I'm just pissed off because they now SUCK! They now charge $80 a year for the same service they used to offer FOR FREE (or $159 every two years, or $228 every three years, folks, think about it that way...) Which means they absolutely COULD give you the same speed service without the extra cost, but they just figured out how to rape the average consumer for more money ... and people let them get away with it. If more people (like me) bitched about poor service instead of letting themself get railroaded by corporations, then the customer would get the kind of service they deserve and companies would be forced to try harder to keep them. That's one reason why I am an Apple computer customer.When I have trouble with my Macs, I write one letter to Apple customer service and BOOM "bring it in, we'll take care of it for free." I write amazon and get a canned response from Bombay telling me to pay for 2-shipping - after waiting five days for them to ship. Fat chance. Steve Jobs knows when to take a loss to save a customer. That's why the little company that could it now make the GIANT quiver in its boots. Sure, Amazon can write: "If you choose free shipping, we're going to **** around with your packages for a week before we decide to ship it. You better pay us $80 a year, so we'll give you decent service." That's what they're saying, paraphrased. And people go for it. Jesus. Have you notice how the fledgling merchants/sellers working THROUGH AMAZON get most of their praise? "Fast shipping!" "Wow, got it in three days!" "Great seller" Maybe Amazon better start reading those comments again. Next time, I'm buying from an independent.
