that is understandable, in this case please reach out to support@64audio.com to setup your warranty fit adjustment

We'd recommend using them for at least a couple of weeks to see if it just needs some time getting used to. You have 30 days to let us know if there's a fit issue so take a bit of time first, then let us know if it's still uncomfortable after a little use.

this is something to consider when sending your IEMs in for service. If you're sending them in for a warranty repair or if you pay the service fee (depending on the model/tier you're in) your IEM is fully serviced. This starts with a cleaning, testing, then followed by repairs of any additional...

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other than some of the shipping advice mentioned by other folks in the forum, just make sure your order number is clearly written somewhere either on the box, label or paperwork

***UDPATE*** We've hit our limit for free merch discount codes for this survey. Please feel free to submit your answers if you still want to give us your feedback, but any submissions after 2:10PM PDT April 24th won't be receiving a discount code for your participation. Thanks so much to...

That is a good idea. We'll have to save it for next time otherwise it'll mess with the reporting but thanks for the input.

if you scroll horizontally within the section it should show the remaining options.

in that case you would choose the N/A option

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Duo has LID we just put more of a spotlight on its all-pass filter and unique apex implementation.

Hi, thanks for your question. No it is not possible to convert U12t to A12t.

correct. U18t/A18t and Fourté are the only models which aren't made with LID. These will reflect impedance changes much more noticeably than any of our other models.

It is pretty hard to beat our current stock cable. The two more expensive options were available as upgrades while all of our UIEMs came with our older cable. We launched this new one with U6t and then added it to all of the other UIEMs (except U18s) later on. The two more expensive cables were...

great question. The way you phrased it in your first paragraph is probably a good way of answering. We (and maybe other manufactures as well) are much more casual about cables than some of the end-users in this hobby. We of course make sure that the cable we're using in development and in the...