UPS troubles?

[Sinbios]

i live in canada, and recently bought a mp3 player from the united states. the mp3 player was $130, and the seller shipped it with UPS. when it arrived, UPS charged me a total of SIXTY EIGHT DOLLARS! is there any way to get this back? would they refund the money if i told them that the item is a mistake and should be returned to the sender?

 

[tkam]

Sounds like customs and duties fees to me. I doubt you could get your money back but I'm not sure about that. In the future you can usually avoid those fees by having the sender mark it as a gift and declaring the value as $50 or less.

 

[Genetic]

http://www4.head-fi.org/forums/showthread.php?t=102355

Amicalement

 

[Sinbios]

the problem is, my parents have already accepted the package and paid the fee. is it possible to get a refund/ask the seller to contact ups?

 

[Genetic]

Quote:

Originally Posted by Sinbios the problem is, my parents have already accepted the package and paid the fee. is it possible to get a refund/ask the seller to contact ups?

Honestly there is probably no way you could do this. The deal has run his entire course. I dont want you to take it the wrong way, in fact I'm almost in the same boat as you are, but the lesson here is that a buyer has to ask at the beginning of the transaction what will be the shipping options/conditions.

At this stage of the deal, he will never refund anything and probably say that it was your (and mine) responsability to ask these questions.

It could have been worst you could have been asked to pay 43.85$ after a transaction of 50$...... like me....

Amicalement

 

[Sinbios]

aha, UPS agreed to refund it and ship it back to the sender, since i resisted the urge to open the package.

 

[Yeldarb]

A colleague at work was sent an item from New Zealand. It arrived damaged and was sent back to UPS to return to the seller. UPS refuse to accept any responsibility for the damage, but the seller is willing to refund the money paid.

Why is this a problem you may ask? Well my colleague paid £30 in customs duty on delivery and is having major problems with getting a refund. The catch is that if UPS admit liability, their computer will allow for a refund of duty. If they do not, the duty is not refunded, and the individual is left to argue with Customs and Excise about duty paid on goods they don't have.

UPS Customer services have admitted that this may be a little problem for their customers, but appear unwilling to do anything to fix their system.

Brad

 

[Genetic]

Quote:

Originally Posted by Sinbios aha, UPS agreed to refund it and ship it back to the sender, since i resisted the urge to open the package.

I'm glad for you. But I contacted my UPS office and they told me that they had to obtain a green light from the sender before doing that. If he refuse, the package is a total loss.

Amicalement

EDIT: I dont trust UPS and they deserve that sentiment. Yesterday after I saw that the tried for the first time to deliver the item, I call them not once but twice to postpone any additional attempt. This was made with one phone call in the afternoon and I double checked in the evening. This morning they tried for a second time despite all my interventions of yesterday....

Do they do this on purpose?

 

[Bunnyears]

Have you called Etymotic? I am sure that they will agree to take the package back. They certainly don't want you to pay an exorbitant brokerage fee like that.

 

[Genetic]

Quote:

Originally Posted by Bunnyears Have you called Etymotic? I am sure that they will agree to take the package back. They certainly don't want you to pay an exorbitant brokerage fee like that.

LOL...you know I cant speak English....LOL

I send 2 E-mails to Etymotic (one yesterday and one today) but no answer yet.

The local UPS guys are now officially on hold...

It's almost fun...

Amicalement