A few weeks ago I was in the bus casually going to work, listening to music on my cellphone and then all of a sudden the left earbud of my Tributes started sounding muffled. I tried removing it and putting it back and it did nothing to solve the problem. Few moments later it gave in. I tried them in another audio source to confirm the issue really was with my Tributes...and it was confirmed.
I just can't believe this, they just cr*pped out after a year and a half like a pair of 30 buck cheapo POS ear buds. I was so pissed. Fortunately, I had purchased them from a legit retailer (J&R) and since there is limited lifetime warranty on those, I swiftly called Monster's (so-so) customer service/tech support for an RMA.
After numerous calls because of misspellings in my name and email address, I got my RMA # and sent them back for a replacement. Shipping delay back to Canada was reasonable. However, was I surprised when I looked in the box and found out that they had sent me the Miles Davis new TRUMPETS. I had mentioned on my very first call that I wanted the same earphones, NOT Trumpets. Anybody here had the same experience??
You see, I do not listen to jazz with those, I'm a metal guy. I purchased the Tributes after hours of reading on those forums and discussing with a few metalhead members who had them. I was 150% pleased with them, and for the type of mid-bass response they provide. After reading a thread (here again) comparing both of the Davis, I was even more pissed at this situation, as I found out that the Trumpets do not have the same bass response...at all. Not that it seems that it sounds thin, but it seems the sound is more oriented to horns type of frequencies. Well, good thing for jazz listeners, but not for me. I'm not a total basshead, I like precision too, but I just loved the air-moving feeling that the Tributes provided. It seems that the Trumpets do not deliver on that end.
I think I'm gonna call Monster tomorrow morning and clearly let them know I'm totally dissatisfied...
Any insight or experiences on this matter would greatly be appreciated...
EDIT: And mind you, I take REALLY great care of my stuff. Those iems were always stored in one of the provided cases and cable coiled in its "natural" way. And I of course never yanked at the cord to remove them out of my ears!
Edited by Lightpsycho - 8/2/12 at 9:14pm