I would stop your credit card payment if you still can. I dont have my headphones after almost 5 months. I spent over $700 on cables and now have to waste my time to send countless emails just to get back what I paid for. For me doesnt fall under unprofessional or bad customer service. Its plain scam. Save yourself trouble, don't do business with them. Interestingly Whiplash logo disappeared from head-fi sponsors recently.