[HubbaBubba]

Then they should replace them with the nearest equivalent that they do still manufacture. Seems to be a lot of uncertainty about exactly what is being offered in their current lineup with many models being discontinued. Get on to customer support. They even lurk on this thread on occasion I think.

I was sent away with the reason being the entire Logitech UE line up being discontinued.... And they had nothing to replace for me
 
I could not find UE customer support; only could find the support for UE Pro...

 

[lawrecedent]

I was sent away with the reason being the entire Logitech UE line up being discontinued.... And they had nothing to replace for me

I could not find UE customer support; only could find the support for UE Pro...

Then surely they should offer a refund? If they are under warranty but can't be replaced or repaired.

 

[HubbaBubba]

Then surely they should offer a refund? If they are under warranty but can't be replaced or repaired.

No they didn't... That's why I'm stuck

 

[sleepfu]

IEMs always break eventually due to the constant stress of the cable, especially around the jack plug. Their life can be extended by babying them but even then there can be faulty exceptions. If the cable has failed at the jack plug (if you wiggle the wire near the jack the sound cuts in and out) Replacing it would get them going again and wouldn't cost the earth. If you have a soldering iron a replacement plug only costs a few pounds.
Or
You could replace them, currently retailing between £30-40 on ebay.
Or
You could drop some serious money on an upgrade. If longevity is your concern buy something with replaceable cables. The UE900 would be worthy upgrade but are not necessarily renound for their robust build quality. They do sound great though.

 
It should be the UE 900s would be a worth upgrade. UE apparently released the UE 900s as an answer to the build quality issues of the UE 900. 

 

[sleepfu]

Then they should replace them with the nearest equivalent that they do still manufacture. Seems to be a lot of uncertainty about exactly what is being offered in their current lineup with many models being discontinued. Get on to customer support. They even lurk on this thread on occasion I think.

 
 

 
No they didn't... That's why I'm stuck

 
Yea, if I am not wrong, your local "service centre" is supposed to have stocks to do a 1 to 1 exchange. But however in the event that an item is discontinued and your local "service centre" do not have stock remaining then the procedure is usually to offer you something of the nearest equivalent value of the price of the UE 600vi that you paid for like what lawrecedent  said or ask you top-up cash for a better product or they will issue you a refund or a credit value that is the price of what you paid for your UE 600vi for you to purchase another UE/logitech product at a later period.
 
I am not saying this is fair toward us(consumers)but it is what usually happens in these cases.

 

[eloquentmuse]

Hello everyone, I'm a beginner audiophile (yay!) who would love some advice if possible?
 
I bought the UE 900's in June last year (this forum was a great help when looking into them so thanks!) and love them. They're my first audiophile-grade IEM's. I was aware of some build issues when I bought them (thorough research) but they seem easily fixable/replaceable. My experience with them has been good, thought I'd share, as they're my longest lasting headphones thus far. Earlier this year I started getting some static interference on my left earpiece, it didn't bother me much as I'd adjust it and it would go away but I bought a kit of DeoxIT red and gold cleaning solution cheap from a local electronics store anyway. I only needed the the tiniest bit to clean the connector of gunk and the static instantly went away. Easy. 
 
Now I'm trying to figure out how to get the most out of them. I listen to music with my UE 900 IEM's on my Samsung Galaxy S3 (international unrooted GT-I9300T with that Wolfson DAC running Android 4.3 atm) and enjoy it but I recently got out my broken Cowon S9 (the power button broke so the only way I can turn it on is by plugging it in to charge then quickly taking it out before it completely loads the startup) and it sounds AMAZING with my UE900's. Like ahhh it's so detailed and clear, it doesn't muddy at higher volumes like my S3 does occasionally (so I know I at least need an amp) and the instrument separation is great. Now I know what these headphones can do and I want to be able to please them.
 
I want to see if I can get my S3 to sound like that. I like the convenience of having everything on one device (phone, camera, internet, music etc) and I like the freedom I have with customizing etc so I don't know if I'm interested in getting a DAP. I think that either DAP's need to catch up with smartphone-like features or smartphones NEED to get better DAC's but I understand some people just want a Dedicated Audio Player and nothing else. I realized how slow/somewhat difficult the interface on my S9 was and how I'd ideally like to listen to my 320kbps MP3 and FLAC files with Poweramp or Spotify on my S3.
 
So I think I'm looking for a good portable DAC+AMP (that I can also use with my laptop to make it sound better) and I like the sound of the the Fiio X07K Andes? It sounds well loved. A beginner question, though, as I've not had an DAC/AMP before is it a hassle using your portable device when it's attached?
 
