I recently had a mishap when purchasing a pair of used Audeze headphones from CL.
I purchased a pair of Audeze LCD-3 headphones and shortly after I began to notice something strange about the headphones.
After some further inspection I was sure something was wrong, so I posted a picture on here to see if anyone else had a similar headphone.
Soon after Audeze contacted me through the forum concerned that the pair I had bought, were a pair of headphones recently stolen from one of their staff.
I quickly had the headphones sent in, and Audeze kept in contact the whole way through.
The headphones were sent out and arrived Audeze today, and I call Audeze to see what my options were. Fully convinced I had bought a stolen pair of headphones and thus lost my money
Audeze was absolutely AMAZING, they assured me I had nothing to worry about.
They told me they would take the headphones apart to verify the drivers and make sure everything was in like new condition, and that if anything was wrong or the drivers were not the correct ones everything would be completely fixed and sent back to me.
Then said they would appreciate any information I had on the thief and actually thanked me for contacting them...
This is the first time I have ever experienced such amazing customer service. When we spoke on the phone not only were they kind, but they actually conferenced in every person I had talked to along to make sure nothing was unclear.
I am almost at a loss for words for how impressed I am that a company with such an amazing product can also be so incredibly kind and helpful even in the worst circumstances.
I am resoundingly grateful to everyone who helped me from Audeze and cannot wait for my headphones to return!
Just thought you'd all like to hear what an incredibly company Audeze truly is.
Edited by Mattimis - 2/21/13 at 3:07pm