the infamous shure 530se cables
Apr 28, 2011 at 4:54 PM Thread Starter Post #1 of 33
stef92

stef92

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Hi all, virgin post here, so be gentle with me please. Got the old split cable problem and out of warranty, i`m in uk and don`t know what cables to use + where to get them from? Could i also do this myself, even though i would`nt mind paying at a recommended retailer if its not to expensive. Any feedback much appreciated, or any other suggestions will be taken on board. Thanks head-fi-ers.
 
Apr 28, 2011 at 5:13 PM Post #2 of 33
its not an easy job to do, your best bet is to contact shure still and see what they can do for you they are pretty good, just tell them you have never used your warranty before and its only now that you have a problem the warranty has expired, shure is well aware of the problem and i wouldnt be suprised if they replaced them for you just to get these really old models out of circulation.
 
they may also offer you an upgrade for a fee which would be the best bet by miles however the fee is unlikely to look attractive. but well worth considering because just the replaceable cables of the se535 is worth the upgrade in my opinion. hope this helps. dont whatever you do dismiss even trying to contact them because shure are pretty ace to deal with and they do want you the customer to be impressed with their service, may be worth mentioning you are a member of head-fi.org and let them know you respect their reputation in customer service, if you are nice to them they will be nice to you.
 
all the best, let us know what happens.
 
Apr 29, 2011 at 9:53 AM Post #3 of 33
Hey thanx jinx, been down the route of shure customer service and would like to say they were helpful, unfortunately this is not the case at my end. They did offer me upgrade to 535`s at a cost of another £270 + my old 530 set, therefore this would mean having over £500 in in-ears that i have not even tested. I find this absolutely ridiculous and very insulting, get behind your product Shure and grow some balls, its only because i have used the 530`s very lightly over 3 years that this problem has reared its ugly head yet again, wish i would have abused them, then they would have probably failed inside the warranty, i also got these of ebay, stupidly i know, but in reality Shure distributed these originaly, so to me it do`s not matter if they were purchased in timbuktu or utopia, Shure made them, but will quickly tell you that you dont have a leg to stand on.  I always had the motto "you get what you pay for" but Shure sure has blown this out the water for me, very dissapointing, i am never going to buy a shure product again and they may not care as i am small fry to them. Friends of mine have been very impressed with the sound quality of the 530, so am i shall add, but ive talked at least three of them out of buying this product because of the experience ive had with Shure, unlucky shure, even though you got out of replacing my set, it has cost you more already in lost sales through your ignorance and poor effort to deal with said situation. I do still hope to find a company in UK to have the 530s recabled, as because i used them so little i think they are worth it. No problem with sound quality, big problem with the crappy cables that shure put on these, yet again its the hard working consumer who loses out yet again to a "blue chip company". Thanks for nothing Shure and i will be quite happy not doing business with you again in the future. Heres one sorry consumer. :frowning2:
 
Apr 29, 2011 at 10:00 AM Post #4 of 33
I think you're being a little too harsh here.  Just because you're the only one who's had bad customer service, it doesn't mean everybody will - especially considering you're out of their warranty.  Don't get a sense of entitlement just because they're not giving you a new pair of headphones for free.
 
Anyway, back to the problem at hand, it'd honestly probably be even cheaper to get them reshelled as customs than to get them repaired, by the looks of it. :p
 
Apr 29, 2011 at 10:04 AM Post #5 of 33


Quote:
stef92 said:
Hey thanx jinx, been down the route of shure customer service and would like to say they were helpful, unfortunately this is not the case at my end. They did offer me upgrade to 535`s at a cost of another £270 + my old 530 set, therefore this would mean having over £500 in in-ears that i have not even tested. I find this absolutely ridiculous and very insulting, get behind your product Shure and grow some balls, its only because i have used the 530`s very lightly over 3 years that this problem has reared its ugly head yet again, wish i would have abused them, then they would have probably failed inside the warranty, i also got these of ebay, stupidly i know, but in reality Shure distributed these originaly, so to me it do`s not matter if they were purchased in timbuktu or utopia, Shure made them, but will quickly tell you that you dont have a leg to stand on.  I always had the motto "you get what you pay for" but Shure sure has blown this out the water for me, very dissapointing, i am never going to buy a shure product again and they may not care as i am small fry to them. Friends of mine have been very impressed with the sound quality of the 530, so am i shall add, but ive talked at least three of them out of buying this product because of the experience ive had with Shure, unlucky shure, even though you got out of replacing my set, it has cost you more already in lost sales through your ignorance and poor effort to deal with said situation. I do still hope to find a company in UK to have the 530s recabled, as because i used them so little i think they are worth it. No problem with sound quality, big problem with the crappy cables that shure put on these, yet again its the hard working consumer who loses out yet again to a "blue chip company". Thanks for nothing Shure and i will be quite happy not doing business with you again in the future. Heres one sorry consumer. :frowning2:
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sorry it has turned out that way, there should be a rule where if a company knows the earphones will fail due to the manufacturing process they should replace them in warranty or not. i know that is what the warranty is there for but exceptions should certainly be made in circumstances like this when shure knows full well its not the users fault its theirs.
 
