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[Impression] FiiO E10 - Page 83

post #1231 of 1291
Thread Starter 

Just an extra note - If you want a refund / return / exchange, you need to contact the seller, not FiiO. The way their business is setup is that the seller is taking the responsibility to handle everything except warranty repair. So if something is wrong when you first received your device, you ask the seller for help. That's also why it is better not to save a couple of bucks to buy FiiO from oversea seller, especially if they are not authorized dealer and tend to ignore the buyer if anything goes wrong. FiiO has no control over third party seller and the best thing FiiO can do is offering an warranty repair where you have to send the item all the way back to China.

 

Also note that FiiO sale figure on amps is >10K a month, so there will be quite a few lemon even if the defective rate is very low.


Edited by ClieOS - 12/6/13 at 7:18pm
post #1232 of 1291
Quote:
Originally Posted by ClieOS View Post
 

Just an extra note - If you want a refund / return / exchange, you need to contact the seller, not FiiO. The way their business is setup is that the seller is taking the responsibility to handle everything except warranty repair. So if something is wrong when you first received your device, you ask the seller for help. That's also why it is better not to save a couple of bucks to buy FiiO from oversea seller, especially if they are not authorized dealer and tend to ignore the buyer if anything goes wrong. FiiO has no control over third party seller and the best thing FiiO can do is offering an warranty repair where you have to send the item all the way back to China.

 

Also note that FiiO sale figure on amps is >10K a month, so there will be quite a few lemon even if the defective rate is very low.

 

Well hold the phone. After going back and forth with their customer service for a few days, they just offered to send me a new one: no charge, no sending back the defective one. That's something. They seem to be very protective of their reputation.

 

Reason I contacted them in the first place was that the reseller I bought from had a one month return policy and the defect wasn't present till about 2 months in. They weren't considered one of their authorized resellers, so I don't know how it would have been otherwise, but their Chinese based customer service really came through. They treated it as a bit of a bargaining process, but as a result they're sending me a new E10, free of charge.

 

I didn't really push the subject. I just said after the original "we're not going to pay the shipping" email that I was just going to buy a different product because of the shipping expense. Then they offered me a free E07K if I sent it back for repair, to which I declined. I have no use for it, didn't want to go through the shipping hassle, and figured it wasn't worth the risk to continue with FiiO products, considering my first experience (and the fact that Chinese manufacturers don't have the best reputations for quality control). After all that, they said that they'd just send me a new E10, with no charge. Can't exactly say no to that. Thus, here I am revising my opinions on their customer service. I'm not sure if the rep I was going back and forth with was essentially following a playbook for this sort of situation or if this is a unique case, but it certainly felt that they were doing everything in their power to keep me from speaking ill of their brand on the internet. The rep said "Hope you can accept our this offer. O(∩_∩)O". They're on a mission.

 

Considering the circumstances, I don't really think I could have asked much more of their customer service. Pretty much as good as it gets considering that I'm on the opposite side of the world as them. I certainly don't deserve what they're giving me (because I didn't really read the fine print before buying), but they're setting things right anyhow.

post #1233 of 1291

What issue were you having?

 

EDIT: Don't know how to delete this.


Edited by Wheelzz - 12/14/13 at 9:33pm
post #1234 of 1291
Quote:
Originally Posted by obazavil View Post

Quote:
Originally Posted by dL. View Post
 

Are there a lot of E10's with the headphone jack problem?

 

dL

 

Fiio ppl here said is a very small % compared to the units sold.

 

If you can return it easily (amazon) you can try it.

 

In my case, i got 1 defective E10, returned it, and the replacement is working perfectly.

What was the issue you had with your one defective unit? Was it a touchy/static headphone jack?

post #1235 of 1291

How's the E10 for driving the DT880 pro. Would I be better off getting the magni/modi

post #1236 of 1291
Quote:
Originally Posted by bobcow120 View Post
 

How's the E10 for driving the DT880 pro. Would I be better off getting the magni/modi

I was using the E10 with DT990 250ohm headphones and it was definitely loud enough. You wouldn't ever want to to go all the way to the max gain after flipping the "high gain" switch. On the low gain setting, the max volume is very loud, but tolerable.

post #1237 of 1291

Quick question:

 

My E10 is connected to my desktop at work, which is always on.

The E10 doesn't have an ON/OFF switch, the only way to disconnect it is to pull the USB cable out.

Is it OK to leave E10 ON for 24/7?

 

Thanks.

post #1238 of 1291

It should be fine to leave on 24/7 since it's SS

post #1239 of 1291

Thanks

 

SS - Solid State?

post #1240 of 1291

So I am looking at the Fiio e10. I have an opportunity to get one for $45. I was also looking at the audioquest dragonfly for $100. Which would you guys suggest is a better buy?

post #1241 of 1291
Quote:
Originally Posted by alterndog View Post
 

So I am looking at the Fiio e10. I have an opportunity to get one for $45. I was also looking at the audioquest dragonfly for $100. Which would you guys suggest is a better buy?


Where can you buy E10 for $45?

post #1242 of 1291
Quote:
Originally Posted by isagreg View Post
 


Where can you buy E10 for $45?

 

Off of craigslist. Going to check it out tomorrow to check if it works and if it's a genuine product (product verify it on fiio's website)

post #1243 of 1291

I'd think the E10 is since it seems to already be a good value even at it's regular price of ~$75

post #1244 of 1291
Quote:
Originally Posted by bobcow120 View Post

I'd think the E10 is since it seems to already be a good value even at it's regular price of ~$75

For sure. I'm running mine --->PC--->E-10--->Realistic vintage receiver--->Denon D600 phones. Outstanding synergy. I love this little DAC. Used to use it as an amp too, and was very happy with it and that bass boost thumps for such a little unit.
post #1245 of 1291

I have a real problem here with E10:

 

The E10 is connected to my desktop. It worked great all day. Last night I shut down my PC and E10 turned off by itself as well.
This morning I tried to start my PC, the fans start, the E10 blue light comes on, but after that the PC just hangs. As soon as I disconnect the E10 the PC starts normally.

 

What should I do? How can I solve this problem?

 

Thanks

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