1964 Ears customer service.....None
May 31, 2014 at 2:47 PM Thread Starter Post #1 of 16
mordicai

mordicai

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So what is it with 1964 Ears. I've sent them two e-mails from their web-site over the past month trying to audition stage 6 and v8 CIEMS but receive no response. I love my Fitears but would like to try a custom. Anyone have experience with them. I'm getting a bad taste about this company.
 
May 31, 2014 at 2:52 PM Post #2 of 16
mordicai said:
  So what is it with 1964 Ears. I've sent them two e-mails from their web-site over the past month trying to audition stage 6 and v8 CIEMS but receive no response. I love my Fitears but would like to try a custom. Anyone have experience with them. I'm getting a bad taste about this company.
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Did you email support@1964ears.com or info@1964ears.com? I have usually got great response from them - you could also try Rachel the office manager - she is at "payments@1964ears.com"
 
She has given me information that had nothing to do with $$ changing hands - so don't be put off by the payments portion of the email.
 
I do have to ask - you have checked your spam filter - it is just unlike their MO to not answer. Also you can call them during business hours - a lot of these companies get buried in emails and sometimes a call is even appreciated on their end...
 
Cheers
 
May 31, 2014 at 2:55 PM Post #3 of 16
I disagree.  They respond to me on the same day. They are very responsive IMO. They have great customer service, even via phone, they are very curteous and helpful.  
 
May 31, 2014 at 3:03 PM Post #4 of 16
Thanks for the reply. All I can say is that on their site they have a place to request demo CIEMS. I filled out the info, agree to pay them a $ 1,000, agreed to pay the shipping and have never heard back from them.Ive done this twice.  Its nice to hear you have had good experience with them. Unfortunetly I Have Not!!
 
May 31, 2014 at 5:07 PM Post #6 of 16
mordicai said:
  Thanks for the reply. All I can say is that on their site they have a place to request demo CIEMS. I filled out the info, agree to pay them a $ 1,000, agreed to pay the shipping and have never heard back from them.Ive done this twice.  Its nice to hear you have had good experience with them. Unfortunetly I Have Not!!
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I'd suggest you call them :3 
 
May 31, 2014 at 6:22 PM Post #7 of 16
Ok let me rephrase this: I understand that 1964 ears have fabulous customer service but I am frustrated that two attempts at using their demo option on their web site have failed leaving me waiting weeks for a repley that is never going to come. I guess the option is no longer in service and if 1964 ears is not going to make it functional , I think as a service to their customers they should removei it. This of course in no diminishes the fact 1964 ears is a company with outstanding customer service , and the fault of course lays solely with my failure to be more proactive.
 
May 31, 2014 at 6:27 PM Post #8 of 16
mordicai said:
Ok let me rephrase this: I understand that 1964 ears have fabulous customer service but I am frustrated that two attempts at using their demo option on their web site have failed leaving me waiting weeks for a repley that is never going to come. I guess the option is no longer in service and if 1964 ears is not going to make it functional , I think as a service to their customers they should removei it. This of course in no diminishes the fact 1964 ears is a company with outstanding customer service , and the fault of course lays solely with my failure to be more proactive.
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The thing is, instead of waiting, you could have thought out ways to contact them.  Look for alternate emails, call them, and etc.. instead of contemplating they should update a section on their website and wasting time.  If you want to know how bad customer service can get I suggest you take a look at the JHA Roxanne thread.
 
May 31, 2014 at 6:28 PM Post #9 of 16
mordicai said:
Ok let me rephrase this: the fault of course lays solely with my failure to be more proactive.
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Can't we all just get along? 
biggrin.gif

 
There really isn't any fault here - maybe something is screwy with the demo link on the site - who knows - the only troubling thing here is that you perhaps might have thought of going elsewhere without trying a secondary more of contact - are you in the states? Or are there time zone issues? Because you can just pick up the phone and they answer - no waiting (although I did leave a message once and Alex called me back) 
 
Most of these CIEM companies are small businesses - some run by musicians - and if you have ever had a business dealing with a musician, you know that you - A. Get it in writing B. Get more than one phone number. C. Beg that they don't drink the night before. D. G+Have a car service pick them up or you'll never see them.
 
Kidding - but there can be extenuating circumstances....
 
May 31, 2014 at 6:32 PM Post #10 of 16
I would suggest maybe trying to send an email to the boss Vitaliy. His email is on here somewhere,you may get a quicker response to your inquiry.
 
May 31, 2014 at 10:05 PM Post #11 of 16
OK I give up. Reading comprehension skills are not big on this forum
 
Jun 1, 2014 at 12:22 AM Post #13 of 16
mordicai said:
  OK I give up. Reading comprehension skills are not big on this forum
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MAKE A PHONE CALL, or call multiple people, I usually don't have a ton of luck with emails. So once again CALL CALL CALL 
 
Jun 1, 2014 at 12:30 AM Post #14 of 16
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