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1964 Ears customer service.....None

post #1 of 16
Thread Starter 

So what is it with 1964 Ears. I've sent them two e-mails from their web-site over the past month trying to audition stage 6 and v8 CIEMS but receive no response. I love my Fitears but would like to try a custom. Anyone have experience with them. I'm getting a bad taste about this company.

post #2 of 16
Quote:
Originally Posted by mordicai View Post
 

So what is it with 1964 Ears. I've sent them two e-mails from their web-site over the past month trying to audition stage 6 and v8 CIEMS but receive no response. I love my Fitears but would like to try a custom. Anyone have experience with them. I'm getting a bad taste about this company.

Did you email support@1964ears.com or info@1964ears.com? I have usually got great response from them - you could also try Rachel the office manager - she is at "payments@1964ears.com"

 

She has given me information that had nothing to do with $$ changing hands - so don't be put off by the payments portion of the email.

 

I do have to ask - you have checked your spam filter - it is just unlike their MO to not answer. Also you can call them during business hours - a lot of these companies get buried in emails and sometimes a call is even appreciated on their end...

 

Cheers

post #3 of 16

I disagree.  They respond to me on the same day. They are very responsive IMO. They have great customer service, even via phone, they are very curteous and helpful.  

post #4 of 16
Thread Starter 

Thanks for the reply. All I can say is that on their site they have a place to request demo CIEMS. I filled out the info, agree to pay them a $ 1,000, agreed to pay the shipping and have never heard back from them.Ive done this twice.  Its nice to hear you have had good experience with them. Unfortunetly I Have Not!!

post #5 of 16
Website forms are hardly the measure of a company. 1964 Ears are great at customer service.
post #6 of 16
Quote:
Originally Posted by mordicai View Post
 

Thanks for the reply. All I can say is that on their site they have a place to request demo CIEMS. I filled out the info, agree to pay them a $ 1,000, agreed to pay the shipping and have never heard back from them.Ive done this twice.  Its nice to hear you have had good experience with them. Unfortunetly I Have Not!!

I'd suggest you call them :3 

post #7 of 16
Thread Starter 
Ok let me rephrase this: I understand that 1964 ears have fabulous customer service but I am frustrated that two attempts at using their demo option on their web site have failed leaving me waiting weeks for a repley that is never going to come. I guess the option is no longer in service and if 1964 ears is not going to make it functional , I think as a service to their customers they should removei it. This of course in no diminishes the fact 1964 ears is a company with outstanding customer service , and the fault of course lays solely with my failure to be more proactive.
post #8 of 16
Quote:
Originally Posted by mordicai View Post

Ok let me rephrase this: I understand that 1964 ears have fabulous customer service but I am frustrated that two attempts at using their demo option on their web site have failed leaving me waiting weeks for a repley that is never going to come. I guess the option is no longer in service and if 1964 ears is not going to make it functional , I think as a service to their customers they should removei it. This of course in no diminishes the fact 1964 ears is a company with outstanding customer service , and the fault of course lays solely with my failure to be more proactive.

The thing is, instead of waiting, you could have thought out ways to contact them.  Look for alternate emails, call them, and etc.. instead of contemplating they should update a section on their website and wasting time.  If you want to know how bad customer service can get I suggest you take a look at the JHA Roxanne thread.

post #9 of 16
Quote:
Originally Posted by mordicai View Post

Ok let me rephrase this: the fault of course lays solely with my failure to be more proactive.

Can't we all just get along? :D

 

There really isn't any fault here - maybe something is screwy with the demo link on the site - who knows - the only troubling thing here is that you perhaps might have thought of going elsewhere without trying a secondary more of contact - are you in the states? Or are there time zone issues? Because you can just pick up the phone and they answer - no waiting (although I did leave a message once and Alex called me back) 

 

Most of these CIEM companies are small businesses - some run by musicians - and if you have ever had a business dealing with a musician, you know that you - A. Get it in writing B. Get more than one phone number. C. Beg that they don't drink the night before. D. G+Have a car service pick them up or you'll never see them.

 

Kidding - but there can be extenuating circumstances....

post #10 of 16

I would suggest maybe trying to send an email to the boss Vitaliy. His email is on here somewhere,you may get a quicker response to your inquiry.

post #11 of 16
Thread Starter 

OK I give up. Reading comprehension skills are not big on this forum

post #12 of 16
I am a happy 1964 Ears customer. Great service. Great products.
post #13 of 16
Quote:
Originally Posted by mordicai View Post
 

OK I give up. Reading comprehension skills are not big on this forum

MAKE A PHONE CALL, or call multiple people, I usually don't have a ton of luck with emails. So once again CALL CALL CALL 

post #14 of 16
Quote:
Originally Posted by mordicai View Post
 

OK I give up. Reading comprehension skills are not big on this forum

Class appears to be at a premium as well.

post #15 of 16
Quote:
Originally Posted by mordicai View Post
 

OK I give up. Reading comprehension skills are not big on this forum

Dude you are in a headphone forum, we listen, not read.  :rolleyes:  What's the use in reading, down with reading!

 

We don't need no edumacation...

 

 


Edited by SilverEars - 5/31/14 at 9:36pm
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