The diary entries of a little girl in her 30s! ~ Part 2

coq de combat said:

  I can see FAD doing that. Making ONE very expensive headphone, just to sell it in a sealed box, not to be opened.
 
Maybe I think of them doing it because of their Muramasa.

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Pandora would have been the best name for that. 

james444 said:

   
Pandora would have been the best name for that. 

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Oh, good one. I was thinking of the Pandora Hope here, totally ignoring Pandoras Box.

My universal Roxanne arrived. I'd been waiting for it for months. I open the sealed box, and lo and behold there's nothing inside. The storage jar is there, the tips... but no IEMs. Nada.
 
I... I just... uh.... WHAT?!
 
....
 
BIG FAIL Jerry Harvey. BIG FAIL.

magick man said:

I don't like Hip-hop, but the box is nice. Now that would be funny, only one person can have the album, but they never open the case.

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The buyer also buys the group's rights to the recording. So you're buying an impressive artifact, but you're also buying the rights to distribute and sell copies of it. Not a bad deal, if you do it right.

muppetface said:

My universal Roxanne arrived. I'd been waiting for it for months. I open the sealed box, and lo and behold there's nothing inside. The storage jar is there, the tips... but no IEMs. Nada.

I... I just... uh.... WHAT?!

....

BIG FAIL Jerry Harvey. BIG FAIL.

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It just doesn't seem possible that one company could have so many serious issues with every TOTL rollout they have and not learn from and somewhat improve upon them in subsequent rollouts. They should disband the practice of preorders and just focus on a clean launch next time, and perhaps not announce new products until launch is ready.

muppetface said:

My universal Roxanne arrived. I'd been waiting for it for months. I open the sealed box, and lo and behold there's nothing inside. The storage jar is there, the tips... but no IEMs. Nada.

I... I just... uh.... WHAT?!

....

BIG FAIL Jerry Harvey. BIG FAIL.

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They're in the box. You're just not worthy of seeing/listening to them.

Maybe it wasn't JHAudios fault? Romy, when you received the package did it look like it had been opened? Someone at the postal office could have opened it and helped themselves to the IEMs. I'm sure it wouldn't be the first time that's happened nor the last.

A company does preorders for one reason: Generate cash far in advance of shipping the product. Which begs the question: Are they doing it simply because it puts free cash on their balance sheet, or do they *need* the cash in order to fund the development and production of the product? Successful & well-funded companies don't need their customers to fund new product development. If I'm loaning money, then I want points on my money, not just a promise.

I've had postal workers take money out of envelopes or even CDs out of jewel cases, so I know that kind of thing happens.
 
However so far as I can tell, everything was factory sealed and the mailer wasn't tampered with in any way. These were sent to me straight from JH via Moon Audio.
 
If I had to guess, I'd say they were just really swamped with trying to get orders sent out, and in the fray somewhere along the lines someone forgot to put the earphones inside the metal jar when packing everything. Unfortunately there are no serial numbers listed on the box or any materials inside the box (which is pretty spare aside from accessories), so I have nothing to relay to anyone, who in turn have no real way of looking for any missing earphones.
 
Anyway, we contacted Drew who quickly got ahold of JH. They were apologetic and said they were sending a replacement via overnight delivery. Case closed, hopefully!

Here's hoping you get satisfaction then. On my end I'm still waiting on my HE400s. For whatever reason Justin mailed them
out to me over a week in a half ago and instead of going to central Canada they wound up on a 5 day tour around the city of Charlottetown before winding up back at some processing center and sitting there for two days with an undeliverable status affixed onto the package. Justin had to get involved and get the package back and redeliver them. They've only entered Canada as of yesterday.

So I was wrong about FAD being the one sending boxes not intended to be opened.

Jerry Harvey just invented a new psychophilosophical thing: Roxannes Box - open it and... nothingness.

muppetface said:

I've had postal workers take money out of envelopes or even CDs out of jewel cases, so I know that kind of thing happens.

However so far as I can tell, everything was factory sealed and the mailer wasn't tampered with in any way. These were sent to me straight from JH via Moon Audio.

If I had to guess, I'd say they were just really swamped with trying to get orders sent out, and in the fray somewhere along the lines someone forgot to put the earphones inside the metal jar when packing everything. Unfortunately there are no serial numbers listed on the box or any materials inside the box (which is pretty spare aside from accessories), so I have nothing to relay to anyone, who in turn have no real way of looking for any missing earphones.

Anyway, we contacted Drew who quickly got ahold of JH. They were apologetic and said they were sending a replacement via overnight delivery. Case closed, hopefully!

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I think it is a magical iem that appears to you only when you are really in the mood for it's specific sound signature.

On my side, my custom Roxanne is still entirely invisible after 4 months...package, iem and all.

muppetface said:

My universal Roxanne arrived. I'd been waiting for it for months. I open the sealed box, and lo and behold there's nothing inside. The storage jar is there, the tips... but no IEMs. Nada.

I... I just... uh.... WHAT?!

....

BIG FAIL Jerry Harvey. BIG FAIL.

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That is amazing in all the wrong ways.

billybob_jcv said:

A company does preorders for one reason: Generate cash far in advance of shipping the product. Which begs the question: Are they doing it simply because it puts free cash on their balance sheet, or do they *need* the cash in order to fund the development and production of the product? Successful & well-funded companies don't need their customers to fund new product development. If I'm loaning money, then I want points on my money, not just a promise.

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Hmm, this reads like what kickstarter is mostly about. Fortunately for me, of all my KS backing, I got what was promised. Mostly.

No problem with texture but taste. Quote:

:0 well, I guess I could agree, if not for the butter and other stuff