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Ultrasone's commitment to customer service
Oct 18, 2010 at 11:37 PM Post #91 of 299


Quote:
andrewg said:
seems you were calling every single day and bugged them so bad that they damaged the cans on purpose.
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If someone in this situation chooses to call every day until the situation is resolved, it is their right.  That being said, the comment spoken about "every damn day" I believe was not a reference to my situation alone because I certainly have not called anywhere close to every day.
 
Oct 18, 2010 at 11:37 PM Post #92 of 299
Yeah, I honestly don't care for them anymore. When a company (no matter how big) disregards the customer to the extent they did to the OP, they honestly deserve to get bankrupt.
 
I really hope the word spreads across the internet like wildfire. Ultrasone needs to be taught a serious lesson. Even if that means getting wiped of the face of the headphone industry!
 
(BTW, next # up is +25 whoever that may be. We had two +22 posts.)
 
Oct 18, 2010 at 11:46 PM Post #93 of 299
As much as I feel for David's situation I just cannot bring myself to hate ultrasone given how great my pro900's sound for the price I paid. 
 
Oct 18, 2010 at 11:46 PM Post #94 of 299
David I'm sorry to hear that you Ultrasone has provided bad customer service, I hope everything pans out and runs in your favor.  I actually considered getting pair of Ultrasone headphones a couple months ago, but ended up with something else.  I always look for companies that stand behind its products and provide good customer service, that's all they have to do to make me a loyal customer.  Ultrasone just lost another potential customer
 
+25 
 
Oct 18, 2010 at 11:50 PM Post #95 of 299
 
 
I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).
 
As far as I am concerned it is a private matter between two parties.
 
-1
 
Oct 18, 2010 at 11:53 PM Post #97 of 299
+27
I was waiting on impressions to decide whether or not to go for the Edition 10, but now...  Ultrasone needs to do three things:
 
1. Fix the OP's issue.  Just ridiculous. 
2. Issue a public apology.  And not a backhanded apology explaining their side of the story, but a real apology.
3. They need to actively ramp up good customer service in the future.  Although the most disturbing, this is far from the first horror story I've heard about their customer service.
 
Oct 18, 2010 at 11:54 PM Post #98 of 299


Quote:
ford2 said:
 
 
I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).
 
As far as I am concerned it is a private matter between two parties.
 
-1
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It's not a private matter at all. All of us here are looking at new headphones everyday and we deserve to be informed as to what goes on when problems happen so we can make a well informed decision. I for one am glad it's getting into the public eyes, as I am sure 99% of the people here are, with you being a rare exception.
 
Oct 18, 2010 at 11:55 PM Post #99 of 299


Quote:
ford2 said:
 
 
I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).
 
As far as I am concerned it is a private matter between two parties.
 
-1
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here at head fi, we stick together no matter what, since i started the +ing, I remove your - point
 
Oct 18, 2010 at 11:56 PM Post #100 of 299
Yeah, that's a pretty terrible experience with the customer service. My condolences. I was considering getting the HFI-780 for a while, before reading this thread. Now, I doubt I'll be buying any ultrasone products for the foreseeable future.
 
+28
 
Oct 18, 2010 at 11:57 PM Post #101 of 299
I certainly won't be buying a new pair, since the main advantage is the warranty.
 
But used is another story 
wink_face.gif

 

+ 29

 
Oct 18, 2010 at 11:58 PM Post #102 of 299

 
Quote:
ford2 said:
 
 
I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).
 
As far as I am concerned it is a private matter between two parties.
 
-1
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I see what you are saying, but after several months and no resolution it WAS a private matter. If this small thread can help him and others be treated like the customers they are then we are providing a service to the community. Hopefully Ultrasone will get it right.
 
Oct 18, 2010 at 11:59 PM Post #103 of 299
Yes, but then you've got idiots wishing the company would go out of business because 1 customer happened to get shafted. 
 
Quote:
matthewh133 said:
It's not a private matter at all. All of us here are looking at new headphones everyday and we deserve to be informed as to what goes on when problems happen so we can make a well informed decision. I for one am glad it's getting into the public eyes, as I am sure 99% of the people here are, with you being a rare exception.
Click to expand...



 
Oct 18, 2010 at 11:59 PM Post #105 of 299


Quote:
ford2 said:
 
 
I feel for the OP but fail to see why the lynch mob is coming forth in all its glory.(the majority of which would never buy one anyway).
 
As far as I am concerned it is a private matter between two parties.
 
-1
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I would agree with you up to a point.  But this has been going on for ages, and has not resolved itself over a very long period of time privately.  If someone got messed over like this on amazon, they would write about it so others (and I would say that head-fi is the largest market of people likely to but Ultrasone) could avoid similar hassles (and to indirectly pressure the company into fixing your problem.  Unfortunately, thats the only way things can actually get done these days.
 
 
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