i would give citizens advice a ring if i was you and maybe even trading standards because this is a very very common problem, shure knows it and they did rectify the problem but i would guess you should have some rights, the situation is simple shure has sold earphones that have a massive manufacturing flaw this should be accepted by them and replaced even out of warranty. look into your rights before moving on mate rest assured if you have the right to a replacement for whatever reason trading standards will contact shure on your behalf.
 
if you feel all is lost for you and it isnt worth fighting for then the next thing you could do is a bit cheeky and in a way wrong but you could purchase some brand new se530 from say amazon, and ask for a replacement because they are damaged, upon sending your damaged ones back they will send you another set and you will have two brand new sets, just sell one of these on and you wont make a big loss if a little and you will have a brand new set likely with newer compound cables, its certainly the long route and its very cheeky and well not very honest but if i had £200 plus earphones that are only fit for the bin i would have to do something cheeky like that to save me the pain lol
 
 
Apr 29, 2011 at 10:41 AM Post #6 of 33
Thanks guys, firstly dabomb, i am not the only one to have to have a bad opinion of Shure customer service, plenty of posts on here. I did not expect to get a new set sent to me, as i thought i`d be paying for cable replacement anyway & when the £270 offer were made to me, i did offer to come to some agreement, but was`nt wearing the £270 offer, shure would not budge. Unbeknown to me i did not know the 530s could not be worked on until i had this issue, i must add that on shures website they were very crafty in hiding this fact. Ok, it is stated on there, but you have to go on to links to find this out and is definately not clear on the product page when you browsed or purchased the 530. They should have made this clear, but guess that would have put many customers off, so well done for some cute selling cheats there. This could probably be interesting if took up with trading stantards, but bet all bases are covered thier end. Jinx hits the nail on the head and i wish you worked for shure, as for your cheeky solution, i have tried little white lie`s in my quest, but to no result. Have not done quite what you suggest, but thanks pal and will bend my brain even more on the subject. Cheers for the food for thought jinx.
 
Apr 29, 2011 at 11:13 AM Post #7 of 33


Quote:
stef92 said:
Thanks guys, firstly dabomb, i am not the only one to have to have a bad opinion of Shure customer service, plenty of posts on here. I did not expect to get a new set sent to me, as i thought i`d be paying for cable replacement anyway & when the £270 offer were made to me, i did offer to come to some agreement, but was`nt wearing the £270 offer, shure would not budge. Unbeknown to me i did not know the 530s could not be worked on until i had this issue, i must add that on shures website they were very crafty in hiding this fact. Ok, it is stated on there, but you have to go on to links to find this out and is definately not clear on the product page when you browsed or purchased the 530. They should have made this clear, but guess that would have put many customers off, so well done for some cute selling cheats there. This could probably be interesting if took up with trading stantards, but bet all bases are covered thier end. Jinx hits the nail on the head and i wish you worked for shure, as for your cheeky solution, i have tried little white lie`s in my quest, but to no result. Have not done quite what you suggest, but thanks pal and will bend my brain even more on the subject. Cheers for the food for thought jinx.
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no problem we are here to discuss things and help when we can, remember my suggestion is the crafty route and well nobody would say its the right thing to do but i thought id put it out there rather than seeing somebody have to throw them away because the problem is from no fault of your own. in regards to getting the cable replaced it can be done and has been done in the past but usually requires sending to japan and putting trust in the guy doing the job because if he messes up its tough luck but from what i have seen it has been done very well in the past if not much at all. you should also look into getting them re-shelled indeed it might seem like a tough route to take but if you talk to the right people they can make it a fairly quick and easy process for you and i cant see it costing anywhere near 270 as this could buy you cheap customs anyway.
 
hope all goes well for ya do drop us a post on what you do especially if you do get them re-shelled as would be great to see how well the job went.
 
