USB Audio interface cuts out when streaming video

Jan 11, 2017 at 10:16 PM Thread Starter Post #1 of 5

Cuteboy

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I am having an AWFUL issue ever since I've finished putting together a new audio set up for my computer.
The issue is any video streaming I have going, YouTube, twitch, etc, will completely freeze at irregular intervals ranging from a few seconds to over an hour.
The Videos will not restart unless I unplug my audio interface.
During the time the stream freezes my audio interface also will not transmit or receive audio from my computer, though I know it is picking up my voice based on both the direct monitor and the signal lights. The interface works again immediately after unplugging and re plugging it.

I've been searching very hard for a solution to this issue and have come up with little to nothing so I thought I'd ask.

computer:
Windows 7 home
fx-8350
asus sabertooth 990fx 2.0

using a Behringer U-Phoria UMC22 as an interface with a bm-800 microphone and Phillips Fidelio x2 headphones

Interface is run into the Mainboard through a usb 3.0 port on the back, I have tried multiple usb ports.

I am using the Behringer USB WDM AUDIO 2.8.40 Driver.

Any help will be appreciated
Thank you in advance
 
Jan 13, 2017 at 9:40 PM Post #2 of 5
More information now that I have had more time with the interface.
It seems to happen most often when I have multiple applications trying to access my audio.
Worst possible combination seems to be twitch and Teamspeak.
it gets to the point it cuts every 10-15 seconds.
 
I have the Allow applications to take exclusive control off on both the speaker and the line in devices.
 
I am really at a loss here and am about ready to just return this interface as it is simply NOT working out.
 
Jan 13, 2017 at 9:53 PM Post #3 of 5
You're probably using a shorter path than Windows mixer. That's what's making your interface go haywire. Use directsound as much as possible if streaming multiple digital audio all at once.
 
Jan 13, 2017 at 10:09 PM Post #4 of 5
I'll definitely try that for teamspeak, but I'm not entirely sure how to do that for most of my other applications. I'll set it to direct as much as I can and see if it improves.
 
Thanks
 
Jan 15, 2017 at 5:24 PM Post #5 of 5
It has now started to happen even when only one program is feeding audio to my interface. 
and is extremely frequent.
 
im trying to figure out what triggers it but it is seemingly random and I cannot force it to happen.
 

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