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- Users: yic42
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Seeking advice: Audio-gd customer service (NFB-15)
I wanted to provide an update to my situation. Audio-gd received my NFB-15 on September 8. One week later, they informed me that indeed the left channel DAC was damaged and repaired. The unit was promptly shipped back to me, and they refunded $32 of my shipping costs. So far in my testing...- yic42
- Post #13
- Forum: Introductions, Help and Recommendations
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Seeking advice: Audio-gd customer service (NFB-15)
I guess the bottom line is, not all companies will reimburse costs associated with shipping a defective item back for warranty service. Audio-gd's policy, as stated on their website: "If the gears have any problems (manufacturing defects and which is not caused by the user), customers can...- yic42
- Post #12
- Forum: Introductions, Help and Recommendations
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Seeking advice: Audio-gd customer service (NFB-15)
Thanks for the words of encouragement, jodgey (and hello from Austin!). I really hope you are right, because shipping a rather expensive piece of equipment back to a vendor without tracking, insurance or confirmation defies conventional wisdom and the common business practices that we are...- yic42
- Post #6
- Forum: Introductions, Help and Recommendations
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Seeking advice: Audio-gd customer service (NFB-15)
Thanks for the constructive criticism. You raise good points, and maybe I have read more into it than what was really intended. I googled how to remove the ASIO driver. Multiple sources suggested removing a registry entry, so I tried doing that, but it did not solve the problem. Kingwa...- yic42
- Post #3
- Forum: Introductions, Help and Recommendations
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Seeking advice: Audio-gd customer service (NFB-15)
Hello everyone, I am new to the forums, and was hoping to hear some advice on an issue. I will also start this thread as a benefit for others, so that we can all learn from shared experiences. Earlier this year I purchased the Sennheiser HD-600, and wanted to pair them with a nice amp. ...- yic42
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- Replies: 13
- Forum: Introductions, Help and Recommendations