First of all, please excuse this potentially controversial post. Here's a fellow head-fier's account of how he's been in great anticipation for his first pair of custom IEMs and suffered an unpleasant surprise today:
Believe it or not, I personally don't have a skin in the game. I haven't even been following this thread until today. But I've talked to the guy, suggesting he post his experience on head-fi, and he dismissed it on grounds that it would be deleted anyway.
So, here's my personal appeal to both MOTs and mods/admins: please be more open and transparent, particularly when comes to dealing with unpleasant issues. Sh*t like that happens and I feel for you, but trying to keep a lid on things creates exactly the kind of environment in which conspiracy theories flourish. Anyone who doesn't find info on something like this even three days after the event, will sure as hell start putting two and two (and what-not-else) together...
Thanks for hearing me out.
Warning: Spoiler! (Click to show)
Not trying to 'defend' or 'offend' anyone here, but most of what I read in that linked thread seems to be largely based upon conjecture and feelings of insecurity, rather than, necessarily, being hard fact(s). Many first-time CIEM customers get jittery over delays etc. (just look at the JHA Roxanne thread, or the old Unique Melody Global 'Promotion' thread, from a couple of years ago, for examples of this, and there are plenty of other threads from various CIEM vendors, that show similar patterns of jittery customers when faced with delays).
Rather than jump-the-gun and speculate, I really think Head-fiers should stand back and let Noble deal with this situation.
Sure, if they don't handle things well, then that customer is entitled to complain publicly, but it doesn't seem like that stage has yet been reached. For all we know, the Noble team may rally and handle the situation really well.
Edited by Mython - 1/16/14 at 2:21pm