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[REVIEW] The ACS T1 - a tear jerker (but in a good way)
May 18, 2010 at 2:06 AM Post #136 of 235
I'd be you, I'd call them. That's the most direct way to get info, as well as the easiest way to make sure you're heard. And this applies to any company in the world.
Regarding the ash plum situation, the passenger situation is back to normal, but the fret has been piling up in airports. Basically it's only going back to normal now, and the last 3 weeks the slots for shipping were given to the highest bidder. In other words the prices for air shipping have been going through the roof, and some companies that really wanted their package to go through paid the premium to be first. 
 
Quote:
jeremy1234 said:
I had sent them email again. I thought the Air flight is ok already. Even if they did not received my part, at least should sent me an email & not keeping me in the dark. I find this unacceptable.
 
I never called UK before & really hope that they will response soon or never.
 

 
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Jun 14, 2010 at 11:06 AM Post #137 of 235
Remember I told you about no reply from ACS after I send my T1 for servicing. I then send an email to their CEO, Andy & immediately reply came as below :

"Hi,

I am very sorry I have not got back to you sooner, and please accept my apologies for the delay in replying, we had a few problems with Fedex releasing the package and getting it to us from customs.

I am waiting for quote from the lab for a repair charge for your monitors and then we can make the necessary changes as you have asked for.

I will email over a quotation shortly.

Once again please accept my apologies in the delay."

I did not reply them back as I am already pissed off after sending more than 10 emails. Just see when they will give me a quotation ???
Item was shipped to them on the 26th April.
 
Anyway, I had already ordered a UM mage to replace it. Really given up on their service.
frown.gif

 
Quote:
frenchbat said:
I'd be you, I'd call them. That's the most direct way to get info, as well as the easiest way to make sure you're heard. And this applies to any company in the world.
Regarding the ash plum situation, the passenger situation is back to normal, but the fret has been piling up in airports. Basically it's only going back to normal now, and the last 3 weeks the slots for shipping were given to the highest bidder. In other words the prices for air shipping have been going through the roof, and some companies that really wanted their package to go through paid the premium to be first. 
 

 
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Jun 15, 2010 at 12:45 AM Post #138 of 235
Hello Jeremy,
 
Thanks for keeping us posted on your situation, but I'm afraid you are relying too much on emails. Have you even tried to call them on the phone ? I'm not saying it would clear your situation right away but again, there's no better way to make people do what you're waiting from them. I stand by my advice and having personally dealt with them on the phone, I can tell you they are very reactive.
 
I wish you good luck with UM, where unfortunately delays are rather long too. Hope you'll find a solution with ACS though.
 
Quote:
jeremy1234 said:
Remember I told you about no reply from ACS after I send my T1 for servicing. I then send an email to their CEO, Andy & immediately reply came as below :

"Hi,

I am very sorry I have not got back to you sooner, and please accept my apologies for the delay in replying, we had a few problems with Fedex releasing the package and getting it to us from customs.

I am waiting for quote from the lab for a repair charge for your monitors and then we can make the necessary changes as you have asked for.

I will email over a quotation shortly.

Once again please accept my apologies in the delay."

I did not reply them back as I am already pissed off after sending more than 10 emails. Just see when they will give me a quotation ???
Item was shipped to them on the 26th April.
 
Anyway, I had already ordered a UM mage to replace it. Really given up on their service.
frown.gif

 

 
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Jun 15, 2010 at 11:02 AM Post #139 of 235
Yeah, but it's too ex & I had never called UK before.
 
But as advised from Stereo Sound in Singapore, they asked me to email Andy instead & surprisingly, they replied back pretty fast. We will see how fast will
I received an email from them regarding about the quotation.
 
I really had no more faith on them anymore. Might even considered selling off after it came back to me.
 
Maybe, they feel that I am just a small fly.
mad.gif

 
Quote:
frenchbat said:
Hello Jeremy,
 
Thanks for keeping us posted on your situation, but I'm afraid you are relying too much on emails. Have you even tried to call them on the phone ? I'm not saying it would clear your situation right away but again, there's no better way to make people do what you're waiting from them. I stand by my advice and having personally dealt with them on the phone, I can tell you they are very reactive.
 
I wish you good luck with UM, where unfortunately delays are rather long too. Hope you'll find a solution with ACS though.
 

 
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Jun 15, 2010 at 11:50 PM Post #140 of 235
Hi Jeremy, I'm glad to see you've got an answer. I guess everything's gonna be fine from now on. Just being curious here, but who were you writing to beforehand if it was not Andy ?
 
And frankly I doubt they consider you as a fly, but nevermind. Glad to see things are getting better.
 
Quote:
jeremy1234 said:
Yeah, but it's too ex & I had never called UK before.
 
But as advised from Stereo Sound in Singapore, they asked me to email Andy instead & surprisingly, they replied back pretty fast. We will see how fast will
I received an email from them regarding about the quotation.
 
I really had no more faith on them anymore. Might even considered selling off after it came back to me.
 
