APURESOUND Complaint Thread (Customers with outstanding items or money ONLY)
Jun 24, 2011 at 4:09 AM Post #16 of 91

I happen to be a very patient customer in this groupbuy.
 
Quote:
currawong said:
Speculation about his business is inappropriate as almost all of the time, it's nonsense. 
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A paraphrase would be it makes sense that there was no storm last winter.....
 
Aug 10, 2011 at 8:30 AM Post #18 of 91
Quote:
judy1992 said:
So were headphones damaged? If so.. He owes me 225.00 for what I paid for my headphones.. He doesn't respond to my PM's but is always on.. It's been 2 months now..
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No headphones were damaged when we were hit with the storms due to how customers headphones and other items are stored. I have no PM's from you and we have no orders that are 2 months old. I am PMing you now to try and figure out what you are talking about.
 
Thanks,
Alex
 
Oct 24, 2011 at 5:50 PM Post #19 of 91
I sent my payment through 3 weeks ago and have had no response to any emails... What do I do? I ordered these to take on holiday and I am leaving in a couple of weeks...
 
I ordered a replacement cable for my Etymotic ER-4P in ear monitors... Do I need to send them the monitors? I wouldn't have thought so because you can just plug the monitors into the cable right?!
 
If you are reading this Alex or Heli, please send me an email at: will@williambiggs.co.uk or preferably post my replacement cables out to the address you have and let me know!
 
Thanks
 
Any advice is appreciated
 
Oct 25, 2011 at 9:45 PM Post #20 of 91
I have an order in for the same thing - Alex told me that they were making a "batch" a week or two ago, and I would expect that would take a little time.
 
Nov 18, 2011 at 12:43 AM Post #23 of 91


Quote:
andrewg said:
is APuresound still in business? I want to buy one of their cables, are they still taking forever (4-6 months) to get things done? 
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They are still in business. Alex told me that he had been preoccupied with some personal matters, but another engineer was joining Apuresound, which would make orders filled in a much more timely manner. While I don't want to come off as impatient, the only thing I do not understand is why my order has not arrived yet if a "batch" was made weeks ago. Or maybe that meant that they just started to make a batch, and it takes a while.
 
Nov 19, 2011 at 11:23 PM Post #27 of 91
If send headphones from Alex, do re-cable;, therefore, there is not news though there is the reply of the email, and paid money four weeks ago. Though I want you to teach a name and address to send headphones, there is no reply. In addition, I sent an email several times, but there is no reply. Do you intend to conduct a business?
 
Nov 23, 2011 at 1:22 AM Post #28 of 91
At least we know that it's not a case of a product being lost in the mail. That would truly suck. Willbiggs and I have yet to receive our cables, but I am going to wait as long as it takes. I have heard very trusted senior headfi'ers say that APS ER-4P's are the best IEM's on the planet, even besting UE-18's. For anyone whose interested, the setup I am building is:
 
100 GB 5G iMod > ALO 18awg LOD > ALO Rx MkII > ACS Custom ER-4P (APS recabled)
 
Nov 23, 2011 at 12:16 PM Post #30 of 91
On the one hand, I'm glad to hear I'm not suffering alone. On the other, it means that my hopes of ever seeing my cable again are sinking. I had a ER4 cable snap at under the heatshrink at the driver end; not enough strain relief in the design, after looking at what was under the heatshrink. Emailed Alex/Heli for weeks before I heard a response, got some excuse about family, and was asked to mail in my cable. Did so, figuring I'd get it back in at most a month. Been a month and a half now, no email responses, no anything. Since this is a repair and not a new purchase, I can't get my money back either.
 
Anyone know what the heck is going on? Did we all just get scammed, or what?
 
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