thomascrown
100+ Head-Fier
- Joined
- Jan 3, 2014
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@thomascrown - thanks for the correction man - that certainly makes sense logically.
My issue started to present itself before I got my Gumby - and while it is possible the same issue was happening to my previous DAC, it doesn't explain the issue still being present when nothing is connected to the Taurus. So to clarify, the issue is still there when nothing is connected to the MKII (ie. only power input).
It has gotten much worse now, to a point where I can't even use Balanced. Looks like it's defective, which is a shame.
Please note also, there still doesn't appear to be any issue in Standard mode. I can use it normally as long as it is not in Balanced.
A question for you: have you reached out to Auralic support for your issue at all? You mention that you don't use Balanced mode - which I used exclusively and is the only mode I have issues with... it is possible you might have the same issue as me, but it's not as bad due to lack of utilisation of Balanced. May be better to get some advice if warranty still applies.
My serial is 28XX - so if it is close it could be from the same batch? I'm seeking advice from Auralic now, and will reach out to the reseller next week with regard to an RMA.
I've reached Auralic and they asked me to contact my local dealer (NZ) to check the issue: the dealer couldn't replicate the issue so he sent me the amp back (different dac I suppose), he also wrote me that anyway he had to resolder something. Now, unfortunately it also happened that the dealer sent me back the wrong amp the first time, convinced that it was mine (a taurus preamp), so I can't really tell if he actually did anything or he was talking about the preamp instead... anyway the result is only that despite being very happy of my taurus, I'm not happy of they post sale service, so this will probably be my only and last auralic product ever (I had way better experience with Violectric, Schiit, Centrance and Audeze customer service).
My serial is 27xx (230v) so they may be pretty close as batch. In my case I could also hear some scratching noise adjusting the volume, with no music playing.
I generally use only balanced mode, my nad is balanced as well. Same as you, no issues with the gumby or any other of my sources connected in std.