Maybe, they feel that I am just a small fly.
mad.gif

 

 
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Jun 16, 2010 at 1:55 AM Post #141 of 235
I followed their website & initially write an email to info@hearingprotection.co.uk. It's was pretty fast in response from one of the staff, stacey@acscustom.com there. I got quite a lot of fast response email from him after asking a couple of questions. He also replied me as below :
 
[size=10pt]"As soon as we receive them we should be able to get a quote the same day, and them it will take approximately 10 working days to finish the product.[/size]"
 
But after I shipped them my T1, I had not heard from him even numerous emails were send to him & info@hearingprotection.co.uk again. The last email stated that :
 
[size=10pt]"[/size][size=10pt]Unfortunately we are having a few problems with the import of your package [/size][size=10pt]that we will have to sort out before I can proceed with the quotation of the repair. [/size]
[size=10pt]As soon as we have an update I will let you know."[/size]
 
[size=10pt]That's was the last 13th May reply that I had received from him.. [/size]
 
I then email Andy as advise from Stereo Electronic here & a quick response was then received.
 
But I doubt I will received a quotation from him at anytime soon. $$$ is not a problem but I don't really know WHEN will I received back my T1 after payment.
 
I don't know anybody got such bad experience before from ACS ?
 
Quote:
frenchbat said:
Hi Jeremy, I'm glad to see you've got an answer. I guess everything's gonna be fine from now on. Just being curious here, but who were you writing to beforehand if it was not Andy ?
 
And frankly I doubt they consider you as a fly, but nevermind. Glad to see things are getting better.
 

 
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Jun 16, 2010 at 5:30 AM Post #142 of 235
Hi Jeremy,
I guess you've been hit by a SNAFU, Stacey is rather quick to answer email from what I know. I heard that their email system was down in mid-May but I don't know if it's linked to your problems. Now that you're back in the loop, I'm sure Andy will get back to you with what is needed.
 
P.S: I understand you're angry at ACS, but there's no one affiliated to the company here. So if you could please stop using red coloured fonts, my eyes would be grateful for your efforts. I suggest underlining the parts you want to emphasize. Thanks in advance.
 
Jul 16, 2010 at 6:22 AM Post #144 of 235
By the way, is anybody using the detachable cable from ACS ?
Or are they still using the cable permanently connected to the module ?
 
Thanks.
 
 
Jul 17, 2010 at 12:08 AM Post #145 of 235
Hi Jeremy,
 
ATM the detacheable system si not yet in production, but I heard it should be soon. They had to make some modification on the cables, plus they made some improvements on the monitors themselves.
 
Quote:
jeremy1234 said:
By the way, is anybody using the detachable cable from ACS ?
Or are they still using the cable permanently connected to the module ?
 
Thanks.
 
Click to expand...


 
 
Aug 4, 2010 at 12:06 AM Post #146 of 235


 
Quote:
frenchbat said:
Hi Jeremy,
 
ATM the detacheable system si not yet in production, but I heard it should be soon. They had to make some modification on the cables, plus they made some improvements on the monitors themselves.
 

 
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Just following on from this, I emailed ACS a few days back and they confirmed with me that they expect it will "definately" be done by end of this year...
 
Aug 7, 2010 at 8:15 PM Post #147 of 235
At last, my ACS T1 is back ( 27th July ) & it's FOC as the email below from Andy
smile.gif

 
"I've been watching the emails and want to apologise for the long delay that you've experienced in being without your earphones. I know that most of it has been down to the shipping, but I think that we could have accommodated you in a better way.
 
We are making some significant changes to the T series, one of which is the detachable cable option, but I think it's going to be around 3 months before we are ready to release the new models.
 
Your T1's are ready to ship and they will be despatched to you, but I would like to offer you an upgrade to the new product when it's launched if you're interested. I can't give you any detail right now, but the new models will feature some innovative options not seen in custom earphones before.
 
I would offer you a substantial discount that would take into account the costs you have had to pay and our desire to keep you as an ACS customer. Let me know if you're interested at any time and thanks for your patience.
 
Best wishes,
Andy"
 
One thing I notice about the Bass. It's much punchy as before & the emotion if you are to compared to the UM Mage is much much better.
 
Sep 25, 2010 at 6:16 AM Post #148 of 235
Just a quick ACS-related bump. I got some impressions done on Thursday to get my JH13s done by Unique Melody.
 
When I arrived, the guy noticed my T1s and promptly left the room (while I've got the goo in my ears this is) and returned with his ipod classic and what looked like a set of T3s. He gave me the thumbs up. I chuckled quietly while trying not to move.
 
When I got the moulds removed, we had a good old chat. It was fun to see how the product had changed over the years, because his were several years old and had the tubing over the ear. He said he'd toyed with getting the higher models but that he felt this was enough for him til they ever broke. Just shows you how well made they are - they were absolutely pristine condition. I didn't covat his cables though. The new ACS cables are, it seems, about as good as it gets stock cable wyse.
 
Dec 24, 2010 at 11:29 AM Post #149 of 235
Just bought Anadin's T1s from him and I plan to get them remoulded, and I've also sent my own in for a check because I lost sound very briefly in the left earpiece.

I feel like I've had a limb amputated! Haste them back! I miss them real bad.
 
Dec 24, 2010 at 5:24 PM Post #150 of 235
The customer service is 2nd to none by the way. I called them today and the guy had all my info at his fingertips, and was forthcoming on all my questions beyond the call of duty!
 
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