I listen to a wide range of music from Celtic and Soundtrack to Cinematic Rock and Pop. I need strings, in particular, to be good along with sound-staging and instrument separation as they're important to me. I think I like a lush and organic warm sound that is also clear and detailed without being analytical. I like a tight and punchy bass that isn't boomy or overly done. I guess it depends what I'm listening to, though, as I also like an airy sound sometimes.
 
I'd love some advice about what you think is best to buy to get the most from my UE 900's? Any good DAC/AMP's or DAP's you'd recommend for me?

 

[JohannLiebert]

Does anyone have both the ue900 and ue900s? And could compare the soundstage? I loved the tuning, but the soundstage was too wide with no depth. Did they improve this aspect?

 

[phnx90]

Does anyone have both the ue900 and ue900s? And could compare the soundstage? I loved the tuning, but the soundstage was too wide with no depth. Did they improve this aspect?

You've described perfectly why I didn't like the UE900. Was far happier with my W4R, which got replaced with the W40, and now my SE846.

It may be that I've just gotten accustomed to Westone warmth in general.


Sent from my iPhone using Tapatalk

 

[sleepfu]

  Does anyone have both the ue900 and ue900s? And could compare the soundstage? I loved the tuning, but the soundstage was too wide with no depth. Did they improve this aspect?

 
Dun have the UE 900. But I tried the sound-staging on the UE 900s.
 
I used these to test the sound-staging.
 

 

 
Virtual barber  - http://static.onemansblog.com/audio/VirtualHaircut.mp3
 
I would say UE 900s does well for sound-staging and IMO it does have depth.

 

[ImmaLizard]

Purchased to try these out.  Left IEM didn't work from the start.  Returned.

 

[Malevolent]

  Purchased to try these out.  Left IEM didn't work from the start.  Returned.

 
Bummer.. really unlucky there. They sound pretty good, though. Were you offered a replacement?

 

[ImmaLizard]

Bummer.. really unlucky there. They sound pretty good, though. Were you offered a replacement?

Didn't ask for one. Easy return policy.

 

[Tommy C]

Very disappointed with Logitech. Left channel has the notorious cut-outs issue and is basically unbearable. Contacted them after trying everything to no avail, and knew the will probably offer a solution, but instead got this reply:
 

  Dear Tom,

Thank you for the Order Confirmation that you sent to us. With this we were able to validate the warranty of this device.

Unfortunately, we do not have this device in stock anymore and I would not be able to replace your UE 900 for that same or a similar device.

However, we can process a replacement for any device with the same price currently available on our online store: http://www.logitech.com/en-ca/home

Please provide an invoice or receipt that shows the price that you paid for this UE 900 so we can continue this request.

Best regards,
Logitech Customer Care

 
I bought them for $230 from an authorized dealer, they have the 900s in stock for $399, Isn't that the logical alternative regardless to what I had paid?  I am not going to get anything else if they said no and basically would ask for a refund. I baby my UE 900 and always keep them in a shell case, never once abused them and they are in brand new condition. This is simply a faulty product. As a consumer l am expecting a replacement for the closest model if the UE 900 is no longer available. I got them way before they decided to discontinue them. In all fairness my main reason for getting the UE 900 was the 2 year warranty.  
 
EDIT: I actually just checked it out again and it says the 900s: Item out of stock temporarily, check back mid-March. 

 

[phnx90]

Very disappointed with Logitech. Left channel has the notorious cut-outs issue and is basically unbearable. Contacted them after trying everything to no avail, and knew the will probably offer a solution, but instead got this reply:
 

 Dear Tom,

Thank you for the Order Confirmation that you sent to us. With this we were able to validate the warranty of this device.

Unfortunately, we do not have this device in stock anymore and I would not be able to replace your UE 900 for that same or a similar device.

However, we can process a replacement for any device with the same price currently available on our online store: http://www.logitech.com/en-ca/home

Please provide an invoice or receipt that shows the price that you paid for this UE 900 so we can continue this request.

Best regards,
Logitech Customer Care

 
I bought them for $230 from an authorized dealer, they have the 900s in stock for $399, Isn't that the logical alternative? I am not going to get anything else if they said no and basically would ask for a refund. I baby my UE 900 and they are in brand new condition. As a consumer l am expecting a replacement for the closest model if the UE 900 is no longer available. In all fairness my main reason for getting the UE 900 was the 2 year warranty.  
 
EDIT: I actually just checked it out again and it says the 900s: Item out of stock temporarily, check back mid-March. 

Oh geez, I hope you didn't get it at a huge discount, because this system would screw you over...


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[Tommy C]

Oh geez, I hope you didn't get it at a huge discount, because this system would screw you over...


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I did... very disappointing.