that is understandable, in this case please reach out to support@64audio.com to setup your warranty fit adjustment

We'd recommend using them for at least a couple of weeks to see if it just needs some time getting used to. You have 30 days to let us know if there's a fit issue so take a bit of time first, then let us know if it's still uncomfortable after a little use.

this is something to consider when sending your IEMs in for service. If you're sending them in for a warranty repair or if you pay the service fee (depending on the model/tier you're in) your IEM is fully serviced. This starts with a cleaning, testing, then followed by repairs of any additional...

Hi Everyone, we've updated our B-Stock availability. You can get an extra 5% off the standard 20% B-stock discount using code 'APRIL25' at checkout, limited time only (ends April 30th)! https://www.64audio.com/pages/b-stock

other than some of the shipping advice mentioned by other folks in the forum, just make sure your order number is clearly written somewhere either on the box, label or paperwork

***UDPATE*** We've hit our limit for free merch discount codes for this survey. Please feel free to submit your answers if you still want to give us your feedback, but any submissions after 2:10PM PDT April 24th won't be receiving a discount code for your participation. Thanks so much to...

That is a good idea. We'll have to save it for next time otherwise it'll mess with the reporting but thanks for the input.

if you scroll horizontally within the section it should show the remaining options.

in that case you would choose the N/A option

Hi everyone, we're running a survey to help us better understand the audiophile/high-end audio enthusiast. We love to learn from our customers and continue to grow as a company along with you. Let us know what you think and you'll get a piece of merch on us :)...

Duo has LID we just put more of a spotlight on its all-pass filter and unique apex implementation.

Hi, thanks for your question. No it is not possible to convert U12t to A12t.

correct. U18t/A18t and Fourté are the only models which aren't made with LID. These will reflect impedance changes much more noticeably than any of our other models.

It is pretty hard to beat our current stock cable. The two more expensive options were available as upgrades while all of our UIEMs came with our older cable. We launched this new one with U6t and then added it to all of the other UIEMs (except U18s) later on. The two more expensive cables were...

great question. The way you phrased it in your first paragraph is probably a good way of answering. We (and maybe other manufactures as well) are much more casual about cables than some of the end-users in this hobby. We of course make sure that the cable we're using in development and in the...

HEAR NOTHING™ Our driver-less in-ears (better known by their actual name as custom High-Fidelity Earplugs) reduce the noise of your ambient environment without producing any additional signal of their own. Great for when you don’t need to monitor anything, and just need to hear less of...

there are other Vacuum tools, just none as portable, cordless, and well-built as ours. Also for comparable suction the price differences between ours and theirs is negligible.

Hi, yes we can accommodate that for sure. The problem is we want to avoid a lengthy back and forth regarding your cosmetic preferences. Because it is a real patina, each faceplate chip is unique. Please reach out to support@64audio.com , they'll be expecting to hear from you

Must've misunderstood. In your original post you asked what the effect of each cable is on the sound quality, which we're not sure of because we don't have one. The included Volür cable (our Black Premium Cable) does not effect the sound quality. It is a low impedance SPC cable that has no...

we don't have that Graphene Hybrid 7N OCC cable you mentioned

I guess the only way of demonstrating "less occlusion" would be to put your fingers all the way in both ears and making a low humming sound. And as you slowly start to back your fingers out of your ears you'll hear less and less of that occlusion effect until your fingers are completely removed...

no the apex modules reduce occlusion because they allow a controlled leak of air pressure out of the ear canal. this touching effect is different. even with the apex modules completely out there's still occlusion, and it is further reduced when you touch the outside of the iem

that is definitely true. whether with custom or universal, if you touch the IEM while speaking you'll notice a reduction in the occlusion effect. this works even just by slightly touching it with your fingers or another object. assuming this happens because those small vibrations you hear in...

by the way, our standard for answering emails is always within 24 business hours. You can count on reaching someone at 64 Audio very quickly and easily. You can also call us.