Pros: Decent sound
Cons: JH Audio cannot make IEMs that fit
I orederd a pair of JH 16Pro IEMs in May. It is now June 15th. Since ordering the first pair, I have returned at my cost of $21.15 each time, the IEMs three times. Each time, Caleb Ellis, who manages the department that makes the IEMs, said he could not explain what had happened.
The left IEM of the first pair fitted perfectly with the impressions I paid an audiologist $100 to make and send to JH Audio in Florida. The right one was painful. I called to complain and was told by Caleb, to return them to JH Audio at my expense, which I did.
Ten day later, they arrived again. This time, not only did the right one fall out of my ear but so did the left one. I called again and again returned them at my expense.
Ten or so days later the IEMs arrived. Neither would stay in my ears. I called again and was again told to return them at my expense, which I did. About two weeks later, the IEMs arrived. So did a box containing IEMs for someone named Irvin. Mind did not fit; (neither did Irvin's).
This time Caleb sent a prepaid label for the return of my IEMs and those intended for Irvin. Mine were returned about ten days later. Neither would stay in my ears. Caled suggested that I visit the audidologise again and pay her another $100 to have another pair of impressions made, Apparently JH Audio had damaged the first set of impressions, the pair with the perfect left-ear monitor, and wanted another opportunity to make a pair that would fit me. I refused and demanded a full refund.
Caleb said he would have Jerry, the owner's wife, call me. When she had not by the following afternoon, I again paid to have the IEMs shipped to Florida.
Unless you want to chance an experience like mine, order IEMs from another conpany.