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Where is Singlepower? Where is Mikhail?

post #1 of 1910
Thread Starter 
Hey Headfiers,

Does anyone know where Mikhail is? has anyone tried to contact him recently? He is totally MIA, mailbox full, and basically washed off the face of the earth. This is concerning because he is harboring a VERY expensive amp.

This is very upsetting - since, as we all know, Singlepower is not known for their responsiveness. However this recent run is non-existence!

Neil
post #2 of 1910
Have you tried calling him on the phone?
post #3 of 1910
Quote:
Originally Posted by neilvg View Post
Hey Headfiers,

Does anyone know where Mikhail is? has anyone tried to contact him recently? He is totally MIA, mailbox full, and basically washed off the face of the earth. This is concerning because he is harboring a VERY expensive amp.

This is very upsetting - since, as we all know, Singlepower is not known for their responsiveness. However this recent run is non-existence!

Neil
I talked to him about an amp last Friday. He bought a place in the country with a large outbuilding and he has been working from there much of the time. Also, he is building ALL the amps again and I think he is concentrating on getting his backlog caught up. So, I dont think he is answering the phone as much. But, he is definitely still around.
post #4 of 1910
I spoke to him yesterday.

He is still working on my amp and other 'Hi End' amp orders,more or less solidly for the last three weeks.He said he's been doing more tweaking of the power supply grounding,hopefully this is the last of the tweaks!
post #5 of 1910
Thread Starter 
1) Yes I have called him
2) He's avoiding my calls
3) His mailbox is full
4) I've been trying to reach him for 2 weeks calling him every day
5) He promised delivery of my amp (in for repair) over a month ago.

Irresponsibility.

Neil
post #6 of 1910
i think mikhail's doing all the work himself and is probably just screening
his calls/emails at this point to maximize his time on getting the
orders finished and other private affairs... from my experiences,
he's late on his ship dates consistently, but he always makes up
for it with quality product and then some...
post #7 of 1910
A friend of mine is now over a year waiting for an admittedly very special and very expensive amp, his frustration is at times very high as he has repeatedly at least the last 6 months been told that it is now almost ready to ship
post #8 of 1910
Is there a point at which a small manufacturer is in legal jeopardy when it comes to not shipping in a "reasonable" amount of time, or at least in not providing communication about any difficulties?

I'm not asking about this specific instance or Singlepower, I'm asking a general question.

My point is, I'd be terrified, myself, personally, about being an entrepreneur in today's legal atmosphere.
post #9 of 1910
Quote:
Originally Posted by neilvg View Post
1) Yes I have called him
2) He's avoiding my calls
3) His mailbox is full
4) I've been trying to reach him for 2 weeks calling him every day
5) He promised delivery of my amp (in for repair) over a month ago.

Irresponsibility.

Neil
We're very disappointed for you, but it's not like this surprises anybody.

Your ES-2 in captivity is not exactly a $200 cheapie, so if you're having problem getting service from SP, then well..
post #10 of 1910
Quote:
Originally Posted by neilvg View Post
1) Yes I have called him
2) He's avoiding my calls
3) His mailbox is full
4) I've been trying to reach him for 2 weeks calling him every day
5) He promised delivery of my amp (in for repair) over a month ago.

Irresponsibility.

Neil
I agree completely. That is no way to run a business and appears to be extremely poor customer service. I feel your pain...
post #11 of 1910
Quote:
Originally Posted by neilvg View Post
1) Yes I have called him
2) He's avoiding my calls
3) His mailbox is full
4) I've been trying to reach him for 2 weeks calling him every day
5) He promised delivery of my amp (in for repair) over a month ago.

Irresponsibility.

Neil
AVOID THE MADNESS!!! Get the TTVJ 307A instead!
post #12 of 1910
Thread Starter 
Quote:
Originally Posted by 4N6 View Post
AVOID THE MADNESS!!! Get the TTVJ 307A instead!
Update: I spoke with Mikhail today (he called me). One can't help but feel sorry for the guy. It's not like he's vacationing. He consistently brings up his business issues, and how he needs to come to a resolution concerning the organizational elements of his company. Unfortunately, and he admits this too - he's been saying this for over two years. In another field, where the customers of a niche product are less forgiving, this business would not have lasted as it has here. However, we audiophiles are an especially loyal and die hard bunch - for better or for worse.

4N6 - While I am sure the 307A is good, you don't know what this amp I am waiting for is all about. It is an electrostatic based tube-amp which I feel, and in my experience, is peerless. There might be a few out there that are close, but the HE90 headphone paired with this monster and my NWO source is to me, the best that it gets.

Neil
post #13 of 1910
who's better, Xin or Mikhail?
post #14 of 1910
Thread Starter 
Quote:
Originally Posted by d-cee View Post
who's better, Xin or Mikhail?
Not sure what you mean.

Neil
post #15 of 1910
Thread Starter 
Ops - you have my permission to destroy this thread. It does not promote anything good.

Neil
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