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Ultimate Ears UE 900 Discussion and Impressions Thread - Page 259

post #3871 of 3874
Quote:
Originally Posted by xaddictionx View Post


UE has not gotten back to me since Sept 2014. I ended up selling off the UE900 instead of waiting till the cow comes home. Comparing their customer service, UE is way way behind Westone and Shure. From my experience with them of course..

 

Are you contacting the correct customer support?  

 

 

Since I purchased mine from the UE pro website they were the correct point of contact and they took care of the issue.   If you got them from anywhere else I think you would need to contact Logitech support or the company you purchased them from.

 

http://support.logitech.com/product/ue900

post #3872 of 3874
Quote:
Originally Posted by ianwill View Post

Are you contacting the correct customer support?  


Since I purchased mine from the UE pro website they were the correct point of contact and they took care of the issue.   If you got them from anywhere else I think you would need to contact Logitech support or the company you purchased them from.

http://support.logitech.com/product/ue900
Yes I contacted the correct support. UE did reply to me stating that they will put my case into internal review but no follow up from them since Sept 14. It's really a hassle to contact their customer support and I ended up selling my UE900 off. Though the sound quality is pretty good but bad customer service IMO.
post #3873 of 3874

Is the regestry site defective? I tried to register a few weeks ago but nothing happens after I fulfilled all entries and press register. Today I tried again and still the same problem in different languages, I hope my "UE 900s's" (which were still UE900 in the new box I've bought 2 days ago) don't break in the meantime.

post #3874 of 3874

Found out that for me it's not a faulty unit but my aftermarket Oyaide cable is the culprit. Bummer as I only have warranty in Japan.

Still no reaction from Logitech though. So that is apparently how Logitech Support works.

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