Originally Posted by spritzer /img/forum/go_quote.gif Parts cost times three is on the low side for a normal retail company to cover labor costs and you see a lot higher margins here without anybody complaining.
Yes, but most retail companies do their own R & D work, rather than selling DIY designs.
Originally Posted by Beefy /img/forum/go_quote.gif Yes, but most retail companies do their own R & D work, rather than selling DIY designs.
Sure but that requires an even higher markup. The basic rule of thumb in manufacturing is parts cost time three and that's without any R&D. I'm not doubting that in this instance it is a bit on the high side but nothing which we don't see every day.
Are these amps beyond the repair capabilities of a specialist hifi repair shop. Could people send them there instead of to a guy who is obviously full of sh**? You all need to take action against the guy, I have never seen this level of patience in retail in my life, he is making and selling expensive amps, he is no genius, no artist and deserves NO sympathy.
Keep in mind the purpose of this thread. There is a high level of trouble for a reason. There are also good stories that aren't part of the tale.
I believe SP has met it's Waterloo with this matter. I hope for the sake of the victims that SP backs its commitments as quickly and competently as he takes payment. For the money these things command, our members deserve nothing less.
This thread and others should have a negative impact on SPs future business because we want our toys as soon as we pay for them. If we pay more, there are higher expectations. Expectations that aren't currently (and for some time past) being met.
From the sound of reports that the customers are getting bad product back is very disturbing. At this point, our community should stand behind its members and boycott SP until this is corrected to our members satisfaction. If anyone has an outstanding order, they should postpone/cancel it and stop recommending SP until this gets resolved.
Originally Posted by Happy Camper /img/forum/go_quote.gif I believe SP has met it's Waterloo with this matter. I hope for the sake of the victims that SP backs its commitments as quickly and competently as he takes payment. For the money these things command, our members deserve nothing less.
Waiting is NOT the issue, here. During good times when everyone has money in their pockets, back logs grow rapidly and waiting lines are almost always very long for small mfrs. who make primo equipment and who, for a varietyof sound business reasons, do not expand their production capacity.
The rationality of this approach is also not the issue here. This is a rational approach in dealing with fluctuating demand and SP is not unique in this regard. I ordered an amp and preamp in October of 1997 from a highly reputable mfr and was told it would be about 6 months before it was delivered, and it was. This mfr. has made a lot of money in the last 3-4 years; has many happy customers; and penty of money to ride out some pretty severe hard times. He calls it his "R&D period".
I finally reached Mikhail by phone this evening. He said my amp repair is "done" and that it will be shipped "tomorrow" with delivery on Saturday, when I can be home.
Good luck, Kang. One thing interests me, though. Why did you have to call him to find out your amp is done? If it truly was done, shouldn't he have called you to let you know?
Originally Posted by 4N6 /img/forum/go_quote.gif Good luck, Kang. One thing interests me, though. Why did you have to call him to find out your amp is done? If it truly was done, shouldn't he have called you to let you know?
Customer service at SP...it boggles the mind.
I 'm living in France and I 'm victim of Mikhail like others people, I'm sure it' is nothing compared to a lot of people but the methods are the same, I paid a casing for a mpx3 which didn't fit ( duly returned by me waiting for the good size since more 60 days ... ) of course he didn't send this item despite several mails telling me ' this item is on its way " he gave me a tracking number which is registered but not delivered USPS waiting for the parcel, consequently I will never receive this casing, I requested the reimbursement of $ 149 a lot of time because I want to close this matter: without reply up today. I will not give up, I 'm going to register a claim with paypal " just on principle " people must know, and I 'll write about the manufacture in several forums in France in order to inform the people about the behavior of his owner. I don't like to be deceived, and I 'm sure that will cost to him more than $ 149 spent.....
He is going to loose his business and every day a little bit more ...
Originally Posted by Kang /img/forum/go_quote.gif I finally reached Mikhail by phone this evening. He said my amp repair is "done" and that it will be shipped "tomorrow" with delivery on Saturday, when I can be home.
Yeah good luck with that. He told me last week that he will ship it last Friday/Saturday. And that when he says he will ship it he will ship it when I kinda questioned his track record. Guess what? It's thursday evening and as far as I can tell he still hasn't shipped it yet!
Saturday he sent me pictures of shipping labels (This does not equal shipping it) and Monday he tells me that he is snowed in. Tuesday it'll go out, but nope! Turns out something or other is behind so he will get it out Wednesday so he should be able to get it out right? Yeah no luck there either. As far as I know Thursday it still has not shipped yet and he made a guarantee to have it ship tomorrow or he will personally deliver it by flying out.
I have decided to trust him and hold my breath until it ships!
Hey nice.. hit him where it hurts I guess. Shrug I was a pretty big proponent and supporter and now I only have shame for any positive things I've said about his products whether they still hold true or not.
Originally Posted by Icarium /img/forum/go_quote.gif Hey nice.. hit him where it hurts I guess. Shrug I was a pretty big proponent and supporter and now I only have shame for any positive things I've said about his products whether they still hold true or not.
Why have you shame? The shame is on Mikhail. You have done nothing wrong except have faith in another person. You cannot be faulted for that.
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.
