JiPod, any news on your order?
Datapoint: I sent a query about their cables on May 17, and received a reply on May 20.
I've since decided not to order the cable since I wasn't totally clear he understood what I was interested in and I didn't want to pay that much for something we weren't totally in sync about.
hi has anyone received a response lately from null audio because i have sent about 3 different emails from their contact us section and still no response. once i get my triple fi 10 i want a cable from null but apparently no one is receiving responses so i dont want to purchase something and risk not getting it.
I ordered a cable from them a few weeks ago. While shipping was quick and responsiveness pre-sale was great, something was definitely off. They sounded almost hollow with strange, asymmetric imaging. Finally, after listening for a few days, I decided to check the wiring -- lo and behold, the right channel had been mis-wired and polarity reversed.
Kevin just told me they were making a replacement to ship to me; I will update when I get it. Hard to extrapolate from a sample size of one, but that's been my experience.
Sorry for the resurrection, but the pins were too loose on the Arete on my brand new Hidition NT6 too. The Null Audio support basically said their pins are correct and my original NT6 cable AND my Effect Audio cable pins which fit perfectly must be too big. They suggested flattening the pins, which would be a solution (albeit not ideal) if their very cheap plastic connector didn't totally crumble as soon as I starting messing with it.
Apparently my issue made it to Kevin and things are now resolved. I received an apology as well. The guy who was dealing with me originally didn't realize the NT6 connectors have slightly changed and their 2-pin cable no longer fits properly. Their support is slow to respond, but they did take things seriously once they realized they made a mistake telling me it would fit my NT6 before placing my order.