Indeed, couldn't have said it better myself.

Just an update to my woes with my defective UA5 unit - So after some back and forth with the AliExpress store I ended up sending my unity back, and today I finally received my eagerly awaited replacement. This new unit operates flawlessly and I'm really happy with the sound and how it pairs with...

I was not aware of this, and was misled by the sellers advertising. Had I known this I would have advised my brother not to shop on the AliExpress store for any gifts. I'm in touch with the seller now, but the language barrier is not making things easy. I'm really confused as to what the...

Thanks! My brother purchased it directly from Shanling's AliExpress store so I got in touch with them directly by email, I'll post an update on here once I hear back.

So I went ahead and did the firmware update and still no dice. At this point I'm pretty confident that I got a dud. OLED burn-in, the whole no sound until I unplug and re-plug my IEMs, and finally I also noticed some sporadic half second sound cut outs. I feel they sent me some RMAd / used unit...

I read over the whole thread but have not tried the firmware yet, the reason being that my issue though similar, is not quite the same. The similar part is having to connect the USB-C while the music is playing. Mine is similar but it's the audio jack that you have to connect while the music is...

Perfect, thank you again. It looks like the firmware link in that thread still works, so I'll have a read and decide what to do from there.

Really? Okay, well maybe there is some hope then still, thanks for the heads up. Shanling is still on Lunar New Year holidays, so I will be waiting until next week for a reply, we'll see how that goes. I take your word for it though, when it's running, the UA5 sounds fantastic.

Thanks, this is what I wanted to know. I'm pretty confident that my unit is defective, and I sent Shanling an email, hopefully I hear back. I wouldn't be surprised if it's a refurbished unit considering it has two glaring issues, just hoping the customer service at Shanling won't give me a hard...

Hey everyone new guy here looking for some potential tech feedback with regard to my new UA5. I also posted this on HiFi guides but I figured that I would try here as well. So I just received a Shanling UA5 as a birthday gift, and upon starting it up, I noticed that the very outer edges of the...