[Rise To The Top]

Ok, my mom spent all last week looking for shipping providers, and while I was sleeping she choose... UPS. I was kinda pissed, worst company ever to ship things. She paid $130 (complete ****ing ripoff), $50 for the skis (only 12 lbs), and 70 for packaging, which was a mere 3 pieces of bubble wrap, which actually did damage. There were various other fees, but who cares. They were insured up to $1500 and all the goodies. They came in yesterday, and I unwrapped them and discovered that my binding brakes did not function properly, I pushed down on them and they did not push up like they should. Along with the brakes not working, there were several big scratches going down the bases (the skis were new when shipped)(and yes, this will have a decent impact on performance), and there is now rust on parts of my edges. I am quite pissed, and I need these for next week, so what is the process for such damages? How much will/could I recieve?

 

[Yikes]

Excuse me… You’re blaming UPS for Rust?

It sounds as if your mom took them to a shipping store. They charge a lot for packing. The advantage is that if it was a UPS store that did the packing filing a claim should be easier. Just don’t try to get them to pay for rust. Rust is not their fault. Based upon the fact that they are rusted I’d also bet that your claim of the skis being new is just a tad disingenuous. If you purchased them last year and took them skiing they are no longer new. The rust proves that they are not.

Call UPS and ask them how to file a claim, or check their web site.

Good luck.

 

[Rise To The Top]

They are brand new. We just threw bindings on them a few weeks ago, have been sitting on my couch on a wool blanket since. She took them to the store in the very same blanket to preven scratches n such things. I think rust is blamable due to humidity. The edges were still sharp and shiny, untouched when I left them, and I got them still sharp, but parts here and there partially rusted.

 

[Rise To The Top]

Proof they are new, most mountains were closed by then, and no one takes such skis out in spring conditions.

Edit: The rust isnt a real big deal, I could easily fix it with a knife sharpener. I just wanted to point it out to add on to the things that happend to them.

I have also had a pair of skis that I stored in my basement for a week after they were sharpend, and they showed early signs of rust from humidity when I took them out.

 

[Rise To The Top]

wth, I keep calling the store at 5, they close at 6, and no one is picking up, and they are not returning calls. What should I do?

 

[MoxMonkey]

Quote:

Originally Posted by Rise To The Top /img/forum/go_quote.gif wth, I keep calling the store at 5, they close at 6, and no one is picking up, and they are not returning calls. What should I do?

go down there? maybe they are busy

 

[Rise To The Top]

I am not in NH, I am on the other side of the country. They still are not picking up, I'm getting really pissed now.

 

[mtkversion]

Stupid question but ... are you taking into account the time zone difference?

 

[Rise To The Top]

Yes, I've been calling from 12 to 3 PT, they close at 6 ET. No answer, none of my calls returned. Has anyone else had a problem like this trying to make a claim? It says to not contact UPS, to contact the store, but no one is answering.