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FiiO E17 "ALPEN" - First Impression + Final Thought
Apr 5, 2012 at 5:03 AM Post #2,506 of 6,777
I am sorry to hear about all in here who have had bad experiences with mp4nation. 
 
This is my first time doing business with them, so I must admit that I was a little anxious after reading about how badly a lot of people have been treated by them. I'm also one of the people who, when asking them on an update (actually, I tried to cancel and get it from somewhere else, since a lot of places seem to have it in stock now) on my E17 order, but they said it wasn't possible because it had already shipped out. I was like "woot?!", because I had ordered it with FedEx tracking and hadn't received a tracking number or anything else that would indicate it had shipped. 
 
10mins ago I was about to send them a new rant-mail and a mail popped into my inbox right as I'm about to start writing.
 
"Item mailed out" 
 
YEAH!!
 
Good luck to everyone else with their mp4nation order, but I'm sure it's a mix of overwhelming amounts of orders and holidays that make them seem unprofessional.
 
Apr 5, 2012 at 5:16 AM Post #2,508 of 6,777
I suspect that many people who are upset with mp4nation are mostly those who realize they could have ordered the E17 from Miccastore and receive it faster. Lets not forget that the reason many preordered the second batch from mp4nation was for a couple different reasons:
 
1. No other site was offering preorder.
2. No one really knew if it was going to sell out quickly like the first batch did.
 
So now it turns out that there are enough E17's for everyone, and those that want to be instantly gratified are raising hell over a slight delay. Had it turned out that the E17 sold out as fast as the first batch did, i doubt there would be so many complaints.
 
This is pure speculation, but i am sure they took on way more orders than they should have so they are probably swamped. To make matters worse it so happens that its some sort of holiday over in China right now, but I distinctly remember a disclaimer on the preorder warning that there may be delays in shipping this product.
 
...anyways that just my 2 cents on this shipping debacle lol.
 
Apr 5, 2012 at 5:25 AM Post #2,509 of 6,777
I forgot to mention that i preordered from mp4nation, and i have had no problems. They shipped it on Friday, and i received a confirmation email with tracking number. It reached Singapore yesterday, and who knows how long and where it has to go before it reaches California.
 
I'm not complaining though, i knew that i probably was not going to see the device till the second or third week of April.
 
Apr 5, 2012 at 6:36 AM Post #2,511 of 6,777
dboyce said:
What's the appropriate gain setting for low impedance headphones? I'm using Grado SR60s. Am I right in thinking that I should just set the gain to 0 to reduce noise?
 
Click to expand...


You wil know when you get it. Set it to the lowest gain possible that gives you enough volume. I dont know how driveable the Grados are so it would be up to you to do some testing.
 
Apr 5, 2012 at 7:37 AM Post #2,512 of 6,777


Quote:
bleether said:
I suspect that many people who are upset with mp4nation are mostly those who realize they could have ordered the E17 from Miccastore and receive it faster. Lets not forget that the reason many preordered the second batch from mp4nation was for a couple different reasons:
 
1. No other site was offering preorder.
2. No one really knew if it was going to sell out quickly like the first batch did.
 
So now it turns out that there are enough E17's for everyone, and those that want to be instantly gratified are raising hell over a slight delay. Had it turned out that the E17 sold out as fast as the first batch did, i doubt there would be so many complaints.
 
This is pure speculation, but i am sure they took on way more orders than they should have so they are probably swamped. To make matters worse it so happens that its some sort of holiday over in China right now, but I distinctly remember a disclaimer on the preorder warning that there may be delays in shipping this product.
 
...anyways that just my 2 cents on this shipping debacle lol.
Click to expand...


I know I've made a bit of noise in this thread regarding my frustrations with ordering the E17 from mp4nation, and it's for the exact reasons you mentioned. I understand holidays and product stocking delays. No worries there, as far as those reasons are concerned. I hope my frustrations have been communicated reasonably, though, and I'm not classified as one who has "raised hell."
 
BUT, can I rant a minute? (Feel free to scroll to the next post as the rest of mine is pure whining.)
 
I will admit that I usually suffer from instant-gratification-itus, but in this case I've:
(1) ordered in mid-February and waited over two months for Fiio (not mp4nation--no blame there!) to re-stock their suppliers, then
(2) was told by mp4nation that pre-orders would be shipped in first-come-first-served order (as was listed on their website), then
(3) when I saw mp4nation had restocked the E17, I waited a week then asked when my order would ship--they told me it would ship at the end of that next week, and then
(4) I find out here that people who ordered their E17 in mid- to late- March have already received their order but mine still isn't even registering on FedEx's tracking website (so much for that generous free gift of free FedEx shipping; I should have asked for a free set of cheap-o IEMs...).
 
