What version is your firmware? I did it from v1.68 to v1.72. It took me forever to get mine to work, but here's how. Go to My Computer/Samsung YP-T9, then go as far as you can go where you see all of the folders (Music, Pictures, Video, etc.) And where you d/l'ed that zip file? Drag those two files where the folders are. At first I though you had to put them in the system folder, but you don't, just in the main folder directory. After you've done this Safely Remove it and turn the player back on to update the firmware. Hope this works and PM me if you have any questions...Also question for you, I never could get album art to work right (when done drag and drop), what about you? I've always seen this complaint for it, but I though they fixed it with firmware.