Anaxilus
Headphoneus Supremus
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Great response. # added. I guess I'll hang on to my HFI580 now.
Ultrasone's commitment to customer service
- Thread starter DavidMahler
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- headphones over-ear ultrasone
DannyB
500+ Head-Fier
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Randy.
Thank you for stepping up to the plate and having the courage to face this forum pubicly.
It this is an indication of how the new "sheriff" will be handling things then Ultrasone selected a good person for the job.
Thank you for stepping up to the plate and having the courage to face this forum pubicly.
It this is an indication of how the new "sheriff" will be handling things then Ultrasone selected a good person for the job.
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Thanks Randy, nice to see Ultrasone step up here and remedy the situation. Makes me more comfortable with my new Ed8 Limited. The 10's we'll see how the economy treats me.
Uncle Erik
Uncle Exotic
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Alright, the thread is open again.
A reminder: no personal attacks.
We are keeping a close eye on this thread. If there are personal attacks or if flamebait gets tossed around, those posts will be removed and the offenders will be dealt with appropriately.
A reminder: no personal attacks.
We are keeping a close eye on this thread. If there are personal attacks or if flamebait gets tossed around, those posts will be removed and the offenders will be dealt with appropriately.
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I hate you Erik!
Glad all ended well for you David.
Glad all ended well for you David.
Caphead78
500+ Head-Fier
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Happy to hear this is getting resolved, I think my next pair of phones may be Ultrasones now that there seems to be some leadership and accountability at the US branch.
DavidMahler
Headphoneus Supremus
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I want to address earlier posts which were removed. I have been wholly honest regarding the situation.
I want to also say. My dealings with Randy Fuchs thus far have been extremely pleasant. He appears eager to please and appears to be committed to righting this situation. I will comment further on this matter this weekend after I spend some time with the new pair.
Most importantly,
I thank each and every one of you who made your support public and I believe this made a huge difference. When this resolves, each and every one of you will be receiving a personal email from me. And as a result of this, I have already contacted Jude discussing how to become a contributing member so that I can help ensure that this site stays alive and well-maintained for many years to come.
Thank you all very much!
-David
I want to also say. My dealings with Randy Fuchs thus far have been extremely pleasant. He appears eager to please and appears to be committed to righting this situation. I will comment further on this matter this weekend after I spend some time with the new pair.
Most importantly,
I thank each and every one of you who made your support public and I believe this made a huge difference. When this resolves, each and every one of you will be receiving a personal email from me. And as a result of this, I have already contacted Jude discussing how to become a contributing member so that I can help ensure that this site stays alive and well-maintained for many years to come.
Thank you all very much!
-David
XTTX
Head-Fier
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Good luck! Sounds like they're finally starting to work with ya.
Good stuff. Good luck David, and to Randy & Ultrasone.
Nice clean-up Erik!
dongringo
500+ Head-Fier
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What a great response from Randy. I'm happy to hear this is being resolved. David, do let us know how you like your new Limited Editions.
Excellent response Randy. I believe this is what we all wanted to read. I'm glad to see this getting resolved.
audiophileforlife
New Head-Fier
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good for you david. glad ultrasone did the right thing
GeorgeGoodman
1000+ Head-Fier
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Congrats David! Thanks Ultrasone! Looks like I can continue saving for my Pro 900s in peace.
Hordsak
New Head-Fier
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I can't wait to find out if he wants to keep them, and maybe refund the other purchaser.. hmm
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