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  1. yic42

    Seeking advice: Audio-gd customer service (NFB-15)

    I wanted to provide an update to my situation.  Audio-gd received my NFB-15 on September 8.  One week later, they informed me that indeed the left channel DAC was damaged and repaired.  The unit was promptly shipped back to me, and they refunded $32 of my shipping costs.  So far in my testing...
  2. yic42

    Seeking advice: Audio-gd customer service (NFB-15)

    I guess the bottom line is, not all companies will reimburse costs associated with shipping a defective item back for warranty service.  Audio-gd's policy, as stated on their website:   "If the gears have any problems (manufacturing defects and which is not caused by the user), customers can...
  3. yic42

    Seeking advice: Audio-gd customer service (NFB-15)

    Thanks for the words of encouragement, jodgey (and hello from Austin!).  I really hope you are right, because shipping a rather expensive piece of equipment back to a vendor without tracking, insurance or confirmation defies conventional wisdom and the common business practices that we are...
  4. yic42

    Seeking advice: Audio-gd customer service (NFB-15)

      Thanks for the constructive criticism.  You raise good points, and maybe I have read more into it than what was really intended.  I googled how to remove the ASIO driver.  Multiple sources suggested removing a registry entry, so I tried doing that, but it did not solve the problem.  Kingwa...
  5. yic42

    Seeking advice: Audio-gd customer service (NFB-15)

    Hello everyone,   I am new to the forums, and was hoping to hear some advice on an issue.  I will also start this thread as a benefit for others, so that we can all learn from shared experiences.   Earlier this year I purchased the Sennheiser HD-600, and wanted to pair them with a nice amp. ...
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