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Ebay question.. Possible problem.

post #1 of 14
9/23/10 at 10:45am
Thread Starter 

Someone bought a game from me. I always include DC.. He sent me a email saying when will his game arrived. I checked the tracking number. It was delivered on the 20th. He sent me the email yesterday.

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post #2 of 14
9/23/10 at 4:58pm
Quote:
Originally Posted by kool bubba ice View Post

Someone bought a game from me. I always include DC.. He sent me a email saying when will his game arrived. I checked the tracking number. It was delivered on the 20th. He sent me the email yesterday.


Perhaps it was delivered to someone else at the household? If the tracking number says it has been delivered I'd be inclined to think that's the case (unless it's my deliveryman who's been known to leave my packages in open view to everyone on my driveway when no-one's home). If it goes to a dispute surely paypal would be on your side because of the tracking evidence. 

 

By the way what's 'DC'?


Edited by jjinh - 9/23/10 at 4:59pm
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post #3 of 14
9/23/10 at 5:06pm
Quote:
Originally Posted by jjinh View Post
By the way what's 'DC'?


Delivery Confirmation #, used by USPS.


Edited by wuwhere - 9/23/10 at 5:31pm
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post #4 of 14
9/23/10 at 5:09pm
Quote:
Originally Posted by kool bubba ice View Post

Someone bought a game from me. I always include DC.. He sent me a email saying when will his game arrived. I checked the tracking number. It was delivered on the 20th. He sent me the email yesterday.


Unfortunately, without signature confirmation the package may have been left on a door step which meets the criteria for delivery confirmation for USPS, UPS and FedEx.  However, since you do have delivery confirmation I would say that you have a strong case to not have to reimburse him for the item.  

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post #5 of 14
9/23/10 at 5:25pm

They're probably telling the truth. I would just refund the money and be done with it, unless there are some other warning signs. 

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post #6 of 14
9/23/10 at 5:28pm
Quote:
Originally Posted by virometal View Post

They're probably telling the truth. I would just refund the money and be done with it, unless there are some other warning signs. 


Wow, that's really trusting your fellow man.  Maybe it's because I'm a New Yorker, but I don't trust anyone I don't know first.

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post #7 of 14
9/23/10 at 5:59pm

Does he live in an apt complex?  Sometimes they drop stuff off at the office

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post #8 of 14
9/23/10 at 8:55pm

I recently had a similar issue.  Delivery confirmation said it was delivered but I never got the package.  I live in an apartment complex with two building, and both buildings have the same apartment numbers (different house number).  My package was delivered to a neighbor in the building directly across from mine (same apartment number but different house number).  Fortunately the neighbor returned the package to me.  

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post #9 of 14
9/24/10 at 11:53am
Thread Starter 

He has 100% feedback. Over 300. He has yet to respond to my pm.. I c/p the tracking & asked if this was his correct address? If he just ends up giving me negative feedback he won't be getting his money. If he asks for as refund I will give it.. I did it once before, when the post office FUBARed two blu rays I sent to a customer.
 

Quote:
Originally Posted by lmf22 View Post

I recently had a similar issue.  Delivery confirmation said it was delivered but I never got the package.  I live in an apartment complex with two building, and both buildings have the same apartment numbers (different house number).  My package was delivered to a neighbor in the building directly across from mine (same apartment number but different house number).  Fortunately the neighbor returned the package to me.  

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post #10 of 14
9/26/10 at 1:27pm
Thread Starter 

He seems sincere & apologized for the 'trouble' he caused.. Seems very legit. I refunded him the money, & I am sending him a free game. Soul Calibur 4. Customer satisfaction is my number #1 concern. & take my feedback very seriously. Once the PO FUBARed two Blu rays I sold to a customer on Ebay. I could have easily took the easy way out. I could have said it was out of my hands. It was the post office fault.. Which is true, but I don't work that way. After he shipped me the BR's back I sent him a refunded shipping included. He posted two very positive responses. I do this cause that is what I would want other sellers to do to me. Once I paid a seller twice. The person was kind enough to notify me ASAP & returned my money.

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post #11 of 14
9/26/10 at 1:30pm

Very trustworthy for eBay. I hope this guy is sincere since you've been too nice!

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post #12 of 14
9/26/10 at 1:45pm
Quote:
Originally Posted by kool bubba ice View Post

He seems sincere & apologized for the 'trouble' he caused.. Seems very legit. I refunded him the money, & I am sending him a free game. Soul Calibur 4. Customer satisfaction is my number #1 concern. & take my feedback very seriously. Once the PO FUBARed two Blu rays I sold to a customer on Ebay. I could have easily took the easy way out. I could have said it was out of my hands. It was the post office fault.. Which is true, but I don't work that way. After he shipped me the BR's back I sent him a refunded shipping included. He posted two very positive responses. I do this cause that is what I would want other sellers to do to me. Once I paid a seller twice. The person was kind enough to notify me ASAP & returned my money.





Quote:
Originally Posted by Alc Jr View Post

Very trustworthy for eBay. I hope this guy is sincere since you've been too nice!


Indeed. If only all of eBay were this generous. That said I haven't yet had a bad experience on eBay.

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post #13 of 14
9/26/10 at 2:27pm
Thread Starter 

I know. I try to think positive.
 

Quote:
Originally Posted by Alc Jr View Post

Very trustworthy for eBay. I hope this guy is sincere since you've been too nice!

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post #14 of 14
9/27/10 at 8:03am

I would first send him a screenshot of the tracking where you see it has been delivered on the 20th.

Then contact USPS if he still insist that he have not received it.

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