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westone warranty

post #1 of 13
Thread Starter 
does anyone have any experience with the westone warranty service? my westone 3 has a problem near the jack area. when i press on the "L" part, the signal completely cuts out. so i sent them an email b/c the website seems to be down right down. but i was just wondering if anyone had any prior experience with the westone warranty service.

o and also, will it matter if i'm not the original owner of these. i bought these from another user on this forum just a couple weeks ago.

thanks.
post #2 of 13
Thread Starter 
ok so it looks like my question was answered when westone customer service emailed me within a few hours of my email to them.

now my next question is how do i send these to them with prepaid, insurable, trackable shipping? any suggestions? thanks.
post #3 of 13
ups and usps come to mind
post #4 of 13
Quote:
Originally Posted by nyjets28 View Post
ok so it looks like my question was answered when westone customer service emailed me within a few hours of my email to them.

now my next question is how do i send these to them with prepaid, insurable, trackable shipping? any suggestions? thanks.
Best methods are:
FedEx
DHL
UPS
USPS - priority mail will give you a tracking number
post #5 of 13
Thread Starter 
powderhound, would i be able to get the warranty services if i'm not the original owner? i bought my 3's from another user here a few weeks ago. but these were originally purchased in april 2009; however, i don't have a copy of the invoice or anything, but i do have the original warranty paper from the retailer. would that be good enough?
post #6 of 13
Quote:
Originally Posted by nyjets28 View Post
powderhound, would i be able to get the warranty services if i'm not the original owner? i bought my 3's from another user here a few weeks ago. but these were originally purchased in april 2009; however, i don't have a copy of the invoice or anything, but i do have the original warranty paper from the retailer. would that be good enough?
Were they registered under the other persons name? If you are not sure PM me the info and I'll check for you.
post #7 of 13
Thread Starter 
i'm not sure; but i signed up for the extra one year warranty under my name (using the westone warranty card that came with the package.) what info would you need to check the warranty information?
post #8 of 13
Quote:
Originally Posted by nyjets28 View Post
i'm not sure; but i signed up for the extra one year warranty under my name (using the westone warranty card that came with the package.) what info would you need to check the warranty information?
Then you are fine.
post #9 of 13
Thread Starter 
ok thanks. so i just send it in and tell them that i registered for the warranty already?
post #10 of 13
Send them in with whatever information Kyle passed to you in the email. Customer Service will confirm the warranty registration on this end.
post #11 of 13
I have to say I had a similar issue with my cable / jack and Westone were perfect when it came to providing warranty service.
post #12 of 13
Thread Starter 
thanks for all the help powderhound!
post #13 of 13

Westone Warranty is very superb, and I know this is late post to the forums, but my experiences thus far with Westone has been good. They have gained a loyal customer ^_^

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