Br777
Headphoneus Supremus
- Joined
- Feb 2, 2010
- Posts
- 3,930
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- 298
Hi folks. I am in a situation with someone here on Head-Fi and I just dont know what to do. I hope to keep the other person anonymous as there are no accusations happening.. I just would like some advice.
I recently sold a new Head-Fi'er a set of IEM's They were in perfect working condition to my knowlege, and had one cosmetic flaw that i pointed out in the original sales thread.
The sale went well. We both gave each other positive feedback, but after a couple weeks, the person sent me a message saying the IEM's have stopped working. It is possible that the cosmetic issue may have contributed to the fail, but its impossible to say. All i know is i never had an issue with them, and certainly would not have sold them if I did.
The person is obviously not thrilled, and feels they did not get their money's worth, and is (albeit politely) asking for either a refund or partial refund. I dont expect any foul play on their part, though to be realistic about it i cant just rule it out either.
Bottom line is I'm not sure what the right thing to do is? Do i just express my sympathy and say tough luck? partial refund? full refund? If a refund is involved do I ask them to send the IEM's back, to me?
thanks for your advice.
I recently sold a new Head-Fi'er a set of IEM's They were in perfect working condition to my knowlege, and had one cosmetic flaw that i pointed out in the original sales thread.
The sale went well. We both gave each other positive feedback, but after a couple weeks, the person sent me a message saying the IEM's have stopped working. It is possible that the cosmetic issue may have contributed to the fail, but its impossible to say. All i know is i never had an issue with them, and certainly would not have sold them if I did.
The person is obviously not thrilled, and feels they did not get their money's worth, and is (albeit politely) asking for either a refund or partial refund. I dont expect any foul play on their part, though to be realistic about it i cant just rule it out either.
Bottom line is I'm not sure what the right thing to do is? Do i just express my sympathy and say tough luck? partial refund? full refund? If a refund is involved do I ask them to send the IEM's back, to me?
thanks for your advice.