Moon Audio Silver Dragon IEM.
Got this cable about a year and a half ago. About couple months ago, it was starting to cut out on both my westone W60 and W80, send it in to Drew, asking to replace MMCX connector (I was willing to pay for it since it was out of warranty) almost TWO weeks later, recieved the cable back. They dint fix a dang thing, the sound was still cutting out! when I try to removed it, this bit camed off, and he blame it on my W80 female socket tolerance as being "off", charge me 40$ to fix this or 25% off on a new cable. All my other cables there is NO cutout, none whatsoever, so its not my IEM or the MMCX connector itself.
I'm pretty pissed, to think I was going to purchased a copper cable from them. Point is, I will never do bussiness with them, I'm talking to Ted Allen and plus sound right now to get this cable fix with a better parts or soldering. If you bought stuff from them or going to buy stuff from them, beware of quality issues.
Communication from Ted and PLUSOUND is a hella lot quicker than Drew. I bet my cable wont take 2 weeks to return either.
After reading several reviews on Headfi, it seems people are getting the same experience. Please dont buy from this company, dont support a company that blame your CANs for its failure.
UPDATE: send my cable to plussound, got it back today, connection is really tight and fitting, PLUSSOUND did an amazing job, not sure what kind of material they used but its really fit well with my Westone W80. There is no more cut out (what a suprise...) Moon audio has reached out to me, indeed did refund me. Whether this is a PR stunt or really trying to solve the issue with customer relations (or quality) is up for you to decide. I am really being lenient to give them a 3 star rating.
Got this cable about a year and a half ago. About couple months ago, it was starting to cut out on both my westone W60 and W80, send it in to Drew, asking to replace MMCX connector (I was willing to pay for it since it was out of warranty) almost TWO weeks later, recieved the cable back. They dint fix a dang thing, the sound was still cutting out! when I try to removed it, this bit camed off, and he blame it on my W80 female socket tolerance as being "off", charge me 40$ to fix this or 25% off on a new cable. All my other cables there is NO cutout, none whatsoever, so its not my IEM or the MMCX connector itself.
I'm pretty pissed, to think I was going to purchased a copper cable from them. Point is, I will never do bussiness with them, I'm talking to Ted Allen and plus sound right now to get this cable fix with a better parts or soldering. If you bought stuff from them or going to buy stuff from them, beware of quality issues.
Communication from Ted and PLUSOUND is a hella lot quicker than Drew. I bet my cable wont take 2 weeks to return either.
After reading several reviews on Headfi, it seems people are getting the same experience. Please dont buy from this company, dont support a company that blame your CANs for its failure.
UPDATE: send my cable to plussound, got it back today, connection is really tight and fitting, PLUSSOUND did an amazing job, not sure what kind of material they used but its really fit well with my Westone W80. There is no more cut out (what a suprise...) Moon audio has reached out to me, indeed did refund me. Whether this is a PR stunt or really trying to solve the issue with customer relations (or quality) is up for you to decide. I am really being lenient to give them a 3 star rating.
