[SpecR1]

Quote:

 
Over the last few days, we have duly noted all of your comments/criticisms to identify exactly what needed to be remedied. To say the least, the two main points (hiss and line out incompatibility) very much surprised us, as they were not present in any of our prototype versions.  Please understand that these issues were not  intentionally allowed. Therefore Paul, ZO's creator and the inventor of our SmartVektor technology, has been working feverishly to resolve these issues. At this point in time, he has found the source of the problem (both issues are being caused by the same fault), has determined a means of resolving it, and we intend to fix each and every ZO from our first production run. We value the trust you placed in our company through your pre-orders, and we will not rest until our product sounds the way we intended the ZO2 to sound to each and every customer. 

 
 
I'm waiting for one right now and I was a bit worried.
 
Thanks for the great customer service and I'll definitely recommend you guys to my friends =)

 

[Meloncoly]

Personally I think the level of bass is nice, but it starts from a wrong point. Let's say the iPhone = 0/100 in bass level. ZO2's lowest SVC setting feels like 30-40/100. And it just increases from there to 100. My comfort level is somewhere around 15-35. I feel like the bass in the ZO2 is marketed towards the audience that likes the bass that's present with Bose and Beats headphones, or even the Sony XB series. I love bass, don't get me wrong, but I like Pro 900 bass, and the ZO2 is not. If the 32 steppings started lower, I would be a happier man. Also if the Line Out actually worked, then I would be a happier person. If those two things change, then I feel like the amp would be much better for my uses.
 
Quote:

Meloncoly in your opinion what would it take for the ZO2 to change your mind to keep the ZO ....  Just curious

 

 

[Il Mostro]

Quote:

well played digizoid

Punting on 4th down is well played?  

 

[ulnevrgtit]

Imo it demonstrated thorough monitoring of consumer reaction with a very timely response (within minutes to your comments i believe). I've noted issues with the ZO2 as well but as a businessman and a consumer i was actually impressed...with the response.
 
your comments are easily associated with your picture

 

[Il Mostro]

Quote:

Imo it demonstrated thorough monitoring of consumer reaction with a very timely response (within minutes to your comments i believe). I've noted issues as well but as a businessman and a consumer i was actually impressed...with the response.

How about testing it and getting it right before taking people's money?  It's called QC and is the front gate to good CS.  Businessman?  You have a paper route?   Now go get your shine box!

 

[JamesMcProgger]

Quote:

 
Over the last few days, we have duly noted all of your comments/criticisms to identify exactly what needed to be remedied. To say the least, the two main points (hiss and line out incompatibility) very much surprised us, as they were not present in any of our prototype versions.  Please understand that these issues were not  intentionally allowed. Therefore Paul, ZO's creator and the inventor of our SmartVektor technology, has been working feverishly to resolve these issues. At this point in time, he has found the source of the problem (both issues are being caused by the same fault), has determined a means of resolving it, and we intend to fix each and every ZO from our first production run. We value the trust you placed in our company through your pre-orders, and we will not rest until our product sounds the way we intended the ZO2 to sound to each and every customer. 

 
good work (?)
wish I knew that before get mine shipped to southamerica....
 
this happens for buying a first batch.
 

 

[estreeter]

Quote:

This product has to be one of the most over-hyped things ever to find its way to HF.

Lets clarify that - far and away the majority of the hype was generated right here, as in right here in 'Portable Amps'. I dont own the ZO V1, but there was a river of praise for that particular gadget - true, some of it came from Headfonia, anythingbutipod etc, but that was a trickle compared to the river of wild enthusiasm generated here. I've said it before, and I'll repeat it : we didnt learn any lessons from the UDac. None. Zip. Nada.
 
Head-Fi - home of the blazing FOTM.
 
(and yes, I took part in the anticipation thread - go ahead and whip me. Please)
 

 

[JamesMcProgger]

Quote:

Lets clarify that - far and away the majority of the hype was generated right here, as in right here in 'Portable Amps'. I dont own the ZO V1, but there was a river of praise for that particular gadget - true, some of it came from Headfonia, anythingbutipod etc, but that was a trickle compared to the river of wild enthusiasm generated here. I've said it before, and I'll repeat it : we didnt learn any lessons from the UDac. None. Zip. Nada.
 
Head-Fi - home of the blazing FOTM.
 
(and yes, I took part in the anticipation thread - go ahead and whip me. Please)
 

 

 
 

 

[Grev]

So I haven't received mine yet since I'm in Australia, if the problem can be fixed then what can I do to get it fixed?

 

[Il Mostro]

Quote:

Lets clarify that - far and away the majority of the hype was generated right here, as in right here in 'Portable Amps'. I dont own the ZO V1, but there was a river of praise for that particular gadget - true, some of it came from Headfonia, anythingbutipod etc, but that was a trickle compared to the river of wild enthusiasm generated here. I've said it before, and I'll repeat it : we didnt learn any lessons from the UDac. None. Zip. Nada.
 
Head-Fi - home of the blazing FOTM.
 
(and yes, I took part in the anticipation thread - go ahead and whip me. Please)
 

THIS.  But no whipping, please.
 

 

[estreeter]

Quote:

 
this happens for buying a first batch.
 

Right, but if we hadnt pre-ordered we ran the risk of being on the end of an extremely long line of back orders ...  given that the latter will now have to remain in the factory until this issue is fixed, I dont see how we could have 'won' here.
 

 

[ulnevrgtit]

Quote:

How about testing it and getting it right before taking people's money?  It's called QC and is the front gate to good CS.  Businessman?  You have a paper route?   Now go get your shine box!

I was referring to the response as I clearly indicated. I noted similar issues in previous posts, specific with testing/QC...quote from my post 3 hours ago:
"[size=10pt]I'm not sure why Digizoid didn’t test these more thoroughly with IEMs, as the hissing is clearly noticeable. Maybe worse, they did notice and still shipped the product out. Either way, quite disappointing[/size]". Maybe reading/comprehension isn't your forte, and not required for you to keep your paper route or troll...apparently.
 
 

 

[JamesMcProgger]

Quote:

Right, but if we hadnt pre-ordered we ran the risk of being on the end of an extremely long line of back orders ...  given that the latter will now have to remain in the factory until this issue is fixed, I dont see how we could have 'won' here.
 

lets stop agreeing on things, it is getting too common and feels weird.
 
Im sure we wont 'lose' either, at least not all. Digizoid seems very prone to talk and to fix the issue. luckily.

 

[Il Mostro]

Quote:

I was referring to the response as I clearly indicated. I noted similar issues in previous posts, specific with testing/QC...quote from my post 3 hours ago:
"[size=10pt]I'm not sure why Digizoid didn’t test these more thoroughly with IEMs, as the hissing is clearly noticeable. Maybe worse, they did notice and still shipped the product out. Either way, quite disappointing[/size]". Maybe reading/comprehension isn't your forte.
 
 

Jeez -- get off your high horse.  Why would I hang on your every word?   Now, get your effin' shine box!

 

[estreeter]

Awww, group hug ?
 
Cmon guys - its a $99 piece of plastic-and-silicon. Read the Leben thread where Head-Fiers have been forced to send their 3.5k amp back for repair within days of receiving it.