Parall3l
lƐllɐɹɐԀ
- Joined
- May 21, 2011
- Posts
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- 161
+1 for headphonics, just got some SE215s from them. Lots of good stuff for auditioning too. (HD800, T1, LCD-3 and HE-500 I think)
Headphonic - Best customer service, cheapest authorized dealers, wide range, free delivery, minimum 1 year warranty on headphones.
Which part of Australia are you from? We have a meet coming up in Perth.
-1 for Jaben. Sent an email to them a week ago asking for information on stock of the HE-500 and have not received a reply.
i don't think that should be a minus for them, I've dealt with the big 3 (a2a, headfonic and jaben) and Josh at Jaben is quite good from my experience, I have asked him the same question with the HE-500 and he said they'd be in stock in 3-4 weeks and that was 3 weeks ago so they should be in soon, he said he'd get back to me too but not yet.
OK make it a -0.5 then. Either way if they have an email address listed on their website and they don't bother to respind to queries then it is a negative.
OK make it a -0.5 then. Either way if they have an email address listed on their website and they don't bother to respind to queries then it is a negative.
Was a real simple question of HE-500 stock levels which you obviously have the information about, so this just highlights that there is no reason why they should not have replied to my email.
Even if they had no idea when they were getting stock, they should have at least replied with a message saying such.
However you cut it this is still a negative.
It's okay, I haven't even put my negative feedback in.
On customer service, A2A's is the best (replied usually/always on the day) followed by Headphonic (1/2 business days). The difference b/w A2A and Headphonic is just that A2A has much much more warmth in them. On Jaben, I'd just say they desperately need a lot of improvement in their customer service dep. DJ Warehouse replies also within two business days. Haven't dealt with the others but I will update you guys if I do get in touch with them.
-1 for Jaben. Sent an email to them a week ago asking for information on stock of the HE-500 and have not received a reply.
Yes, I understand that, I have experienced the same thing with Jaben. Hopefully they can improve their customer service in the near future.