Many of the Denon cups have fallen off the gimbals, when the screw / bolt assembly that connects them to the gimbals has come loose.
If that happens to yours, you can easily repair them, without sending them in to Denon... by... simply ordering the assembly to replace the parts you may have lost (if you were unable to find them). You can reattach the nut to the bolt / screw by using a "precision nut driver," which you can obtain at many hardware stores (e.g. Ace Hardware, etc.), or order off the internet, making sure to use "Locktite" thread locker to secure the nut when you replace it.
Here's the phone number and info you will need. Though, if you need all the parts, they are not inexpensive.
Phone Number to Denon Parts: 201-762-6391 (Luigi, or Sandy)
Address: Luigi Margarucci
D&M Holdings, Inc.
100 Corporate Drive
Mahwah, NJ 07430
If you want to see the assembly schematic / diagram to select the specific parts you need, if you don't need the entire assembly, Luigi or Sandy will email it to you.
Parts #'s & Prices:
7-3: 9H3419100380D $6.47
7-4: 9H3509500170D $0.69
7-5: 9H3521500140D $0.69
7-6: 9H3472100200D $0.69
7-7: 9H3521500150D $0.69
7-8: 9H3522500050D $0.79
7-9: 9H3419100390D $7.37
Plus shipping & handling: $7.00
Couldn't be easier!
PS: Oh yes... for all you who have these Denons, which have now been discontinued. You all had better order one or two assemblies, in the event, your's ever comes loose and you lose the parts - which usually happens. Otherwise, when you most need them... you won't be able to get them... because they've discontinued the phones, and may no longer have the parts.
Edited by Gradofan2 - 4/25/12 at 2:50pm