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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 261

post #3901 of 3905
Quote:
Originally Posted by lawrecedent View Post


Then they should replace them with the nearest equivalent that they do still manufacture. Seems to be a lot of uncertainty about exactly what is being offered in their current lineup with many models being discontinued. Get on to customer support. They even lurk on this thread on occasion I think.


I was sent away with the reason being the entire Logitech UE line up being discontinued.... And they had nothing to replace for me :(

 

I could not find UE customer support; only could find the support for UE Pro...

post #3902 of 3905
Quote:
Originally Posted by HubbaBubba View Post


I was sent away with the reason being the entire Logitech UE line up being discontinued.... And they had nothing to replace for me frown.gif

I could not find UE customer support; only could find the support for UE Pro...

Then surely they should offer a refund? If they are under warranty but can't be replaced or repaired.
post #3903 of 3905
Quote:
Originally Posted by lawrecedent View Post


Then surely they should offer a refund? If they are under warranty but can't be replaced or repaired.


No they didn't... That's why I'm stuck :(

post #3904 of 3905
Quote:
Originally Posted by lawrecedent View Post


IEMs always break eventually due to the constant stress of the cable, especially around the jack plug. Their life can be extended by babying them but even then there can be faulty exceptions. If the cable has failed at the jack plug (if you wiggle the wire near the jack the sound cuts in and out) Replacing it would get them going again and wouldn't cost the earth. If you have a soldering iron a replacement plug only costs a few pounds.
Or
You could replace them, currently retailing between £30-40 on ebay.
Or
You could drop some serious money on an upgrade. If longevity is your concern buy something with replaceable cables. The UE900 would be worthy upgrade but are not necessarily renound for their robust build quality. They do sound great though.

 

It should be the UE 900s would be a worth upgrade. UE apparently released the UE 900s as an answer to the build quality issues of the UE 900. 

post #3905 of 3905
Quote:
Originally Posted by lawrecedent View Post


Then they should replace them with the nearest equivalent that they do still manufacture. Seems to be a lot of uncertainty about exactly what is being offered in their current lineup with many models being discontinued. Get on to customer support. They even lurk on this thread on occasion I think.

 

 

Quote:
Originally Posted by HubbaBubba View Post
 


No they didn't... That's why I'm stuck :(

 

Yea, if I am not wrong, your local "service centre" is supposed to have stocks to do a 1 to 1 exchange. But however in the event that an item is discontinued and your local "service centre" do not have stock remaining then the procedure is usually to offer you something of the nearest equivalent value of the price of the UE 600vi that you paid for like what lawrecedent  said or ask you top-up cash for a better product or they will issue you a refund or a credit value that is the price of what you paid for your UE 600vi for you to purchase another UE/logitech product at a later period.

 

I am not saying this is fair toward us(consumers)but it is what usually happens in these cases.

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