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Head-Direct / HIFIMAN Customer Service TEAM - Page 30

post #436 of 538
3/4/13 at 7:54pm
Thread Starter 
Quote:
Originally Posted by HolyCheese View Post

Hey, do you guys still have a pair of re-262 or 272's?

Sorry, we have neither of them.

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post #437 of 538
3/7/13 at 5:15pm
This is RIDICULOUS.

I sent my headphones in for replacement after about 1 week of being denied the ability to do so, as you wouldn't accept my proof of payment.

Now, I have proof that the package was delivered on Monday, yet, your team still says they don't have it. And Eric pHD on here is the only one who seams to care. Whoever else runs this "Company" needs to get their act together. I am temporally out $400 due to this debacle. And, I only receive emails once a day from you guys, so I can't actually have an intelligent discussion with anyone.

I request that this be resolved ASAP. Don't mean to be an ass but, this is crazy.
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post #438 of 538
3/7/13 at 6:58pm
Quote:
Originally Posted by DutchGFX View Post


Now, I have proof that the package was delivered on Monday, yet, your team still says they don't have it. And Eric pHD on here is the only one who seams to care. Whoever else runs this "Company" needs to get their act together. I am temporally out $400 due to this debacle. And, I only receive emails once a day from you guys, so I can't actually have an intelligent discussion with anyone.
 

I do believe that Eric is the one who's solely responsible for replying on HFM's behalf on this thread, there aren't too many other "Industry Insiders" from HiFiMan on Head-Fi. I do believe that Hifiman customer service is in China, so considering the time difference, one email a day is quite good. 

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post #439 of 538
3/7/13 at 7:05pm
Thread Starter 
Quote:
Originally Posted by DutchGFX View Post
Now, I have proof that the package was delivered on Monday, yet, your team still says they don't have it.

I will contact our customer service to check and give you a reply asap. 

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post #440 of 538
3/8/13 at 9:19am

Eric, would you tell me how long the warranty is on Hifiman Headphones from the He-400 up to the He-6 ?

I ask because I have read 1 year and have also read 3 years, thank you.

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post #441 of 538
3/8/13 at 11:02am
Hey Eric, I purchased my RE-262 set off in December 2011. They are brilliant, and I love them dearly in a somewhat-creepy-but-mostly-platonic sense. They are, hands down, the best in-ear headphones I've ever bought. Problem is, the connection for the right driver (I wear them in over the ear) is starting to fail. They work about 50% of the time, and the slightest bump can cut off the audio again. This is highly disappointing, because I am incredibly careful with my equipment. This pair has only had light use, always carried in their case, etc... I've started using them as my daily pair since this past January, but even then only for desk work (i.e. no running, moving, and so on).

Does this model often fail that quickly? Is there any chance of having them repaired/replaced? I love the product, but I teach at a High School; I really don't have the money to spend on "short-term use" products. HiFiMan's reputation guided my original decision, but I'm rather disappointed now.
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post #442 of 538
3/10/13 at 11:10pm
Thread Starter 
Quote:
Originally Posted by lugnut View Post

Eric, would you tell me how long the warranty is on Hifiman Headphones from the He-400 up to the He-6 ?

Hi, headphones (HE-400, HE-500 and HE-6) from Dec, 2012 have three years warranty.

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post #443 of 538
3/10/13 at 11:13pm
Thread Starter 
Quote:
Originally Posted by Ecarey View Post

Hey Eric, I purchased my RE-262 set off in December 2011. Does this model often fail that quickly? Is there any chance of having them repaired/replaced?

Please forward the payment receipt to customerservice@head-direct.com. Customer service will give you instructions for sending it back for replacement.

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post #444 of 538
3/11/13 at 7:30pm
Quote:
Originally Posted by dryvadeum View Post

Hey, I ordered my Hifiman HE 400's early last week and just want to know when they will ship?

 

 

How did this go? I am considering ordering myself.

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post #445 of 538
3/11/13 at 7:38pm
Quote:
Originally Posted by Sanlitun View Post

 

 

How did this go? I am considering ordering myself.

They sent them off last Thursday and should be here tomorrow. They also included a free set of velour earpads due to the delay.

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post #446 of 538
3/12/13 at 6:17am

I ended up receiving new HE-400's, and Velour earpads are being shipped. And they arrived in only 2 days. So after all, problem solved, thanks!
 

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post #447 of 538
3/12/13 at 4:32pm

Hi Eric, I received my Hifiman HE 400's today but they didn't come with a free pair of velour pads as I was told. The customer service people emailed me and told me they'd include a free pair of velours due to the delay in shipping.

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post #448 of 538
3/12/13 at 10:37pm
Thread Starter 
Quote:
Originally Posted by dryvadeum View Post

Hi Eric, I received my Hifiman HE 400's today but they didn't come with a free pair of velour pads as I was told. The customer service people emailed me and told me they'd include a free pair of velours due to the delay in shipping.

Please contact customer service, they will send you one free pair.

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post #449 of 538
3/13/13 at 12:30am
Quote:
Originally Posted by EricHD View Post

Please contact customer service, they will send you one free pair.

They sent them out today. Thanks.
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post #450 of 538
3/14/13 at 11:56am

Ordered HE-500. Pretty excited.

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