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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 259

post #3871 of 3883
Quote:
Originally Posted by xaddictionx View Post


UE has not gotten back to me since Sept 2014. I ended up selling off the UE900 instead of waiting till the cow comes home. Comparing their customer service, UE is way way behind Westone and Shure. From my experience with them of course..

 

Are you contacting the correct customer support?  

 

 

Since I purchased mine from the UE pro website they were the correct point of contact and they took care of the issue.   If you got them from anywhere else I think you would need to contact Logitech support or the company you purchased them from.

 

http://support.logitech.com/product/ue900

post #3872 of 3883
Quote:
Originally Posted by ianwill View Post

Are you contacting the correct customer support?  


Since I purchased mine from the UE pro website they were the correct point of contact and they took care of the issue.   If you got them from anywhere else I think you would need to contact Logitech support or the company you purchased them from.

http://support.logitech.com/product/ue900
Yes I contacted the correct support. UE did reply to me stating that they will put my case into internal review but no follow up from them since Sept 14. It's really a hassle to contact their customer support and I ended up selling my UE900 off. Though the sound quality is pretty good but bad customer service IMO.
post #3873 of 3883

Is the regestry site defective? I tried to register a few weeks ago but nothing happens after I fulfilled all entries and press register. Today I tried again and still the same problem in different languages, I hope my "UE 900s's" (which were still UE900 in the new box I've bought 2 days ago) don't break in the meantime.

post #3874 of 3883

Found out that for me it's not a faulty unit but my aftermarket Oyaide cable is the culprit. Bummer as I only have warranty in Japan.

Still no reaction from Logitech though. So that is apparently how Logitech Support works.

post #3875 of 3883

Are these still sold? Don´t seem to be for sale anywhere in the EU. Not even the Logitech website. I would have expected these to become more mainstream after they updated the shell design (900S) after the disastrous first version.

 

Mine first cracked in two, then I glued it together myself but eventually it broke again...

post #3876 of 3883
Quote:
Originally Posted by vrln View Post

Are these still sold? Don´t seem to be for sale anywhere in the EU. Not even the Logitech website. I would have expected these to become more mainstream after they updated the shell design (900S) after the disastrous first version.

Mine first cracked in two, then I glued it together myself but eventually it broke again...
They still crop up on ebay from time to time. Less so these days and it seems like the days of being to snag a pair for about £120 are long gone.
post #3877 of 3883

I bought mine two weeks ago from Amazon (Germany) and they sold UE900 in UE900s box. But for 250€ with full warranty and amazon service it's fine for me. And I actually like them over my SD2.

post #3878 of 3883
They still sell them there in the pro line website not the general website sense December I think
post #3879 of 3883
Quote:
Originally Posted by jayaudio116 View Post

They still sell them there in the pro line website not the general website sense December I think

Thats where I got mine about a month ago, actually two pair.  check out pro ultimateears com

post #3880 of 3883

It's temporarily out of stock on the pro site. "check back mid-March"

post #3881 of 3883

It´s really odd to see them sold only on the pro audio site - to my best knowledge they were originally supposed to be a consumer product going against Westone and Shure. Even the sound signature is mainstream music friendly plus the build quality won´t be able to take pro-audio stage use very well at least if the current version is even remotely close to the initial one. It´s a shame really, I really think the driver tuning is one of the best in the industry. It´s just the build quality that let it down (and the vent design that eventually always clogs and is almost impossible to clean).

 

Hopefully there will be an updated version someday. My wishlist: strong one part acrylic or mag/alu shell, new cable connector (the plastic one was so flimsy) and slightly more upfront mids and you have one of the best all-rounders in the industry and a future classic.

post #3882 of 3883
Quote:
Originally Posted by vrln View Post

It´s really odd to see them sold only on the pro audio site - to my best knowledge they were originally supposed to be a consumer product going against Westone and Shure. Even the sound signature is mainstream music friendly plus the build quality won´t be able to take pro-audio stage use very well at least if the current version is even remotely close to the initial one. It´s a shame really, I really think the driver tuning is one of the best in the industry. It´s just the build quality that let it down (and the vent design that eventually always clogs and is almost impossible to clean).

Hopefully there will be an updated version someday. My wishlist: strong one part acrylic or mag/alu shell, new cable connector (the plastic one was so flimsy) and slightly more upfront mids and you have one of the best all-rounders in the industry and a future classic.
I agree these still sound great .I must be one of the lucky ones with the built issues I don't or haven't really babied these and they still look brand new..at first I had some issues with the cable cut outs on the left channel but I took the cable off of the housing a few times and never had that problem again. I'm using the roxannes as my go to right now but I pop these in from time to time and they still put a smile on my face
post #3883 of 3883

@Got the Shakes, would like to thank you again personally for helping point the direction with whom to get in touch with regarding the issues I was facing with my UE 900.

 

Got my replacement today from UE and was surprised to find that they send me the UE 900s instead. Kudos to UE!


Edited by leinadhok - Today at 10:38 pm
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