I am using a SanDisk Extreme 1TB formatted as FAT32 with 35,292 songs. All my music is on the micro sdcard with the Internal Memory reserved for the system and Tidal or Amazon Music downloaded tracks. I upgraded to 1.51 and then reinitialized the media scan. The scan took about an hour and a...

Did we ever figure out how to get the Tidal open service app installed now that the updates are xapk packages?

I have an SP1000 that is using a SanDisk Extreme 1 tb micro sdcard without issue for months. Most likely your problem is that the scan is getting hung up by a corrupt file. Mine has over 37,000 tracks and the scan takes less than a couple of hours. The SP1000 will always scan for changes on...

xDSD would be a better choice. Balanced from the DAC to your ears.

Rhetorical or not, a decision not to completely rewrite the firmware for an existing product to provide all the features of the current products does not imply the company has abandoned the product. As long as the product does everything it was designed to do when introduced the company has met...

Tidal works fine on my KANN. Firmware version 1.12CM and Tidal version 1.2. Seems like it is an issue related to your setup rather than AK.

The USB input is designed to connect to a computer. Computer connections to an external DAC do not use OTG cables and Windows based computers require a driver to be installed. I would guess your problem is caused buy the DAC8 rather than the SP1000. You might have better luck checking with T+A...

How are you connecting the SP1000 to your DAC8 DSD? I know you are using an OTG cable, but is it the one your DAC8 DSD says to use? What input are you connecting it to on the DAC8 DSD?

I would guess some level of corruption in either the firmware or the library. Try a restore factory settings reset and if that doesn’t fix it return it or send to Astell & Kern for repair.

Access to the Playlist folder is blocked by the AK operating system so it shows the "there are no files" message. You have to manage the playlists by using the PLAYLIST option on the Home Screen. Since I do not have my AK380 anymore, I can not walk you through the steps to do it, but it works...

How are you trying to create the playlist? I have no problem creating them on my AK380 or loading them on after creating them on my computer, but I need to know a lot more about what you are doing to help you.

Before the new OS, on every AK dap from my AK120 through my AK380 I was able to copy playlists created on my PC to it and use them to listen to music from my 33,000 song library. Now that is a real missing playlist feature. Yet, no whining or complaints about it. Your issue is just not worth...

Use the Fiio L21 cable with an adapter like this: https://www.cablestogo.com/product/03195/rca-jack-to-3.5mm-mono-plug-audio-adapter

You are in the Bluetooth Mode. Power off and then power on holding the Rotary Knob down till it changes to green. That puts it in the analog mode.

I have that case and use a 1 inch (2.54 cm) piece of foam below my SP1000 in its leather case.