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Thread Starter 
I recently purchased the reference S4 in ears, and I must say the cables are horrible. They are always tangled, are impossible to put in the provided case, and are incredibly stiff. To make matters worse, the cable has become loose from the left connector, and music has started to crackle. I will contact the customer service department, but my question is if I can be sent one of the new S4 with flat cable for the warranty replacement instead. The cable in the reference is horrible, and I feel like I will be dealing with warranty claims every few months because of it. Thanks.