23t23dS, Omphalopsychite, thanks for your comments on this. Criticism like this is appreciated because we want to work on making the system better. I apologise for the problems you've encountered whilst you were waiting for your CIEMs. I'd like to direct you here, hopefully it will explain certain things:
http://customs.frogbeats.com/an-announcement

Thanks for coming out with this David, it really does go a long way in explaining things!

Thanks David for the announcement and your response here. As 23t23dS said it goes a long way in explaining things.