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CAMPFIRE AUDIO Australia - New Zealand Tour (Reviews and Impressions) ORION / LYRA / JUPITER / ANDROMEDA
May 22, 2016 at 11:23 PM Post #286 of 340
warrior1975 said:
Thanks brother. I'm definitely not in the market for anything new right now. Have more than enough, but I've heard so much abiut the Campfire stuff... Wanted it put in perspective, since you and I both love the Ref 1.
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No dramas mate. They are really nice iems in their own right. Really well built and the accessories alone are stellar.

I am really looking forward to hearing the Andromeda.

If I m honest the dark horse of the stable that I didn't expect to like at all the Orion I enjoyed immensely albeit a little bass shy for me. However the new cable apparently adds a little junk in their trunk and I found it reacted well to eq. What excites me about that is the new 2 driver model. Very interested in what it is capable of.
 
May 22, 2016 at 11:26 PM Post #287 of 340
Hi guys, I am not sure if this is the right thread to ask this, but do let me know if it is not.
 
I have owned an Orion for a month thanks to all the reviews here and it has been the perfect IEM for me sound wise. Another reason I purchased it was because of the quality. I was so fed up with a Hifiman RE-600 that broke in 2 months, and a RHA MA750i that came out of the box with multiple kinks on the cable due to the packaging, so I decided to just bite the bullet and get the Orion.
 
Now the issue, After just one day of use the MMCX socket on the R side started wiggling a lot and doesn't sit flush to the aluminium housing of the IEM. It's the socket itself that has this problem as the connection between cable and socket is fine, by the way. The socket on the left side does not have this issue, maybe a little but not as much as the right side.
 
Here's a video demonstrating the issue:
https://www.dropbox.com/s/r14gbjrhradj3dx/2016-05-21%2015.57.29.mov?dl=0
 
The shop that sold me the Orion had a demo set of Jupiter that had the same issue (A demo Lyra was ok). As the sound still came through without issue I was not able to get an exchange and I had to brush it off (uncomfortably) as possible a non-issue since the shop said so.
 
Now a month in, I am starting to get intermittent disruption of the sound on the R channel when I sometimes press the housing/cable to adjust the seal/fit. I believe this could be due to the wiggling socket getting looser and looser as I use them on a daily basis. (I baby the IEM and put them in the hard case whenever it's not used, and have not tugged or pulled them harshly)
 
I have sent an email to Campfire Audio's support detailing this two days ago, but I believe it's weekend in the US so I haven't gotten any reply. I will post here with the response from Campfire Audio when they get back to me. The shop that sold me the IEM told me I have to wait for 8-12 weeks(!!) if I send them for a repair.
 
The reason I have decided to post it on Head-fi here is to see if other owners have the same problem and to serve as a potential caution to other owners. Don't get me wrong I love the aluminium build and the high end cable of the IEM, and the sound is perfect for me, but if I am to be honest, I feel disappointed.
 
May 22, 2016 at 11:41 PM Post #288 of 340
superpc said:
  Hi guys, I am not sure if this is the right thread to ask this, but do let me know if it is not.
 
I have owned an Orion for a month thanks to all the reviews here and it has been the perfect IEM for me sound wise. Another reason I purchased it was because of the quality. I was so fed up with a Hifiman RE-600 that broke in 2 months, and a RHA MA750i that came out of the box with multiple kinks on the cable due to the packaging, so I decided to just bite the bullet and get the Orion.
 
Now the issue, After just one day of use the MMCX socket on the R side started wiggling a lot and doesn't sit flush to the aluminium housing of the IEM. It's the socket itself that has this problem as the connection between cable and socket is fine, by the way. The socket on the left side does not have this issue, maybe a little but not as much as the right side.
 
Here's a video demonstrating the issue:
https://www.dropbox.com/s/r14gbjrhradj3dx/2016-05-21%2015.57.29.mov?dl=0
 
The shop that sold me the Orion had a demo set of Jupiter that had the same issue (A demo Lyra was ok). As the sound still came through without issue I was not able to get an exchange and I had to brush it off (uncomfortably) as possible a non-issue since the shop said so.
 
Now a month in, I am starting to get intermittent disruption of the sound on the R channel when I sometimes press the housing/cable to adjust the seal/fit. I believe this could be due to the wiggling socket getting looser and looser as I use them on a daily basis. (I baby the IEM and put them in the hard case whenever it's not used, and have not tugged or pulled them harshly)
 
I have sent an email to Campfire Audio's support detailing this two days ago, but I believe it's weekend in the US so I haven't gotten any reply. I will post here with the response from Campfire Audio when they get back to me. The shop that sold me the IEM told me I have to wait for 8-12 weeks(!!) if I send them for a repair.
 
The reason I have decided to post it on Head-fi here is to see if other owners have the same problem and to serve as a potential caution to other owners. Don't get me wrong I love the aluminium build and the high end cable of the IEM, and the sound is perfect for me, but if I am to be honest, I feel disappointed.
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I've just gotten a very similar issue with my pair. Loud buzzing noise in the right channel when the cable/housing is shifted, but otherwise normal while sitting still. I, too, have babied my pair and tucked them in their case all the time. Must be an issue with the MMCX connection.
 
Just sent mine in for repair on Friday, hopefully I have them back fixed by the start of June.
 
May 22, 2016 at 11:55 PM Post #289 of 340
k4rstar said:
   
I've just gotten a very similar issue with my pair. Loud buzzing noise in the right channel when the cable/housing is shifted, but otherwise normal while sitting still. I, too, have babied my pair and tucked them in their case all the time. Must be an issue with the MMCX connection.
 
