oyobass
100+ Head-Fier
I just wanted to apologize for my venting about Gearbest customer service concerning my defective $6 "smartwatch" a few pages back.
I sent the requested video and photos in a separate email, since they were too large to attach to the RMA request. Even though I referenced the original ticket in the email, they treated them as separate issues.
Once I let them know about that, the issue was resolved quickly, and a replacement was arranged.
Sometimes I forget about language and culture issues when working with overseas merchants and that a little patience goes a long way when working with them.
To be honest, sometimes I feel there are language and culture differences when working with Amazon customer service, too.
I sent the requested video and photos in a separate email, since they were too large to attach to the RMA request. Even though I referenced the original ticket in the email, they treated them as separate issues.
Once I let them know about that, the issue was resolved quickly, and a replacement was arranged.
Sometimes I forget about language and culture issues when working with overseas merchants and that a little patience goes a long way when working with them.
To be honest, sometimes I feel there are language and culture differences when working with Amazon customer service, too.