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Ultrasone's commitment to customer service - Page 17

post #241 of 299

Great response.  # added.  I guess I'll hang on to my HFI580 now.  

post #242 of 299


Thank you for stepping up to the plate and having the courage to face this forum pubicly.

It this is an indication of how the new "sheriff" will be handling things then Ultrasone selected a good person for the job.

post #243 of 299

Thanks Randy, nice to see Ultrasone step up here and remedy the situation.  Makes me more comfortable with my new Ed8 Limited.  The 10's we'll see how the economy treats me.

post #244 of 299
Alright, the thread is open again.

A reminder: no personal attacks.

We are keeping a close eye on this thread. If there are personal attacks or if flamebait gets tossed around, those posts will be removed and the offenders will be dealt with appropriately.
Edited by Uncle Erik - 10/20/10 at 4:24pm
post #245 of 299

I hate you Erik!




Glad all ended well for you David.

post #246 of 299

Happy to hear this is getting resolved, I think my next pair of phones may be Ultrasones now that there seems to be some leadership and accountability at the US branch. 

post #247 of 299
Thread Starter 

I want to address earlier posts which were removed.  I have been wholly honest regarding the situation.


I want to also say.  My dealings with Randy Fuchs thus far have been extremely pleasant.  He appears eager to please and appears to be committed to righting this situation.  I will comment further on this matter this weekend after I spend some time with the new pair.


Most importantly,


I thank each and every one of you who made your support public and I believe this made a huge difference.  When this resolves, each and every one of you will be receiving a personal email from me.  And as a result of this, I have already contacted Jude discussing how to become a contributing member so that I can help ensure that this site stays alive and well-maintained for many years to come.


Thank you all very much!



Edited by DavidMahler - 10/20/10 at 5:11pm
post #248 of 299

Good luck! Sounds like they're finally starting to work with ya.

post #249 of 299

Good stuff. Good luck David, and to Randy & Ultrasone.

post #250 of 299

Nice clean-up Erik!

post #251 of 299

What a great response from Randy. I'm happy to hear this is being resolved. David, do let us know how you like your new Limited Editions.

post #252 of 299

Excellent response Randy. I believe this is what we all wanted to read. I'm glad to see this getting resolved.

post #253 of 299

good for you david. glad ultrasone did the right thing

post #254 of 299

Congrats David! Thanks Ultrasone! Looks like I can continue saving for my Pro 900s in peace.

post #255 of 299

I can't wait to find out if he wants to keep them, and maybe refund the other purchaser.. hmm

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