Just sent mine in for repair on Friday, hopefully I have them back fixed by the start of June.
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Did the MMCX socket on yours wiggle like mine as shown in the video? Because if it did, it's the third pair of CA's IEM (including the Jupiter from the shop I purchased the Orion) I have seen that has this problem. It'd suggest a possible flaw in the socket design.
 
I came from a Triple Fi 10 that lasted 4 years of abuse (still going strong), so I am sorry if I am overreacting to this issue.
 
May 22, 2016 at 11:59 PM Post #290 of 340
superpc said:
   
Did the MMCX socket on yours wiggle like mine as shown in the video? Because if it did, it's the third pair of CA's IEM (including the Jupiter from the shop I purchased the Orion) I have seen that has this problem. It'd suggest a possible flaw in the socket design.
 
I came from a Triple Fi 10 that lasted 4 years of abuse (still going strong), so I am sorry if I am overreacting to this issue.
Click to expand...

 
No, I don't believe it wiggled like that but to be honest I didn't do any testing other than re-seating the cable once to see if that fixed the issue. I unfortunately didn't have any other MMCX cables on hand to see if it was purely the cables fault either, so I decided to just send them in.
 
Hopefully the turnaround time is good and they cover return shipping, I won't really mind.
 
May 23, 2016 at 12:08 AM Post #291 of 340
k4rstar said:
   
No, I don't believe it wiggled like that but to be honest I didn't do any testing other than re-seating the cable once to see if that fixed the issue. I unfortunately didn't have any other MMCX cables on hand to see if it was purely the cables fault either, so I decided to just send them in.
 
Hopefully the turnaround time is good and they cover return shipping, I won't really mind.
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Good to hear that then. Good luck on getting it back soon! I live in Singapore, so I'd probably have to spend on another IEM while waiting for the repair (8-12 weeks gosh!) as I gave all my other IEMs away. Can't work in the office without the isolation.
 
May 23, 2016 at 12:11 AM Post #292 of 340
superpc said:
Good to hear that then. Good luck on getting it back soon! I live in Singapore, so I'd probably have to spend on another IEM while waiting for the repair (8-12 weeks gosh!) as I gave all my other IEMs away. Can't work in the office without the isolation.
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In the case was due to IEM or cable issue?
If cable issue from ConnectIT did they do with direct replace for you?
 
May 23, 2016 at 12:28 AM Post #293 of 340
kimd said:
In the case was due to IEM or cable issue?
If cable issue from ConnectIT did they do with direct replace for you?
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If you watch the video I showed, it's the socket that wiggles. Connection between the cable and the socket is perfectly tight and secure, so I don't think the cable is the issue, but I could be wrong as I don't have other MMCX cable to try. I have never detached the cable on my Orion.
 
ConnectIT only does exchange within 7 days of purchase, and like I said I went back to them the second day and could not get an exchange as they deemed the wiggling socket to be a non-issue as long as the sound is ok. They told me because CA's IEMS are handmade so imperfection like this should be expected. I called them yesterday and was told that I will have to wait for 8-12 weeks to repair it and direct exchange is not possible.
 
May 23, 2016 at 12:33 AM Post #294 of 340
superpc said:
If you watch the video I showed, it's the socket that wiggles. Connection between the cable and the socket is perfectly tight and secure, so I don't think the cable is the issue, but I could be wrong as I don't have other MMCX cable to try. I have never detached the cable on my Orion.

ConnectIT only does exchange within 7 days of purchase, and like I said I went back to them the second day and could not get an exchange as they deemed the wiggling socket to be a non-issue as long as the sound is ok. They told me because CA's IEMS are handmade so imperfection like this should be expected. I called them yesterday and was told that I will have to wait for 8-12 weeks to repair it and direct exchange is not possible.
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Yes you can try with the other side of cable connector, actually L & R should be same socket, just the difference were blue or red dot only.

Anyway nothing to do now, just wait them return for you :)
 
May 27, 2016 at 9:33 PM Post #298 of 340
k4rstar said:
   
No, I don't believe it wiggled like that but to be honest I didn't do any testing other than re-seating the cable once to see if that fixed the issue. I unfortunately didn't have any other MMCX cables on hand to see if it was purely the cables fault either, so I decided to just send them in.
 
Hopefully the turnaround time is good and they cover return shipping, I won't really mind.
Click to expand...

 
Well just as an aside, excellent customer service from ALO once again. They shipped a replacement set today with FedEx and covered shipping costs. Could not be happier.
 
Can't wait to get my Orions back. 
biggrin.gif

 
May 28, 2016 at 4:35 AM Post #299 of 340
k4rstar said:
Well just as an aside, excellent customer service from ALO once again. They shipped a replacement set today with FedEx and covered shipping costs. Could not be happier.

Can't wait to get my Orions back. :D
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I was able to get an exchange for mine from the distributor here, excellent service as well. CA replied to my email saying that the wiggling socket is not a common issue. However the distributor here allowed me to unseal two sets of brand new Orion and both had the wiggling MMCX socket as well, although one set was less serious and that's the set I have now.... I'm not sure what to take of this anymore but for now I'll live with it and hope that it doesn't cut off the sound again.
 
May 28, 2016 at 6:45 PM Post #300 of 340
KB Hi sorry to bump for old thread here, yesterday I've just tried the Lyra from the sound quality has really impressive me.. I love that deep bass and smooth mids and treble as well.

In future I hope your CA/ALO can be add more line-up for hybrid or same as Orion range on Lyra in the budget version.

Good job Ken.. I will looks forward..

Thanks, regards kimD
 
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