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LH Labs Geek Out v2 Discussion Thread
Jan 27, 2016 at 8:32 PM Post #752 of 1,391
They responded w/in 48 hrs. Replaced unit in about 10 days. All free, no hassles.
 
Jan 27, 2016 at 9:32 PM Post #753 of 1,391
Glad you had a positive experience , i've been exchanging mails with support for a week now  
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 The unit was working since Sept last year and all of a sudden the sound got distorted . 
 
Jan 30, 2016 at 8:55 AM Post #754 of 1,391
rubenpp said:
  Glad you had a positive experience , i've been exchanging mails with support for a week now  
frown.gif
 The unit was working since Sept last year and all of a sudden the sound got distorted .
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Hi, my patience is also heavily tried now. On my Amazon purchase I have got a defect,GOV2 unit delivered. This was readily recognized by them, there was a very detailed (and correct) technical discussion, which did cost me about 8-10 hs of testing and communication so far.
 
But I am not able to send back the defect GOV2 for repair or replacement, because LH LABS weren't able to provide an RMA ticket for returning the unit to in a month time.

EDIT: 
LH LABs has solved my long lasting problem after a long period of waiting but at last on a correct and very satisfactory manner. After they offered the choice between refund and replacement I decided for replacement - the unit is back today, and after hearing its superb sound I am now very glad to have decided for it! 
 
Jan 31, 2016 at 9:21 AM Post #755 of 1,391
I can't see them as anything other than a bunch of bumbling numbskulls who are way out of their depth. I can't see them surviving so many self-inflicted wounds for much longer.
 
Feb 1, 2016 at 6:57 PM Post #756 of 1,391
@Skepsis
 
Sorry to learn about your troubles. Looks like i'm on the same boat . My ticket is reaching its 2nd week , and for the last  5 days I have not heard back from LH Labs support . I hope they do something about the backlog or at least offer you a refund until they've got their supply current.
 
Feb 4, 2016 at 1:35 AM Post #757 of 1,391
rubenpp said:
  @Skepsis
 
Sorry to learn about your troubles. Looks like i'm on the same boat . My ticket is reaching its 2nd week , and for the last  5 days I have not heard back from LH Labs support . I hope they do something about the backlog or at least offer you a refund until they've got their supply current.
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We just finished integrate the RMA flow with log system and ticket system on software side. So it will have a bit back log. Please send your RMA details and ticket number (if you have) to info@lightharmonic.com
 
I will definitely let them check for you. 
 
Thanks,
 
Feb 4, 2016 at 8:41 AM Post #759 of 1,391
larry ho said:
 
We just finished integrate the RMA flow with log system and ticket system on software side. So it will have a bit back log. Please send your RMA details and ticket number (if you have) to info@lightharmonic.com
 
I will definitely let them check for you. 
 
Thanks,
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Thank You Larry for giving this sign of hope. I am awaiting my RMA number desperately - or any mail from LH LABs with a solution to be able to revoke my heavy complaints in the post above. I do need a usable DAC very soon. 
 
Feb 8, 2016 at 6:13 PM Post #764 of 1,391
dakanao said:
  How did you find the sound of the geekout v2 compared to your onboard soundcard?
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If you've ever heard the Dragonfly 1.2, that's honestly what my on-board soundcard sounded like. In fact, I purchased the Dragonfly 1.2 originally. I wasn't impressed with the minimal sound improvements I got with the 1.2. It was maybe a 5-10% improvement, if that. It was really just noticeable in A/Bing and not ANYWHERE worth near the $150 price they were asking. I ended up getting the Geek Out 450 after reading rave reviews about it. The sound improvements slaughtered the on-board soundcard and the Dragonfly 1.2. Either my on-board is pretty good already or the Dragonfly just sucks. I'm not sure.
 
Then after a while, I got another laptop for work (the original laptop is now for home use) and have never really compared the V2/450 and the on-board sound. The computer came with Beats audio, which I of course, disabled immediately and used the 450 on it until the V2 came along. The V2 was a really nice improvement over the 450, but not jaw dropping. A little more focused/tight, more detail and more space around the instruments is what I heard. Not a massive improvement but it's noticeable and with the balanced option, it adds about a 25-35% improvement over the SE output. Nothing jaw dropping but definitely noticeable and easily appreciated.
 
Feb 8, 2016 at 6:32 PM Post #765 of 1,391
stuck limo said:
   
If you've ever heard the Dragonfly 1.2, that's honestly what my on-board soundcard sounded like. In fact, I purchased the Dragonfly 1.2 originally. I wasn't impressed with the minimal sound improvements I got with the 1.2. It was maybe a 5-10% improvement, if that. It was really just noticeable in A/Bing and not ANYWHERE worth near the $150 price they were asking. I ended up getting the Geek Out 450 after reading rave reviews about it. The sound improvements slaughtered the on-board soundcard and the Dragonfly 1.2. Either my on-board is pretty good already or the Dragonfly just sucks. I'm not sure.
 
Then after a while, I got another laptop for work (the original laptop is now for home use) and have never really compared the V2/450 and the on-board sound. The computer came with Beats audio, which I of course, disabled immediately and used the 450 on it until the V2 came along. The V2 was a really nice improvement over the 450, but not jaw dropping. A little more focused/tight, more detail and more space around the instruments is what I heard. Not a massive improvement but it's noticeable and with the balanced option, it adds about a 25-35% improvement over the SE output. Nothing jaw dropping but definitely noticeable and easily appreciated.
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I've read some reviews on the V2, and people said that the soundstage is very large. Would you say the soundstage is overly big, or just natural with the recording?
 
Also, how is the instrument seperation, vocal placement and clarity? Like are the vocals upfront, and does it have a lot of clarity or just decently?
 
And is the timbre realistic of this amp/DAC?
 
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