Ok, there. Hell hath  officially been raised 
evil_smiley.gif

 
Peace and love.
 
Apr 5, 2012 at 8:05 AM Post #2,513 of 6,777
Lots of love here for MP4 Nation
tongue_smile.gif

 
I am really sorry we couldn't update everyone as soon as we could.
 
I didn't really think people would be so upset that it took us 3 working days to get literally hundreds and hundreds of E17 preorders along with hundreds and hundreds of Brainwavz M1, M2, M3 orders out at the same time.  I also need to point out that on our site we do mention that when things start to get very busy orders can take upto 3 working days to ship out instead of the normal 1 working day.
 
Naturally if we had thought it would have taken more than 3 days to get everything out we would have informed people there was a delay, but there was not.
 
We got the E17 last Friday evening and started to get what we could by the end of the working day, the weekend followed and our offices are closed. We resumed on Monday and by end of Tuesday most preorders had been shipped or packed and ready to be picked up. There was a public holiday on Wednesday (grave cleaning festival) with work today. Whatever remaining preorders were left to ship along with normal orders (be it E17, M1, M2 or M3) went out the door. Friday begins Easter public holidays which last through Monday. If the circumstances were different and there was no weekend and a mid week holiday i doubt there would be people even remotely upset with us, but unfortunately we can't change when stock arrives or when a weekend comes or move public holidays.
 
Now with the updating of each order, the current system we have makes updating large amounts of orders to take time. This seems to be where most people are upset that they did not get tracking, i am sorry orders were not updated faster but we are bit short handed with staff, most people were helping with the packing and some people had taken leave for their own holidays. As of right now nearly all orders have been updated. Most orders were not updated in the order they were placed but rather in random, but we did process orders from oldest first with the exception of Hong Kong orders and those that choose EMS, both of which were a handful, we got these out on Friday.
 
Support ticket replies also slowed during the last few days due to the holidays and that everyone was working towards getting everything out, but that too is back upto speed. If you do not see a reply to your ticket in your inbox please manually check the ticket incase our reply got filtered into your spam box.
 
Just to sum up, hundreds of preorders did swamp us to the point we simply could not send everything out in the same day, it took a total of 3 days to get every ones order out. We put more effort in getting orders out first then updating tracking, we worked on doing updating tracking when the more crucial packing and getting preorders out was pretty much done. If we had updated orders how we normally do, then it would have taken us longer and we might not have been able to get everything out in time before the long weekend holidays here in Hong Kong.
 
Again sorry we couldn't get things done quicker and sorry that we couldn't updated everyone with their tracking right away, but i hope we can be forgiven. There are a few things the new site we will have at the end of April to help make updating orders much more speedier, so i don't expect not to have such a bottleneck in updating large preorders like this again.
 
Have a happy easter and enjoy your E17.
 
 
PS @Whoever said someone got a defect and we did nothing can you please post or msg me the ticket number. We never do nothing, we always do something, it might not be what the buyer wanted but we do work to getting people working products when they get products that are not working properly.
 
Apr 5, 2012 at 8:08 AM Post #2,514 of 6,777


Quote:
djsquared said:
 
(4) I find out here that people who ordered their E17 in mid- to late- March have already received their order but mine still isn't even registering on FedEx's tracking website (so much for that generous free gift of free FedEx shipping; I should have asked for a free set of cheap-o IEMs...).
 
Ok, there. Hell hath  officially been raised 
evil_smiley.gif

 
Peace and love.
Click to expand...



Message we your order number if your fedex number is still not active.
 
Apr 5, 2012 at 11:18 AM Post #2,516 of 6,777
Raz, the major reason for this backlash, as stated before, is the fact that MP4 Nation struck the wrong chord within the last few days, which made those of us that have lined up for the past 2 months feel agitated. This sort of backorder swamp is understandable, but the problem arise the moment when people question whether or not if MP4 Nation is acting in good faith. The consumers simply did not know of MP4 Nation's situation, and we as such would be incensed from perception of back-pedaling, irrelevance, apathy and so forth.
 
The customer anticipated that MP4 Nation would follow through its estimates by the letter, when it stated that it would ship the E17 on Friday the 30th and Monday the 2nd, as per estimate of MP4 Nation. When that date slipped, MP4 Nation did not give any immediate prompt of delay to the customers that would be affected, leaving the customers to speculate as to what might have happened. 
 
When the update on Facebook on the 3rd of April came about, informing the public about the incoming statutory holidays, the customers did not register that well. The customers felt as if MP4 Nation was neglecting their promise of delivery. To second bowei006, customers that have received such confirmation and/or received the unit within the last few days would not actively come to declare that all is well. That comment over getting post hungry hit the nail on the head. Customers were starved for information/clarification from MP4 Nation over the unexplained further delay from initial projection.
 
