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Sennheiser HD 600 Impressions Thread - Page 364

post #5446 of 9696
Quote:
Originally Posted by Tristan944 View Post
 

Tyll from Innerfidelity said that Sennheiser will be phasing out the HD600 and maybe the HD650. Anyone have more information on this?

 

Where/when did Tyll say that?

post #5447 of 9696

Don't remember where I said it, but I did subsequently get info that the HD600 was not going to be discontinued...at least for a while.

post #5448 of 9696
Quote:
Originally Posted by Tyll Hertsens View Post
 

Don't remember where I said it, but I did subsequently get info that the HD600 was not going to be discontinued...at least for a while.

 

Thanks Tyll! That's good to hear.

post #5449 of 9696
I'm really not business-minded, could someone enlighten me as to why Sennheiser might consider discontinuinge the HD 600 at this point. To sell more HDHD 650s and 700s ? Judging by discussions here, dropping the 600 won't immediately translate to stronger sales of their other models.
Edited by Mrtn77 - 12/16/13 at 2:40pm
post #5450 of 9696
Quote:
Originally Posted by Mrtn77 View Post

I'm really not business-minded, could someone enlighten me as to why Sennheiser might want to discontinue the HD 600 at this point. To sell more HDHD 650s and 700s ? Judging by discussions here, loss of sales of the 600 won't immediately translate to stronger sales of their other models.

 

They don't want to. Basically they considered discontinuing them at one point but sales are still strong so they didn't do it. It makes sense that they would have at least considered discontinuing or replacing them at some point because they've been around for so long. I wouldn't worry about it. I doubt they would ever discontinue the HD600 or HD650 unless they were directly displaced by new models at the same price point and that serve the same purposes.


Edited by devhen - 12/16/13 at 2:35pm
post #5451 of 9696
I got that. My question was : why would they even consider discontinuing the phones in the first place. Surely production must be smooth enough at this point that even slow sales would guarantee a profit.
post #5452 of 9696

There's a lot of reasons. For one thing, I'm sure Sennheiser could redesign the HD600 and HD650 into new models that were technically superior. Whether or not people would actually like them more is another thing entirely, which is probably one of the reasons the HD600 and HD650 still remain. But these headphones have been around a *long* time and technology and the competition has changed a lot. It makes sense that they would consider it but it also makes sense that they would continue selling them because of their popularity. There's a ton of different things a company considers when it comes to stuff like this. Just because the headphones are selling and generating some kind of profit for the company doesn't automatically mean it would be stupid to discontinue or replace them. Like I said, I don't think they will get rid of these until they have something to replace them with because I agree that getting rid of them wouldn't successfully move would-be customers to the higher priced models. More likely customers would choose similarly priced cans from the likes of Beyerdynamic, AKG, etc.

 

On that note, I wouldn't mind an updated HD600 with slightly better low-end extension and angled ear pads. ;p

post #5453 of 9696

Given how Sennheiser has announced new balanced cables for their HD800, HD700 and HD650/600, I doubt the HD600 will be discontinued soon.

post #5454 of 9696
Quote:
Originally Posted by Mrtn77 View Post

I'm really not business-minded, could someone enlighten me as to why Sennheiser might consider discontinuinge the HD 600 at this point. To sell more HDHD 650s and 700s ? Judging by discussions here, dropping the 600 won't immediately translate to stronger sales of their other models.

I'm in complete agreement here.  They have so many different headphones that they make, many others should be discontinued long before the 600.  598 comes to mind.

post #5455 of 9696

Came here to vent....

 

I love my HD600's, and that's why I'm really upset with Sennheiser right now. I bought my HD600's, new, from Crutchfield.com.

 

After 10 months of heavy use, the left driver started "flapping" during low bass hits and my HD600's were still under warranty, so I figured I should get them fixed sooner than later. I looked at the left driver and saw that there was physical damage. I went to https://secure.sennheiserusa.net/ and filed an appropriate RMA request and got my shipping label. I sent them off for repair and was told it would take 2 weeks to repair, no problem.. When I received notification that my HD600's were being shipped back after 10 days I was thrilled! Supposedly, along with replacing the bad driver they also replaced the headband foam, ear pads, and included another free headphone cable.

 

All this made me say SWEET! Sennheiser is an amazing company and is hooking me up! I then proceeded to tell my friends how awesome Sennheiser was and what an excellent company they are with amazing customer service. And then the box arrived on my front porch.

 

I opened the box and saw the new padding, new ear pads, new cable and I was ready to hear the difference.

 

Headphones on. Music up.

 

:: Flap flap flap :: during low bass hits, only on the left driver...

 

Pissed off, I take them off and tear them apart.

 

IT'S THE SAME DAMAGED DRIVER!! They did nothing that I asked, and everything that I didn't! Sound quality obviously comes first and they sound just as bad as the day I sent them in. I will be calling them tomorrow, angry, and demanding they just send me the damn driver since they apparently can't do it themselves.

 

I do appreciate the "extras" they included... but it's like me taking my car in for engine trouble and all they do was clean the upholstery and tell me everything is all good to go.

 

Before I sent them in I asked the (very nice) woman on the phone if they could just send me the new driver and she said that it would void the warranty. Well what GOOD is a warranty if they're not going to fix the broken parts anyway?

