Don't be shy, contact us directly with problems with your FiiO!
Mar 21, 2019 at 11:21 PM Post #286 of 307
Sent FiiO support an email more than a week ago and no reply. I want to purchase two replacement batteries for E12 and E12DIY. I was wondering if they have any left in stock and can help me with that?
Dear friend,

Sorry, we don't have the battery you needed currently.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Apr 23, 2019 at 4:58 AM Post #288 of 307
fiio support sucks! I have emailed them, and I have sent them PM's for almost nearly a year, and no one bothers to reply back!
Please provide your email address to us for check. Did you also try to send again or use another email address?

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Aug 13, 2019 at 10:45 PM Post #289 of 307
Help with my fiio m6. A few days ago I bought a fiio m6, everything is perfect but lately there is a black line on the screen and it is getting bigger. Please, I don't know what it is and how to fix it. Could you please please help me :c
 
Aug 15, 2019 at 10:11 AM Post #290 of 307
hi, thank you for this thread. My fiio x5 doesn't hold the battery charge anymore. What can I do?
 
Aug 16, 2019 at 5:17 AM Post #291 of 307
Help with my fiio m6. A few days ago I bought a fiio m6, everything is perfect but lately there is a black line on the screen and it is getting bigger. Please, I don't know what it is and how to fix it. Could you please please help me :c
Dear friend,

Sorry to hear about that.

Please contact your seller about that first.

If the seller fails to help, please contact us again with the receipt attached.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Aug 16, 2019 at 5:20 AM Post #292 of 307
hi, thank you for this thread. My fiio x5 doesn't hold the battery charge anymore. What can I do?
Dear friend,

You may consider whether sending it back to us in China for check?

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Sep 14, 2019 at 3:03 PM Post #293 of 307
Witam
Mój Fiio X5 oszalał.Po wlączeniu ikonki kręciły się w kółko tak jakbym kręcił owym kółkiem
nwigacyjnym.
Z obydwu kart SD 256GB nie dało się odczytać muzyki.
Teraz już nie mogę go włączyć choć,naładowany jest na 3/4.
Reset w dziurce nie pomaga.
P.omocy.
 
Sep 17, 2019 at 6:26 AM Post #294 of 307
Witam
Mój Fiio X5 oszalał.Po wlączeniu ikonki kręciły się w kółko tak jakbym kręcił owym kółkiem
nwigacyjnym.
Z obydwu kart SD 256GB nie dało się odczytać muzyki.
Teraz już nie mogę go włączyć choć,naładowany jest na 3/4.
Reset w dziurce nie pomaga.
P.omocy.
Dear friend,

Your X5 is the X5 first gen or other version?
You may contact us with more detailed via support@fiio.com?

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Sep 20, 2019 at 11:42 AM Post #295 of 307
Hope FIIO can help me or some one els


i got now nice Fiio M9 with Qobuz. when i set every thing on 24bit/192khz moblie als wifi but stil onlye can slect CD or MP3 when i import to my offline map but when i play music on wifi then it in 24bit/96khz high res

When i try it on my samsung s7 i dont have this problem. i got 1.0.05 on my M9

and how you get new tidal ? i got it from your site and stil say there update
 
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Sep 22, 2019 at 11:04 PM Post #296 of 307
Hope FIIO can help me or some one els


i got now nice Fiio M9 with Qobuz. when i set every thing on 24bit/192khz moblie als wifi but stil onlye can slect CD or MP3 when i import to my offline map but when i play music on wifi then it in 24bit/96khz high res

When i try it on my samsung s7 i dont have this problem. i got 1.0.05 on my M9

and how you get new tidal ? i got it from your site and stil say there update
Dear friend,

For the problem with Qobuz app, you may try to contact their support to check whether they could help. We will also report to our engineer for checking about that.
And you could download the Tidal app from:
https://apkpure.com/cn/tidal-music-...videos/com.aspiro.tidal/download?from=details
You can copy the apk file of the qualified app to the M9, then open the File Management app, locate and click on the apk file to install it.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Sep 25, 2019 at 7:23 AM Post #297 of 307
Dear friend,

For the problem with Qobuz app, you may try to contact their support to check whether they could help. We will also report to our engineer for checking about that.
And you could download the Tidal app from:
https://apkpure.com/cn/tidal-music-...videos/com.aspiro.tidal/download?from=details
You can copy the apk file of the qualified app to the M9, then open the File Management app, locate and click on the apk file to install it.

Best regards

Hi

I have sent M9 back it was not app but M9 cpu who dont got power ro play 24bit96khz offline. I got now M11 who much beter and can play 24bit offline

I got two question is of was there update that M11 now works can play MQA ? When i play tidal i can play on master ( MQA )

And other question is there way to buy right ear pice of FH7 ? Thx to my 43kg 20 mounths old dog one side is dmg stil works thx new cable but ear pice not 100% any more
 
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Sep 26, 2019 at 2:47 AM Post #298 of 307
Hi

I have sent M9 back it was not app but M9 cpu who dont got power ro play 24bit96khz offline. I got now M11 who much beter and can play 24bit offline

I got two question is of was there update that M11 now works can play MQA ? When i play tidal i can play on master ( MQA )

And other question is there way to buy right ear pice of FH7 ? Thx to my 43kg 20 mounths old dog one side is dmg stil works thx new cable but ear pice not 100% any more
Der friend,

Thanks for your feedback.

High licensing fees are involved for MQA support in M11, so we are still assessing now.

You could send email to support@fiio.com if you would like to buy a right ear pice of FH7.

Best regards
 
FiiO Stay updated on FiiO at their sponsor profile on Head-Fi.
 
https://www.facebook.com/FiiOAUDIO https://twitter.com/FiiO_official https://www.instagram.com/fiioofficial/ https://www.fiio.com support@fiio.com
Sep 26, 2019 at 3:39 AM Post #299 of 307
Der friend,

Thanks for your feedback.

High licensing fees are involved for MQA support in M11, so we are still assessing now.

You could send email to support@fiio.com if you would like to buy a right ear pice of FH7.

Best regards

so M11 dont work with MQA ? that weird because i can play it on MQA. hope it wil come now because close all android Phone can play MQA after update like my Samsung S7 and Ty for link wil see how long i can use him then i wil order one
 
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