange]

Hi,
I am very happy of the sound of my q5s (with a Sennheiser hd600} but I have recently compared it with other Fiio products such as a M11 Plus (ESS) and have found the later much less "airy and open", particularly with mediums and highs.
I have then compared my Q5s with a Fiio M11 Plus LTD (AK) and was led to the same conclusions...
I would bend to conclude that the Q5S is much warmer (and I like it...) than the two other products but I am surprised from this.
Have you made similar comparisons and what were your conclusions?
PS I listen mostly to classical music at moderate level.
Thanks, Jean-Pierre

 

[iFi audio]

Can anyone explain what happened to my Q5s? It seems that the battery is swollen and now I am scared to use it.

If that's of any assistance, batteries tend to become swollen in time and that's not something unusual, even though it happens rarely. If you see that, it's time to contact the manufacturer/distributor and get a new one

 

[FiiO]

Hello!

Can anyone explain what happened to my Q5s? It seems that the battery is swollen and now I am scared to use it.

Dear friend,

Sorry to hear about that. If you could not replace the battery by yourself, please contact support@fiio.com for help.
And here is the instruction of disassembling the Q5s: http://fiio-disassembly-tutorial.oss-cn-hangzhou.aliyuncs.com/Q5S拆机视频.mp4

Best regards

 

[ballog]

@FiiO sometime last week i turned on my beloved Q5s to use over bluetooth on LDAC when the sound started stuttering (like its sometimes does). Since the stuttering did not stop I reset the Q5s and after that it functioned normally and I enjoyed some late night music. Unfortunately the next day when I turned on the unit it would not connect over bluetooth to my phone (or any other device) and i noticed the front blue light did not turn on. I connected over usb to my phone and the Q5s functioned normally - but the front light again did not turn on to indicate the sample rate. I reset the unit again but to no avail. So it would seem that my Q5s has lost bluetooth functionality and also the front light no longer turns on. I have also reflashed the latest firmware but this has not resolved the issue. Sadly since I use my Q5s almost exclusively over bluetooth this unit has become almost useless to me. @FiiO being a Fiio afficionado i would appreciate your help. I have a lot of Fiio gears since the beginning of the company (Fiio E1, E5...., X5iii, BTR3K, BTR5, etc and many others). The latest Fiio product I bought is the BTR7 but I much prefer the sound signature of the Q5s. I was really hoping the above issue can be resolved and my Q5s be fully functional again.