Apr 29, 2011 at 11:20 AM Post #8 of 33
ofcourse there is one other solution, you could ask somebody from head fi if they have a set in warranty and you could go the route of posting your phones for them along with a thankyou fee and they could use their warranty to get your phones replaced. i havnt seen it done as of yet but i cant see why somebody couldnt get them replaced for you and you may get a few willing offers if you offer a thankyou fee. ofcourse if you get offers off anybody willing to do that for you make sure its somebody very well respected on head fi and has a high post count you would have to ofcourse put all your trust in them. even if somebody wants £100 off you to do it that sounds better than throwing them away or paying 270 for the upgrade. just a few ideas ofcourse.
 
oh and by the way i couldnt do it for you because i sold my se530 about a month ago due to warranty expiring. replaced them with sennheiser IE8's for on the go listening.
 
Apr 29, 2011 at 11:39 AM Post #9 of 33
Thanx again jinx, your posts have been helpful, the problem i see with your bending the truth suggestion, is that the iem`s are stamped with a product number on the headphone jack, so surely this would give the game away, shure may be guilty of bad wiring, but i bet they are well on top of the game when it comes to fraudsters. Thought i may have caught the customer rep on a bad day, so i went the e-mail way and after sending them four e-mails the one i recieved back was niether here nor there, it was rather not to the point at all and i am no closer to solving my issue with shure. I aint going to let this matter rest & will let you know the outcome when & if its dealt with. Shure sure have done my head in, wish i had lots of cash, because i`d smash em up & post back to shure, telling them to place them were the sun dont shine. Cheers jinx. :-/
 
Apr 29, 2011 at 11:44 AM Post #10 of 33
Well, I think that instead of getting mad at shure, you could just think of this as a chance to delve into the world of customs.  I'd say the 530s would make a great custom.  I doubt pestering shure much more would make them any more likely to help you, but you're certainly welcome to try - be sure to post back here with any further details regarding how they're dealing with this.
 
Apr 29, 2011 at 11:46 AM Post #11 of 33
Try something new. There are better phones out there. You cannot blame Shure for not wanting to cover all the defective product they have released over the years.
Or maybe you can. I won't buy Shure because all they have to offer is a warmed over four year old design.
 
Apr 29, 2011 at 11:50 AM Post #12 of 33
Liking your thoughts again jinx, however i think i would come unstuck on the iem`s having this number stamp on the jack? Think they would know when the turnaround came on the cables. Keep em coming though my friend, all suggestions are greatly appreciated this end. :)
 
Apr 29, 2011 at 12:06 PM Post #13 of 33
Cheers dabomb+scrane, your probably right on both accounts, still well p@@sed off though. Wish i`d have known that the 530`s could`nt be worked on before i took the plunge. Would anyone buy a car for example if they knew it would have to be scrapped if it broke down after two years? I doubt it? Shures sly way of "buffering" around this fact and not making it clear to the consumer winds me up more than anything about this whole mess. Will defo keep you all posted on future developments, thanks all for your time and support.
 
Apr 29, 2011 at 12:15 PM Post #14 of 33


Quote:
stef92 said:
Liking your thoughts again jinx, however i think i would come unstuck on the iem`s having this number stamp on the jack? Think they would know when the turnaround came on the cables. Keep em coming though my friend, all suggestions are greatly appreciated this end. :)
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whats the number mate?? is it the four digit number?? if it is thats the date code for when the earphones were made, i dont remember another number being there but could be wrong. they cant catch you out with the date code as this is simply a reference to them as to when the earphones were made i cant remember how to decipher it but im guessing your last number of the 4 digit code is a 6 or 7, this means they were made in the year 2006 or 07. the cables were not updated till 2008.
 
 
Apr 29, 2011 at 12:18 PM Post #15 of 33
Oh p.s  Unsure has to the truth of this, but spoke to a guy, not on head-fi i add and he says shureUSA have been exchanging 530 sets even out of warranty? Like i say, i`m unsure, but "hats off to shure usa" if this is the truth. Hope this can help you guys over there if any of you are unfortunate enough to be encountering same problem as i.
 
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