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Ultrasone's commitment to customer service - Page 4

post #46 of 299

You should them a link to this thread.

post #47 of 299

I see Ultrasone still hasnt picked up their game regarding customer service.

post #48 of 299
Quote:
Originally Posted by jjinh View Post

I see Ultrasone still hasnt picked up their game regarding customer service.



Nope, not at all. My friend wasn't lieing when he said never to get a Ultrasone.

post #49 of 299

To Ultrasone:

 

I will never consider buying an Ultrasone product until OP's problem is resolved.

 

That is all.

post #50 of 299

Is it just Ultrasone USA that doesn't honor the warranty?

post #51 of 299

Thanks, David, for bringing this up to the community's attention.

 

Just last night I was checking out the PRO 900 as a potential purchase to complement what I currently have.  Well, I'm not considering it anymore, and will wait to see how your situation pans out.

post #52 of 299
Quote:
Originally Posted by TobaccoRoad View Post

To Ultrasone:

 

I will never consider buying an Ultrasone product until OP's problem is resolved.

 

That is all.


I suggest everyone who reads this +1 it but in succession, so the next guy says +2

link them to it in a few days when it reaches +100 or higher lol

 

+1

post #53 of 299

Quote:

Originally Posted by TobaccoRoad View Post

To Ultrasone:

 

I will never consider buying an Ultrasone product until OP's problem is resolved.

 

That is all.

+2

post #54 of 299
Quote:
Originally Posted by TobaccoRoad View Post

To Ultrasone:

 

I will never consider buying an Ultrasone product until OP's problem is resolved.

 

That is all.


+3!

post #55 of 299

Is it standard practice for headphone companies to want copies of your drivers license and proof of address (cell phone bill, bank statement, etc)? Ultrasone wanted that before they would process my order- so I canceled and ordered from a retailer. What was funny is that I had originally wanted to order from the manufacturers website to avoid any shenanigans, and only ended up getting them.

 

Hopefully the PRO2900's I got a couple weeks ago don't ever have any problems. Does anyone know of that Verizon mix up, where they confused $.02 and .02 cents? Not really the same scenario, but still.

post #56 of 299

I just went to the Ultrasone website and send them an email directing them to this thread. It will be interesting to see if anyone at Ultrasone picks up the ball. Good luck Dave.

post #57 of 299

Hope you get this resolved.  Wonder how this will affect Ed 10 sales.

post #58 of 299
Quote:
Originally Posted by Anaxilus View Post

Terrible.  I have a 580 atm and will ride that train till it stops.  I have no further consideration of an Ultrasone product till they get their act together.  People complain about Monster and this crap goes on?  I never would have bought the 580s had I known about this and will no longer recommend them to anyone.

 

Best wishes David and other unknown victims out there.  



Hey OP I feel for you. I haven't bought Ultrasones before but now that you have brought this to light, I will probably not buy them until drastic changes occur. Hey, if a firm can manage themselves internally, how can you have any confidence in their products.

 

From what you have said, you seem like a very careful person. I respect that. You know I've always wondered how it is like to work at a small company like Ultrasone, who mainly produces music products. One would expect that speciallization would result in better expertise and care in the after sales department. Sad.

 

Speaking of Monster, as bad as their Dre products are, they are known to have great customer service. I've had friends who got free repairs or replacements for their Monster headphones, even outside of the warranty. It just shows how important after-sales service is to companies that produce products that will be constantly used.

 

Also, I've been thinking about the Beats Pro, any thoughts on that? I'm really digging the portability of it. None of my "good" headphones are portable in any situation. Also, the fact that the earcup can swing is something that I believe will really suit my purposes when listening to my music.

 

Again, best of luck, fellow head-fi er.

 

PS: Oh and of course +4


Edited by blitzraider - 10/18/10 at 4:44pm
post #59 of 299

I do hope Ultrasone is reading this thread. I was deciding which model to get, and when doing a search for Ultrasone, I found this thread.

 

I will NOT be buying anything from them. They just lost a sale on some Pro 750s.

post #60 of 299
Quote:
Originally Posted by roadrunner View Post

 

I will NOT be buying anything from them. They just lost a sale on some Pro 750s.


Agreed! My Ed. 8 pangs have long subsided due to this information. For better isolation I'll stick with my SE535s.

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