I raise that your post should be circulated to all the affected customers, as it renders proper account to what had happened. It is of this poster's opinion that MP4 Nation should actively stifle out rumor mills and not let it fester. Much of this grief would have been unnecessary. Having said that, having the matter at hand resolved is the most important thing of all.
 
 
PS: I got my shipping confirmation; all's well with the world.
 
 
 
 
 
Apr 5, 2012 at 11:48 AM Post #2,517 of 6,777
I actually did mention it on FB, its just nestled in the post with 58 replies on the E17 delivery, i guess people opted to not repost here that things were taking longer to update. I don't frequent Head-fi much so i really wasn't aware so many were worried, i would have made a better announcement otherwise. I do recommend always trying to contact us direct through our support ticket if you need to follow up with your order, although support tickets this week took a little longer than the normal 12hr-1 working day response time, we still managed to reply to most under 2 working days.
 
Apr 5, 2012 at 11:54 AM Post #2,518 of 6,777
Thank you for the response; that is an eminently reasonable reply, and my opinion of mp4nation was never higher than it is now. I look forward to hearing the E17, and to doing future business with you.
 
Quote:
razzer001 said:
Lots of love here for MP4 Nation
tongue_smile.gif

 
I am really sorry we couldn't update everyone as soon as we could.
 
I didn't really think people would be so upset that it took us 3 working days to get literally hundreds and hundreds of E17 preorders along with hundreds and hundreds of Brainwavz M1, M2, M3 orders out at the same time.  I also need to point out that on our site we do mention that when things start to get very busy orders can take upto 3 working days to ship out instead of the normal 1 working day.
 
Naturally if we had thought it would have taken more than 3 days to get everything out we would have informed people there was a delay, but there was not.
 
We got the E17 last Friday evening and started to get what we could by the end of the working day, the weekend followed and our offices are closed. We resumed on Monday and by end of Tuesday most preorders had been shipped or packed and ready to be picked up. There was a public holiday on Wednesday (grave cleaning festival) with work today. Whatever remaining preorders were left to ship along with normal orders (be it E17, M1, M2 or M3) went out the door. Friday begins Easter public holidays which last through Monday. If the circumstances were different and there was no weekend and a mid week holiday i doubt there would be people even remotely upset with us, but unfortunately we can't change when stock arrives or when a weekend comes or move public holidays.
 
Now with the updating of each order, the current system we have makes updating large amounts of orders to take time. This seems to be where most people are upset that they did not get tracking, i am sorry orders were not updated faster but we are bit short handed with staff, most people were helping with the packing and some people had taken leave for their own holidays. As of right now nearly all orders have been updated. Most orders were not updated in the order they were placed but rather in random, but we did process orders from oldest first with the exception of Hong Kong orders and those that choose EMS, both of which were a handful, we got these out on Friday.
 
Support ticket replies also slowed during the last few days due to the holidays and that everyone was working towards getting everything out, but that too is back upto speed. If you do not see a reply to your ticket in your inbox please manually check the ticket incase our reply got filtered into your spam box.
 
Just to sum up, hundreds of preorders did swamp us to the point we simply could not send everything out in the same day, it took a total of 3 days to get every ones order out. We put more effort in getting orders out first then updating tracking, we worked on doing updating tracking when the more crucial packing and getting preorders out was pretty much done. If we had updated orders how we normally do, then it would have taken us longer and we might not have been able to get everything out in time before the long weekend holidays here in Hong Kong.
 
Again sorry we couldn't get things done quicker and sorry that we couldn't updated everyone with their tracking right away, but i hope we can be forgiven. There are a few things the new site we will have at the end of April to help make updating orders much more speedier, so i don't expect not to have such a bottleneck in updating large preorders like this again.
 
Have a happy easter and enjoy your E17.
 
 
PS @Whoever said someone got a defect and we did nothing can you please post or msg me the ticket number. We never do nothing, we always do something, it might not be what the buyer wanted but we do work to getting people working products when they get products that are not working properly.
Click to expand...



 
 
Apr 5, 2012 at 12:26 PM Post #2,519 of 6,777
I was an early feb pre-order and was also quite angered by the chain of events, early this week I received a fed-ex tracking on the order. However, according to Fed-ex it's only a shipping submittal the actual product hasn't been picked up 3 days later. It's this type of constant excuse to delay that is extremely frustrating.
 
Apr 5, 2012 at 12:26 PM Post #2,520 of 6,777
I never had issues with MP4 Nations, I ordered E17 on Jan 12 and got it on April 2, but each time I raise a ticket for status got back good replay
 
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