o and also, will it matter if i'm not the original owner of these. i bought these from another user on this forum just a couple weeks ago.
ok so it looks like my question was answered when westone customer service emailed me within a few hours of my email to them.
now my next question is how do i send these to them with prepaid, insurable, trackable shipping? any suggestions? thanks.
powderhound, would i be able to get the warranty services if i'm not the original owner? i bought my 3's from another user here a few weeks ago. but these were originally purchased in april 2009; however, i don't have a copy of the invoice or anything, but i do have the original warranty paper from the retailer. would that be good enough?
I agree with Herooftime:
I sent back my busted (picture below) ADV Alpha series last month according to the Westone warranty procedure (they were in warranty).
Within a week, they sent me a NIB replacement!
I needed new tips also, so BONUS.
It's nice when things go smoothly - this level of service is definitely appealing.
No Westone's service is awful. The filters on my Westone 3 are damaged. Westone can't help. Westone won't touch them all they do is give me baloney about they are out of warranty and can't help, not even a part number or direction but to just buy a new pair of W30's. $400.00 in the trash.