Originally Posted by xaddictionx
UE has not gotten back to me since Sept 2014. I ended up selling off the UE900 instead of waiting till the cow comes home. Comparing their customer service, UE is way way behind Westone and Shure. From my experience with them of course..
Are you contacting the correct customer support?
Since I purchased mine from the UE pro website they were the correct point of contact and they took care of the issue. If you got them from anywhere else I think you would need to contact Logitech support or the company you purchased them from.