 

Sorry for this horrid rant, but it's only because I LOVE LOVE LOVE my HD600's so much that I'm shocked they sent them back to me in this condition. I really can't believe it. See for yourself.

 

And no, I've never done any modding to the headphones.

 

 

 

post #5456 of 9696

Sorry to hear about what happened. Did you call them back and ask about what happened and why they didn't fix what was actually wrong? And what's next?

post #5457 of 9696

@ Skolar311

 

I feel for you, and understand the desire to vent.  But consider for a moment .... you're dealing with people.  From the photo it looks like they may have inadvertently replaced the wrong driver.  In the meantime they have supplied all those extras - and they are a good bonus.  Why not try calling them back, explain what has happened (send an emailed picture), and see if this time they can simply send you the replacement driver for you to fit yourself.

 

Alternatively - contact Rosmadi (PM him here - http://www.head-fi.org/u/146072/rosmadi-mahmood) and see if he can expedite things.

 

My dealings with Sennheiser have always been excellent - and I'm sure this is simply an error that can be easily fixed.

 

Good luck. 

post #5458 of 9696
Quote:
Originally Posted by Skolar311 View Post
 

Came here to vent....

 

I love my HD600's, and that's why I'm really upset with Sennheiser right now. I bought my HD600's, new, from Crutchfield.com.

 

After 10 months of heavy use, the left driver started "flapping" during low bass hits and my HD600's were still under warranty, so I figured I should get them fixed sooner than later. I looked at the left driver and saw that there was physical damage. I went to https://secure.sennheiserusa.net/ and filed an appropriate RMA request and got my shipping label. I sent them off for repair and was told it would take 2 weeks to repair, no problem.. When I received notification that my HD600's were being shipped back after 10 days I was thrilled! Supposedly, along with replacing the bad driver they also replaced the headband foam, ear pads, and included another free headphone cable.

 

All this made me say SWEET! Sennheiser is an amazing company and is hooking me up! I then proceeded to tell my friends how awesome Sennheiser was and what an excellent company they are with amazing customer service. And then the box arrived on my front porch.

 

I opened the box and saw the new padding, new ear pads, new cable and I was ready to hear the difference.

 

Headphones on. Music up.

 

:: Flap flap flap :: during low bass hits, only on the left driver...

 

Pissed off, I take them off and tear them apart.

 

IT'S THE SAME DAMAGED DRIVER!! They did nothing that I asked, and everything that I didn't! Sound quality obviously comes first and they sound just as bad as the day I sent them in. I will be calling them tomorrow, angry, and demanding they just send me the damn driver since they apparently can't do it themselves.

 

I do appreciate the "extras" they included... but it's like me taking my car in for engine trouble and all they do was clean the upholstery and tell me everything is all good to go.

 

Before I sent them in I asked the (very nice) woman on the phone if they could just send me the new driver and she said that it would void the warranty. Well what GOOD is a warranty if they're not going to fix the broken parts anyway?

 

Sorry for this horrid rant, but it's only because I LOVE LOVE LOVE my HD600's so much that I'm shocked they sent them back to me in this condition. I really can't believe it. See for yourself.

 

And no, I've never done any modding to the headphones.

 

 

 

 

This "crimpling" of the driver could be easily fixed. I encountered similar issues when I was modding my Koss KSC75s and my hands accidentally touched the drivers.

 

Basically just use some weakly adhesive tape (e.g. scotch tape works well) and carefully "dab" the area with a crimple, then lift the tape off, that should pop the crimple out. If it doesn't just do it more times until it does.

post #5459 of 9696
Quote:
Originally Posted by Brooko View Post
 

@ Skolar311

 

I feel for you, and understand the desire to vent.  But consider for a moment .... you're dealing with people.  From the photo it looks like they may have inadvertently replaced the wrong driver.  In the meantime they have supplied all those extras - and they are a good bonus.  Why not try calling them back, explain what has happened (send an emailed picture), and see if this time they can simply send you the replacement driver for you to fit yourself.

 

Alternatively - contact Rosmadi (PM him here - http://www.head-fi.org/u/146072/rosmadi-mahmood) and see if he can expedite things.

 

My dealings with Sennheiser have always been excellent - and I'm sure this is simply an error that can be easily fixed.

 

Good luck. 

 

Thanks Brooko, I already tried calling back today and I got nothing but answering machines. I'm over the initial shock and I'm going to call back in the morning and I'm sure they'll right the wrong. It really was the easiest return I've ever had to do, I was just very disappointed to hear the same results as it returned. They were very friendly over the phone and I know they're a great company. 

 

I'm just having a "why me..?" moment. Sennheiser still makes awesome products and I'll stand by that forever.

post #5460 of 9696
Quote:
Originally Posted by jerg View Post
 

This "crimpling" of the driver could be easily fixed. I encountered similar issues when I was modding my Koss KSC75s and my hands accidentally touched the drivers.

 

Basically just use some weakly adhesive tape (e.g. scotch tape works well) and carefully "dab" the area with a crimple, then lift the tape off, that should pop the crimple out. If it doesn't just do it more times until it does.


Thanks for the suggestion Jerg, but the point is it should have been fixed correctly the first time. It's like they focused more on the padding than the driver. I'm not going to attempt your suggestion unless things fall through with Sennheiser, but thanks for the backup suggestion just in case it comes to it.

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