Could you please provide some more information? What Tidal app issue are you referring to?

Hi @anandgiridhar There is a bug in the Roon Arc app. In order to update it, you will need to delete the currently installed app and install the new version. Unfortunately that will erase any downloaded content and settings for the Roon Arc app. This will not affect any other app. To delete...

Thank you for pointing this out. I left a few emails and messages for team members to look into this ASAP when they are back in the office Monday morning.

Still no info on Tidal Max. Tidal partner team has been silent. Will follow up again. Also added the request to add Apple Classical support to the SP1000/SP1000M/SP2000 players.

Are you using the embedded Tidal app or the Tidal app downloaded from the Services/download tab?

Roon Arc currently is not supported on the CA1000/CA1000T. It was added by accident to the download tab when the app versions were last updated. There currently is no ETA on adding support for Roon Arc on the CA1000/CA1000T.

The apps on the download tab are tested by the QA team before being pushed out to the players. As these are tested each time a new app is released to ensure compatibility with our customized version of Android, they sometimes may be a version or two out of date before they are pushed out. This...

I would suggest logging out of Amazon Music and logging back in. If that does not work, try removing Amazon Music app and install again. You can also get the latest version of the app (not sure what version you are using now) and sideload it onto the player. You can download the APK from a...

@npatrix To follow up, according to the support team, it sounds like a potential hardware issue and will need to be sent into AK for repair.

Are you having issues with the embedded Tidal app or the full Android version that is in the services download tab?

On the VU meter screen, swipe left/right to change VU meters. Manual is available on the AK website - https://astellnkern.com/support/download_detail.jsp?bbsNo=400&searchParamUrl=bbsType%3Ddownload%26pageSize%3D10%26page%3D1%26langType%3D1

The AK HB1 received Roon Tested certification as of today - 5/31. https://roon.app/en/partners/140/astellkern

Not sure what the issue could be. This is the first time I've heard that happen for any AK player. Let me ask the team and get back to you.

Not yet. I reached out to the Roon team for an update but haven't received one yet.

I thought they were still in limited production. I reached out to the hardware team to confirm status and will share after the US holiday.

Can you provide some additional information? When you say wirelessly, are you referring to Bluetooth or via DLNA?

Per warranty terms, products purchased out of country will not be covered by warranty in a different country. For example, if you are in the US and purchase from the UK, you would not be able to submit a warranty claim in the US. You would need to send product back to the UK for warranty repair.

You can only rip to internal memory, but can move albums and tracks from internal memory to microSD card in folder view.

@tirezege I sent you a PM.

The SP3000T does not support spatial audio.

Unfortunately, there is not a button lock. This feature has been requested a few times and I have shared with the team. I actually just shared the request again late last week. I will follow up with the dev team again this week with this request.

Please note, the Astell&Kern NOVUS, our latest collaboration with Empire Ears, has been delayed and expected to begin shipping to dealers around the end of June 2024.

Unfortunately not yet. I have been speaking directly to the Roon team about the issue. Was told their support and dev teams are aware of the issue and working on it. They are supposed to share an update soon.

I left a message for our global repair head. Once I have more info, I will follow up with a PM. It is currently the weekend in Korea, so I will need to wait until Monday for a response.

Unfortunately it cannot be user replaced. You would need to send it into Astell&Kern for replacement.